---
title: 'Attendee Product Support Coordinator (6M FT) at Web Summit'
canonical: 'https://feeny.ai/job/attendee-product-support-coordinator-6m-ft-web-summit-lisbon-jt0wx1aktep4'
type: 'job'
last_seen: '2026-09-10'
---

# Attendee Product Support Coordinator (6M FT) at Web Summit

- **Company:** Web Summit
- **Location:** Lisbon, Portugal
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/websummit/592e1630-b9df-4940-b750-554267fba7b1

## Job description

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started.

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

## About us

In the words of Inc. Magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”. Whatever Web Summit is, it wouldn’t be possible without an incredible team of more than 240 employees, including world-class engineers, data scientists, designers, producers, marketers, salespeople and more. We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. Now, we’re creating category-defining events all over the world, from Asia to North America. We’re just getting started.

What you’ll achieve at Web Summit:

- You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.

- You’ll find solutions for attendees while adhering to company policies and guidelines.

- You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.

- You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.

- You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.

Who you are:

- You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.

- You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.

- You are a problem solver. No problem is too big or too small.

- You build rapport easily and enjoy working with people.

- You are graceful under pressure and comfortable in a high-output environment.

Skills and abilities we’re looking for:

- Previous experience in customer service or a support role.

- Passionate about providing incredible customer support and about solving problems.

- An excellent communicator with an eye for detail.

- Ability to multitask and to think on your feet.

- Comfortable with working across multiple teams.

Benefits and perks: Fully subsidised healthcare, dental, employee assistance programme (EAP) and more. A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development. Company laptop, generous annual leave and flexible working arrangements, plus a weekly wellness hour. Our very own Tramway Team, which drives community and morale boosting events for employees to participate in. Annual company get-togethers, regular company charity days, and monthly wellbeing talks.

Benefits and perks: Subsidised healthcare, dental, employee assistance programme (EAP) and more. Employer pension contribution up to 6% for Irish-based employees A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development. Company MacBook, generous annual leave and flexible working arrangements. Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in. Annual company get-togethers, charity days, and monthly wellbeing talks. Wellness subsidy issued to all employees of €1000 per year At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.

## About Web Summit

## Company Overview
- **One-liner**: Web Summit organizes the world’s largest and most influential technology conferences, connecting founders, investors, and innovators across Europe, the Americas, and the Middle East.
- **Entity Type**: Private (organic growth, no disclosed venture funding)
- **Headquarters**: Dublin, Ireland
- **Founded**: 2009
- **Founders**: Paddy Cosgrave (primary founder; also David Kelly and Daire Hickey co‑founded)

## Core Business
- **Primary industry**: Conference/event technology and media – producing large‑scale B2B tech events.
- **Target customers**: Tech companies (startups to enterprises), investors, media, and government delegations seeking networking, branding, and thought leadership.
- **Mission / purpose**: “Uniting people to achieve a common objective” – enabling serendipitous connections that drive the tech ecosystem forward.

## Products & Services
- **Web Summit (Lisbon)**: Flagship annual event in Lisbon, Portugal, attracting ~70,000+ attendees. Includes startup pitching, keynote stages, and industry tracks.
- **Web Summit Vancouver**: North American edition held in Vancouver, Canada, replicating the European model for the Americas market.
- **Web Summit Rio**: South American edition in Rio de Janeiro, Brazil, launched to tap into the Latin American tech scene.
- **Web Summit Qatar**: Middle East edition in Doha, Qatar, expanding into the Gulf region.
- **Proprietary Event Software**: In‑house platform for attendee matchmaking, scheduling, live streaming, and networking – also offered to other organizations (event tech as a service).

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: ~641 employees worldwide (March 2026); average salary ~$59,789 (Revelio Labs)
- **Notable Investors / Partners**: Not VC‑backed; major corporate sponsors and media partners include Google, Meta, McKinsey, and leading global brands (per event sponsorship pages).
- **Growth Signals**:
  - Headcount grew 8.8% from 589 (2023) to 641 (2026)
  - Active job postings rose 2.7% in 2026 to 38, with steady hiring in engineering, sales, and operations ([Revelio Labs](https://www.reveliolabs.com/companies/web-summit/employees))
  - Expansion into four global markets (Europe, North America, South America, Middle East) within five years

## Competitive Advantages
- **Unmatched scale & brand**: “The best tech conference on the planet” (Forbes) – name recognition that draws top speakers and attendees.
- **Global network effect**: Multiple events across continents create year‑round engagement and cross‑border connections.
- **Proprietary technology**: In‑house software provides a superior attendee experience and licenses to other organizers, reducing reliance on third‑party platforms.
- **Operational excellence**: 15 years of refining logistics, safety, and content curation for mass events.

## Strategic Focus
- **International expansion**: Deepening presence in high‑growth markets (Brazil, Qatar) and considering additional regions.
- **Digital & hybrid experiences**: Enhancing virtual participation and data‑driven matchmaking through software.
- **Diversification**: Offering event‑tech solutions to external clients, reducing dependency on ticket sales alone.
- **Talent investment**: Growing engineering, data science, and product teams to accelerate platform innovation.

## Why Work Here
- **Culture & values**: Emphasis on courage, integrity, fun & community, and collaboration – with frequent town halls, social activities, and charity initiatives ([Web Summit Careers](https://websummit.com/careers)).
- **Work model**: Hybrid – roles based in Dublin, Lisbon, London, Beijing, Shanghai, Sao Paulo, Rio de Janeiro, and remote options available.
- **Benefits**: Fully subsidised health and dental insurance, Employee Assistance Programme (mental health counselling), monthly wellness talks, generous annual leave, and flexible work arrangements.
- **Professional development**: Dedicated in‑house learning & development team, personalised training programmes, access to online courses, and guest speaker masterclasses.
- **Engineering culture**: “Software makes Web Summit an amazing experience” – the engineering team is core to the product, working on event‑tech at scale.
- **Note**: Revelio Labs reports a “negative and declining” employee sentiment overall; candidates should weigh this against the public perks and rapid growth.

## Sources
1. [Web Summit Careers Page](https://websummit.com/careers)
2. [Web Summit Job Listings (Lever)](https://jobs.lever.co/websummit)
3. [Revelio Labs – Web Summit Employee Data](https://www.reveliolabs.com/companies/web-summit/employees)

## Other roles at Web Summit

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- [Media Associate - Mandarin](https://feeny.ai/job/media-associate-mandarin-web-summit-london-wmgkjhzmshk4) — London, United Kingdom
- [Investors Associate - Mandarin](https://feeny.ai/job/investors-associate-mandarin-web-summit-london-374zy3hzy34k) — London, United Kingdom
- [Speaker Operations Coordinator](https://feeny.ai/job/speaker-operations-coordinator-web-summit-lisbon-29526a10ha17) — Lisbon, Portugal
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