---
title: 'Automation Engineer at Dijital Team'
canonical: 'https://feeny.ai/job/automation-engineer-dijital-team-colombo-ssk9cd3nr62c'
type: 'job'
last_seen: '2026-09-12'
---

# Automation Engineer at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/46c41025-a0f0-4001-9f9c-dd4348af3416

## Job description

## About the Role

We are seeking an experienced Automation Engineer to join our Internal Systems team, where you will play a key role in designing, developing, and maintaining automation solutions that improve operational efficiency and streamline business processes. This role is ideal for someone with strong API integration, scripting, and systems engineering experience who enjoys transforming business requirements into scalable, secure, and reliable automation solutions. Working closely with the Head of Internal Systems, Business Analysts, Service teams, and internal stakeholders, you will build integrations, optimise workflows, and reduce manual effort across the organisation while driving continuous improvement initiatives.

## About the Client

You will be working with a leading Australian technology solutions provider that has been delivering end-to-end IT services across Australia and New Zealand for decades. The organisation specialises in managed services, cloud and infrastructure, cybersecurity, data and AI, modern workplace solutions, procurement, and digital transformation. With a strong focus on innovation, collaboration, and continuous improvement, the company provides an environment where automation and technology are leveraged to enhance operational excellence and deliver exceptional business outcomes. Ideal Profile

## Experience & Industry Background

4+ years of experience in Automation Engineering, Systems Engineering, IT Administration, or a similar technical role with a strong focus on process improvement Experience working within a Managed Service Provider (MSP) or IT services environment Strong understanding of PSA/RMM platforms and scalable service delivery Ability to translate business processes into secure, scalable, and maintainable technical solutions Automation & Integration Skills Advanced PowerShell scripting experience Python development experience is highly regarded Strong hands-on experience with REST and SOAP APIs Experience working with webhooks, JSON/XML, HTTP methods, and structured payloads Experience designing and maintaining API integrations across multiple business systems Microsoft Technologies

## Experience automating Microsoft 365 environments

Strong knowledge of Microsoft Entra ID, Intune, and Microsoft Graph

## Experience with Microsoft Teams and Excel

Exposure to Power Automate and Power BI is advantageous Platforms & Tools Experience with ConnectWise, Kaseya, Autotask, or similar PSA/RMM platforms Exposure to NetSuite, HubSpot, EOS, and PIA.ai is desirable Experience with documentation and version control tools such as Git or ITGlue Agile delivery experience working alongside Business Analysts and service teams is advantageous Communication & Personal Attributes Strong analytical and problem-solving skills Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders Self-motivated and comfortable working independently Collaborative mindset with a passion for continuous improvement Strong documentation, governance, and organisational skills

## Responsibilities

Automation & Workflow Development Design, develop, test, and maintain automated workflows and system integrations across internal business platforms Build automation solutions that reduce manual effort, eliminate duplication, and improve operational efficiency Configure and integrate PIA.ai with ConnectWise, Kaseya, PSA/RMM tools, and other business applications API & Systems Integration Develop scripts, APIs, and integrations using PowerShell, Python, REST APIs, Microsoft Graph, JSON/XML, and webhooks Integrate platforms including Microsoft 365, Entra ID, Autotask, NetSuite, HubSpot, EOS, and other third-party systems Ensure integrations are secure, scalable, auditable, and aligned with business requirements Reporting & Continuous Improvement Develop reports and dashboards, including Power BI, to improve operational visibility and measure automation outcomes Work closely with internal stakeholders to identify and prioritise automation opportunities Drive continuous improvement by recommending enhancements to workflows and business processes Documentation & Governance Maintain comprehensive technical documentation for automation solutions and integrations Manage version control, logging, dependencies, and governance standards Troubleshoot automation and integration issues while ensuring ongoing system reliability and performance Collaboration & Stakeholder Engagement Partner with Business Analysts, Service teams, and internal stakeholders to translate business requirements into technical solutions Communicate project progress, risks, and outcomes effectively Support the adoption of automation best practices across the organisation

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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