--- title: 'Automation Business Consultant (RPA+AI Projects) at Greenlight Consulting' canonical: 'https://feeny.ai/job/automation-business-consultant-rpa-ai-projects-greenlight-consulting-toronto-tyst3zg1ddcd' type: 'job' last_seen: '2026-10-17' --- # Automation Business Consultant (RPA+AI Projects) at Greenlight Consulting - **Company:** Greenlight Consulting - **Location:** Toronto, Canada - **Posted:** 2026-06-23 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/greenlightconsulting/jobs/5277209008 ## Job description Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to understand their operations, identify opportunities, and rapidly build solutions that create measurable business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and execution. We're building a future where consultants and engineers work alongside AI to deliver faster outcomes, stronger businesses, and transformative customer experiences. We build with AI as a core delivery tool — Anthropic's Claude powers our discovery synthesis, analysis & design generation, and prompt engineering workflows, and this role sits at the center of that capability. What makes a star at Greenlight? - Inherently inquisitive and driven — you want to know how everything works - Fluent in both business and technology — you translate between worlds effortlessly - Passionate about AI and automation — you stay ahead of the curve because it excites you - Outstanding communicator — in the room with a CFO or a developer, you are equally at home - Ownership mindset — you do not wait to be told; you move ## The Role The Automation Business Consultant is Greenlight’s connective tissue between client problems and automation solutions - equal parts discovery expert, AI prompt architect, pre-sales solutions contributor, and delivery quality anchor. You will work directly with clients in their environments - facilitating process workshops, uncovering automation opportunities, shaping AI agent logic, and producing the specifications that our RPA engineers and FDEs build against. You will contribute to solution design and proposals, and own a disproportionate share of what determines whether a project is scoped correctly and delivers on time. This role is purpose-built for someone mid-career who is technically sharp, client-confident, and ready to operate at the intersection of automation delivery and AI consulting. As the Automation Business Consultant, you are accountable for 2-3 engagements at a given time and are the intelligence and documentation layer that makes the rest of the pod move. At a Glance Reports To Director, Project Delivery & Strategy Works Closely With RPA Engineers, FDEs, Solution Architects, Pre-Sales Client Interaction Executive sponsors, process SMEs, solution stakeholders, vendor partners Travel Requirement Regular client travel required (onsite discovery, workshops, pre-sales) Platform Focus UiPath, Microsoft Power Platform, Anthropic Claude / AI Agents Seniority Mid-Career (4–8 years relevant experience) Location Onshore Canada — Toronto preferred Engagement Type Hybrid — onsite client-facing with occasional travel. ## What You'll Do Delivery Accountabilities - Partner with the PM for client readiness activities pre project kickoff - Lead process discovery workshops (onsite where required) running small builds in a single session and medium-to-large builds across three sessions with 1day Ai enabled PDD turnaround - Produce PDDs within one day of completing discovery — the authoritative build specification, zero ambiguity, zero gaps - Validate and refine AI-generated SDDs: accuracy against the PDD, security and scalability considerations confirmed and finalized with the engineer before build begins — without letting documentation block development - Facilitate sprint demos with the client at the close of each Build sprint - Begin test case development with the client in Week 1 of the build phase — in parallel with development, not after it — so UAT is ready to execute the moment a build is promotable - Coordinate UAT execution: prepare client testers, manage the schedule, triage defects, and drive closure before go-live - Where required, lead DU training during enablement and generate SOPs and change management materials where needed to close the gap between what was built and how the business will run it AI Design & Prompt Engineering - Translate business problems into prompt architecture for Claude and other LLM components - defining reasoning logic, decision trees, fallback paths, output format specifications, and human-in-the-loop triggers - Specify output requirements in full — JSON schemas, response templates, validation rules — so developers integrate without guesswork - Design and run LLM output evaluation frameworks: pass/fail criteria for probabilistic responses, regression testing when prompts or models change, and output drift monitoring before issues reach the client - Maintain a prompt changelog and contribute to a shared testing library that raises quality standards across the practice Solution Design & Scoping - Translate pre-sales discovery outputs into solution narratives: what the automation or AI agent will do, what it will replace, and what the business outcome looks like in concrete terms - Own the solution definition layer - translating what a client needs into a scope that the delivery team can execute against cleanly, with no interpretation required - Build reusable solution accelerators, discovery templates, and capability narratives that shorten the cycle on repeat opportunity types Client & Delivery Engagement - Build trust with process owners and SMEs fast — you need the real detail, not the version they think you want - Stay active through the build: respond to developer queries quickly, flag scope and stakeholder risks the moment they surface, and keep the delivery thread tight - Present documentation, agent specs, and UAT outcomes for client sign-off — clearly, confidently, no ambiguity - Recognize and flag scope change triggers during build; partner with the PM to initiate CR process before absorbing out-of-scope requests. ## What We're Looking For Essential Experience - 4–8 years in a AI or Automation Consultant, or Technical Consulting role within technology - Proven experience facilitating client-facing process discovery and requirements workshops (in-person and remote) and translating outputs into formal documentation - Ability to produce structured requirements and process documentation: PDDs, BRDs, user stories, agent specs, test plans & test cases or equivalent deliverables built for an engineering team to execute against - Hands-on experience with RPA platforms (UiPath strongly preferred) or AI/LLM-powered automation - Direct exposure to AI tools, LLM APIs, or prompt engineering (formal role or through active self-taught) - Experience contributing to scoping, solution design, or proposal activities - understanding how a solution gets defined before it gets built - Anthropic Claude API, OpenAI API, or similar LLM interfaces: prompt design, output evaluation, and integration logic Nice to have: - Jira, Confluence, Azure DevOps, or equivalent for backlog management and documentation - UiPath Business Analyst, Platform Associate, or Solution Architect certification - Anthropic or other LLM platform certifications or formal prompt engineering training - Blackbelt, CBAP, CCBA, IIBA, or equivalent BA certification - Background in a consulting, managed services, or systems integrator environment (boutique preferred) - Background in technical scoping, solution engineering, or client-facing advisory ## Skills & Competencies - Precision and attention to detail — your documentation is what gets built; ambiguity costs the project - Strong facilitation — Run structured workshops, control the room, and surface the detail that matters - Technical fluency — comfortable enough with APIs, JSON, and automation logic to design agent workflows, not just describe them - Analytical mindset — Deconstruct complex processes, define decision logic, and anticipate failure modes - Client-confident communicator — executive presence, ability to go deep on technical detail - Self-directed/fast-moving — comfortable in short-cycle delivery where not everything is defined upfront - Travel-ready — this role includes regular client-site travel; you treat that as an advantage, not a burden What Great Looks Like in This Role The standard we are hiring to: Before they walk into a discovery session, the best consultants already know the client industry, their competitive pressures, the systems they run, and where the operational pain typically lives in that sector. They speak the client language before the client has to explain it. They ask the question that reveals the real problem (not the one on the agenda). They leave the room with enough to write the PDD and design the agent logic, because they understood the business, not just the process. When something is ambiguous during the build, they surface it fast. They do not disappear into it. That combination (deep domain instinct and clean execution discipline) is what we are hiring for. Our Process & Practices Use of AI in Hiring We use AI tools to support parts of our recruitment — things like organizing applications and flagging relevant experience. These tools inform our process, they don't drive it. Every hiring decision is made by our team, full stop. ## Compensation The expected salary range for this role is $100,000 – $130,000 CAD annually, based on experience and qualifications. We're happy to discuss further in conversation. ## Equal Opportunity Greenlight is an equal opportunity employer. We believe in fair consideration for all candidates regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status. Great Place to Work™ Greenlight is a certified Great Place to Work™ — 98% score. We're proud of that and we work every day to keep earning it. ## About Greenlight Consulting ## Company Overview - **One-liner**: Greenlight Consulting is an automation and AI consulting partner that designs and deploys end-to-end intelligent automation and agentic AI solutions to help enterprises scale operations. - **Entity Type**: Private (Privately Held) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2008 - **Founders**: Four co-founders (names not publicly available) ## Core Business - **Primary industries**: IT Services and IT Consulting; focus on intelligent automation, agentic AI, and process orchestration. - **Target customers**: B2B, enterprise organizations across Finance, Insurance, Retail, and Energy. - **Mission/Purpose**: “Help organizations move from AI and automation pilots to real, enterprise-scale results through agentic AI and orchestration” [greenlightconsulting.com](https://www.greenlightconsulting.com/). ## Products & Services Greenlight offers a suite of services categorized under four pillars: - **[Advise]**: AI-assisted discovery and process analysis to uncover automation opportunities and operational bottlenecks. - **[Assess]**: Strategic guidance to identify where agentic AI, automation, and data can deliver the greatest operational impact. - **[Operate]**: Design and deployment of agentic AI and intelligent automation solutions that streamline tasks and orchestrate end-to-end workflows. - **[Deliver]**: Ongoing support and monitoring to ensure automation and AI programs run reliably and scale with operations. Major technical offerings include: - **Agentic AI Solutions**: Orchestration of AI, automation, and human decision-making. - **Intelligent Automation**: RPA and IDP-based solutions that connect systems and accelerate operations. - **Process Orchestration**: Coordinated workflows across systems, teams, and automations. - **Test Automation**: Repeatable, reliable testing without manual effort. - **AI & Document Processing Expertise**: Proven accelerators for document-intensive processes. ## Market Standing - **Valuation**: Not disclosed. - **Key Metric**: Over 100 automation projects delivered, generating millions in ROI (no public revenue figure). - **Notable Investors**: Not applicable (privately held, no disclosed funding rounds). - **Key Partners** (tier-1 technology vendors): - UiPath (Diamond Partner, Agentic Automation Fast Track Partner) - ServiceNow, Mimica, Automation Anywhere, Microsoft, ABBYY, Blue Prism - **Growth Signals**: - Achieved UiPath Diamond Partner status. - Recognized as a **Great Place to Work** for two consecutive years with a 99% employee score. - Operates in 6 countries (Canada, US, Costa Rica, India, Australia, UK) with a global delivery model. - Client success story: Reduced HELOC fulfillment labor from 55 hours to 10 at Lake Michigan Credit Union. ## Competitive Advantages - **Platform-agnostic approach**: Not locked into a single vendor; deep certifications across the leading automation platforms. - **Deep industry experience**: Practical expertise in Finance, Insurance, Retail, and Energy with proven accelerators. - **Global delivery + nearshore support**: Offices in Canada, US, Costa Rica, and India allow time-zone-friendly, scalable delivery. - **Award-winning partnership**: UiPath Diamond and Agentic Automation Fast Track Partner status signals top-tier implementation capability. ## Strategic Focus - Moving clients from isolated automations toward **agentic AI and orchestrated workflows** that coordinate systems, people, and intelligent agents. - Expanding global delivery model and nearshore support center (Costa Rica) to lower costs and scale faster. - Continued investment in AI and document processing to serve document-intensive industries. ## Why Work Here - **Culture highlights**: Values of transparency, fairness, support, and ownership. Described as “driven, dynamic, and ambitious” with a lively, inclusive environment [greenlightconsulting.com](https://www.greenlightconsulting.com/join-the-team/). - **Remote/Hybrid policy**: “Work from the office, home, or anywhere” – flexible and remote work is encouraged. - **Notable perks**: - Comprehensive health benefits from day one. - Continuous learning: courses, certifications, conferences, and training programs. - Annual all-expenses-paid team-building event at head office. - Virtual gatherings and care kits. - **Employee recognition**: Great Place to Work certified (two years running), 99% employee score. - **Open roles** (as of search): RPA Developer (Costa Rica), Sr Consultant Business Analyst (Canada), Sr Consultant RPA Project Delivery (Toronto), Sr. Controller (contract), and more [Greenhouse](http://job-boards.greenhouse.io/greenlightconsulting). ## Sources 1. [Greenlight Consulting – Homepage](https://www.greenlightconsulting.com/) 2. [Greenlight Consulting – Who We Are](https://www.greenlightconsulting.com/who-we-are/) 3. [Greenlight Consulting – Join The Team](https://www.greenlightconsulting.com/join-the-team/) 4. [Greenlight Consulting – Job Board (Greenhouse)](http://job-boards.greenhouse.io/greenlightconsulting) 5. [Greenlight Consulting – LinkedIn Company Page](https://www.linkedin.com/company/greenlight-consulting) ## Other roles at Greenlight Consulting - [Engagement Manager](https://feeny.ai/job/engagement-manager-greenlight-consulting-toronto-aw6bcjnddegs) — Toronto, Canada - [Forward Deployed Engineer (AI Practice)](https://feeny.ai/job/forward-deployed-engineer-ai-practice-greenlight-consulting-ontario-ta027avhsbk1) — Ontario, Canada - [AI Lead Consultant, AI Practice](https://feeny.ai/job/ai-lead-consultant-ai-practice-greenlight-consulting-toronto-z775zqshw06v) — Toronto, Canada - [Automation Engineer (RPA)](https://feeny.ai/job/automation-engineer-rpa-greenlight-consulting-toronto-4yrfv4nm7v09) — Toronto, Canada - [Account Executive](https://feeny.ai/job/account-executive-greenlight-consulting-toronto-f6701385cgtk) — Toronto, Canada - [RPA Developer - UI Path](https://feeny.ai/job/rpa-developer-ui-path-greenlight-consulting-costa-rica-f4xxgsbnx7qb) — Costa Rica