---
title: 'Atlassian IT Support Tech Lead at Valiantys'
canonical: 'https://feeny.ai/job/atlassian-it-support-tech-lead-valiantys-germany-kcm2kz844q9s'
type: 'job'
last_seen: '2026-10-16'
---

# Atlassian IT Support Tech Lead at Valiantys

- **Company:** Valiantys
- **Location:** Germany
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/valiantys/18ea5ad8-c560-40bf-be08-d04ed5a09a5a

## Job description

## About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.

Job Summary As an Atlassian IT Support Team Lead, you will be a key technical authority within our Managed Services organization, combining hands-on client delivery with technical leadership, innovation, and service development. You will report to the Managed Services Manager.

You will work with strategic enterprise clients, helping them get the most from their Atlassian Cloud environment. This is not a traditional reactive support role: we expect you to anticipate needs, identify improvement opportunities, challenge existing ways of working, and proactively bring new ideas and solutions to our clients.

Alongside client-facing activities, you will help define the technical direction of the Managed Services team, explore emerging Atlassian Cloud capabilities, and turn new technologies and ideas into scalable services that can be deployed across our client portfolio.

The role is preferably based in Germany and/or requires fluency in both German and English, as you will work closely with one of our enterprise clients, for whom German fluency is essential, as well as with our international teams.

## What You’ll Be Working On

Deliver Technical Excellence

- Act as a senior technical expert for complex enterprise Atlassian Cloud environments.

- Proactively identify risks, recurring issues, and opportunities to improve platform stability, scalability, and adoption.

- Provide hands-on support on complex client needs while driving sustainable, long-term solutions.

Shape & Scale Managed Services

- Help define the technical direction and standards of our Managed Services practice.

- Identify emerging or underused Atlassian Cloud capabilities and turn them into valuable, repeatable client services.

- Develop scalable offerings such as health checks, optimization services, and advanced analytics.

Drive Innovation

- Explore how Atlassian Analytics, AI, and automation can improve client experience and Managed Services delivery.

- Collaborate with international teams to identify and scale successful practices and offerings across regions.

Lead Through Expertise

- Act as a technical reference and mentor for the Managed Services team.

- Partner with Sales, Delivery, and Transformation Consulting on strategic client engagements and transformation programs.

- Promote a proactive, consultative mindset focused on continuous client value.

Do You Have What It Takes?

You bring 8-10+ years of experience in technical consulting, application support, platform operations, or similar enterprise technology environments. You have deep expertise in Atlassian Cloud and a strong understanding of the broader Atlassian ecosystem, its architecture, and best practices.

You are comfortable tackling complex technical challenges and looking beyond immediate fixes to design scalable and sustainable solutions. You can assess client environments, identify areas for improvement, and proactively recommend ways to strengthen performance, governance, adoption, and scalability.

You are curious about emerging technologies and keep up with the latest developments across the Atlassian ecosystem, particularly Atlassian Analytics, AI, automation, and Cloud innovation. You are able to turn new capabilities and ideas into practical solutions that create value for clients.

You combine strong ownership and autonomy with a consultative mindset. You can independently lead technical initiatives, understand and challenge client requirements, and engage confidently with both technical and business stakeholders in complex enterprise environments.

As a Principal Consultant, you naturally share your expertise and influence technical direction, helping colleagues grow and raising standards across the team. You are comfortable collaborating across functions, teams, and international regions.

Fluency in German and English is mandatory

Why Join Valiantys? At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact. Meaning : Drive strategic transformation projects and influence outcomes Learning : Continuous development through training, certifications, and communities Flexibility : Hybrid work model supporting work-life balance Additional benefits: International and multicultural environment Flexible remote work policy 100% covered health insurance (for you and your family) Choice of equipment (PC or Mac) Supportive and collaborative culture Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.

## About Valiantys

## Company Overview
- **One-liner**: Valiantys is a global IT services and consulting firm that serves as the leading Atlassian Platinum Solution Partner, helping enterprises transform how they work using Atlassian tools and AI.
- **Entity Type**: Private (acquired by Keensight Capital in 2022)
- **Headquarters**: Toulouse, France
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: IT Services and IT Consulting, Enterprise Software, Atlassian Ecosystem
- Target customers: B2B, Enterprise (including 65+ Fortune Global 500 companies), Government, Regulated Industries
- Mission: "Accelerate enterprise ambitions using technology that unites teams."

## Products & Services
- **Atlassian Consulting & Implementation**: Strategy-first advisory, tool migration, modernization, and integration of Jira, Confluence, Jira Service Management, and other Atlassian products.
- **AI Strategy & Orchestration**: Helping organizations move beyond AI experimentation to embed intelligent capabilities into workflows at scale.
- **Enterprise Service Management (ESM)**: ITIL and ITSM transformation to align internal teams with operational excellence.
- **DevOps & Engineering Productivity**: Modern agile practices, platform engineering, and product development transformation using Atlassian's System of Work.
- **Cloud Transformation**: Migration from data center/server to Atlassian Cloud, supporting complex, highly regulated environments.

## Market Standing
- **Valuation**: Not disclosed (acquired by Keensight Capital in 2022; terms not public)
- **Key Metric**: Annual Revenue of EUR 10.4M (est. LinkedIn, 2025); Total employees: ~323 to 400 (varies by source, represents slight YoY decline of -7.1%)
- **Notable Investors/Partners**: Acquired by Keensight Capital (private equity). Acquired GLiNTECH in 2024. Key partner: Atlassian (12-time Partner of the Year).
- **Growth Signals**: Extensive global footprint across 24 countries, with offices in France, US (multiple cities), Canada, UK, Australia, and more; active acquisition strategy (GLiNTECH in 2024); B Corp certification targeted for 2025.

## Competitive Advantages
- **Atlassian’s Largest Global Partner**: Unmatched deep expertise, built the first version of Jira Service Management.
- **Trusted by the Fortune 500**: 65+ of the Global 500 are clients, indicating high trust and recurring revenue.
- **Strategy-First, Not Product-First**: The "Precision" framework aligns business goals with technology before implementation, leading to higher adoption and ROI.
- **Global Scale with Deep Local Presence**: Experts in 24 countries but able to service global, complex, regulated environments.

## Strategic Focus
- **AI-Led Transformation**: Moving beyond Atlassian consulting to AI strategy, governance, and orchestration as a core growth vector.
- **Cloud Migration**: Helping large enterprises migrate from legacy data centers to Atlassian Cloud.
- **Enterprise Service Management (ESM)**: Expanding ITSM services beyond IT into HR, Legal, and other enterprise departments.
- **Serving Regulated Industries**: Deep expertise in highly regulated sectors (public sector, finance, healthcare) that require governance and compliance.

## Why Work Here
- **Hybrid & Remote-First Culture**: Full-time office presence is not required; employees are hired across the US, France, Canada, UK, Germany, India, Ireland, Switzerland, and remote locations (Dubai, Nigeria, Poland, Senegal, etc.)
- **Great Place to Work Certified** (updated Nov 2025). Recognized for strong diversity (31 nationalities, 33% female & nonbinary employees) and mental health support.
- **Continuous Learning**: Time and budget for skills development, plus a Graduate Program for early-career consultants.
- **Meaningful Work**: "Caring for Change" program offers free Atlassian training to charities; actively pursuing B Corp certification and annual ESG audits.
- **Perks**: Remote work allowance, wellness initiatives (gym memberships), flexible hours.
- **Active Careers Page**: 19 open positions listed on LinkedIn (as of search date), including Delivery Director, Enterprise Sales Lead, Atlassian Lead Consultant, FP&A Manager, and Director of Data & Enterprise Architecture.

## Sources
1. [valiantys.com - About Us](https://www.valiantys.com/en/about-us)
2. [valiantys.com - Careers](https://www.valiantys.com/en/careers)
3. [linkedin.com - Valiantys Company Profile](https://linkedin.com/company/valiantys)
4. [builtin.com - Valiantys](https://builtin.com/company/valiantys)
5. [greatplacetowork.com - Valiantys](https://www.greatplacetowork.com/en/certified-company/110000306)

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