---
title: 'AV IT Support Technician - Level 1 (Job 1505) at DLH'
canonical: 'https://feeny.ai/job/av-it-support-technician-level-1-job-1505-dlh-bethesda-dj9gm94br1qx'
type: 'job'
last_seen: '2026-11-01'
---

# AV IT Support Technician - Level 1 (Job 1505) at DLH 

- **Company:** DLH 
- **Location:** Bethesda, MD
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-01
- **Apply:** https://job-boards.greenhouse.io/dlhcorporation/jobs/5274340007

## Job description

## About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

## Overview

We are seeking an experienced Audio/Video (A/V) Support Technician (L1) to provide technical leadership, Tier III problem resolution, end-to-end deployment support, and vendor engagement support for our Federal customer.  In this role, you will act as the escalation point for A/V system outages, ensuring optimal system stability and availability.  You will coordinate with multiple stakeholders, including external vendors, Facilities, IT, and procurement personnel.  Strong customer service and communication skills are key as this role involves working with diverse audiences, including scientific leadership and executive management.

## Responsibilities

- Provide technical advice and guidance on the configuration, maintenance, and enhancement of deployed audio/video solutions.
- Provide initial, second- and third-tier technical support for diagnostics, troubleshooting, and repair of complex audio/video system components to avoid and mitigate critical outages.
- Determine the severity and complexity of reported issues and escalate them to the appropriate specialized teams when necessary
- Provide customers with audio/video support during scheduled events, including planning and training.
- Draft and revise artifacts related to installed audio/video systems, including customer documentation, how-to guides, internal SOPs, system configurations, and system checklists.
- Provide comprehensive training to customers on AV system operation, maintenance, and best practices.
- Providing oversight for AV vendors, including scheduling, creating punch lists, and reporting to the client an assessment of the quality of service received.
- Maintaining AV/conferencing inventory lists and locations. Planning AV equipment lifecycle and recommending AV/conferencing improvements and upgrades.
- Providing enhanced VIP A/V and user support service.
- Configuring A/V solutions and associated components for secure operation, including installation of security software, software updates, and other configurations as required.
- Providing software support for users of NIH-provided teleconference and VoIP solutions (such as MS-Teams, Zoom, and WebEx)
- Using an IT ticket system, responsible for receiving and triaging service tickets, resolving or assigning them to a technical specialist for action, ensuring that their tickets are resolved, and closing out with the customer and in the system.
- Ability to work well under pressure and to meet deadlines as needed.

## Qualifications

- Associate’s Degree with a minimum of four (2) years of relevant IT or related experience with 1 relevant certification OR HS with 4 years of IT or relevant experience with2 relevant certifications
- Experience working with multiple AV Platforms and AV hardware, including: DSP & Routing: Q-SYS, Extron, Crestron, Atlona, Biamp (Tesira), Unified Communications & Hardware:  Shure, Sennheiser, Logitech, Bose, Polycom, Barco ClickShare, MS Teams, Cisco, Webex, and Automation/Control: Control4, RTI, Lutron
- Experience using an ITSM ticketing system (preferably ServiceNow).
- Strong customer service and audio/video support skills, preferably with some experience supporting VIPs and Executive staff
- Experience managing customer and vendor expectations and implementing corrective actions as needed to produce tangible results
- Provide daily onsite support at client sites within the Bethesda / Rockville, Maryland locations
- Must be able to obtain a Public Trust clearance

Desired Qualifications

- BS degree
- Some experience configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals. Ability to assist with IT projects.
- Prior experience installing and troubleshooting one or more of the following operating systems: macOS, Windows OS, Linux (BSD, Ubuntu, Red Hat).
- Exceptional analytical mindset, rigorous problem-solving abilities, strong customer-facing communication, and a collaborative approach to cross-functional teamwork

Acceptable Certifications:

It is required that the candidate hold (or will be certified within the first 3 months of employment), one or more of the following certifications:

- IT: CompTIA A+, Security+, Network+, ITIL v4 foundation, CCNA
- A/V: Avixa Core Certification (ANP, CTS, CTS-D, CTS-I), Q-SYS (L0,L1,L2, Control 101), Barco Certified Specialist, Extron, Dante L1

Basic Compensation: $25.00 - $26.44 hourly

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

## Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, disability coverage, flexible spending accounts, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

## #LI-TB1

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.  DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

## About DLH 

## Company Overview
- **One-liner**: DLH is a federal government contractor that improves health and national security readiness through digital transformation, science research, systems engineering, and cybersecurity services.
- **Entity Type**: Public (NASDAQ: DLHC)
- **Headquarters**: Bethesda, Maryland, United States (National Capital Region Headquarters) and Atlanta, Georgia (Operational Headquarters)
- **Founded**: Year not publicly displayed on the website
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Federal Government Contracting (Health & National Security)
- **Target Customers**: U.S. federal civilian and military agencies (e.g., Department of Defense, Department of Health and Human Services, Department of Veterans Affairs)
- **Mission Statement**: "Your Mission is Our Passion" — Delivering improved health and national security readiness solutions for federal programs through digital transformation, science, research and development, and systems engineering.

## Products & Services
- **Systems Engineering and Integration**: Delivering next-generation systems engineering solutions for federal civilian and national security communities.
- **Digital Transformation and Cyber Security**: Driving state-of-the-art innovations, including AI, advanced analytics, cloud-based applications, and telehealth systems.
- **Science, Research, and Development**: Advancing scientific knowledge through an extensive research portfolio and domain expertise.
- **Health Operations & Public Health**: Solving complex problems for civilian and military customers in public health, performance evaluation, and health operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly available on the website (public company; check latest filings for current market cap)
- **Key Metric**: Over 3,000 employees dedicated to federal mission support
- **Notable Investors/Partners**: Holds partnerships with the Department of Defense (SkillBridge program), and serves multiple federal civilian and military agencies.
- **Growth Signals**: Over 3,000 employees; certified as a Great Place To Work® and an Amazing Workplace®; operates across multiple U.S. locations including Bethesda, Atlanta, Norfolk, Charleston, and others.

## Competitive Advantages
- **Deep Federal Expertise**: Decades of experience serving U.S. federal health and national security missions, creating a high barrier to entry in the government contracting space.
- **Certified Workplace Culture**: Formally certified as a Great Place To Work® and Amazing Workplace®, based entirely on employee feedback.
- **Security Clearance Capabilities**: Ability to support positions requiring security clearances, including TS/SCI, essential for classified government work.
- **Comprehensive Capability Spectrum**: Covers the full lifecycle from research and development to systems engineering, digital transformation, and cybersecurity, offering integrated solutions.

## Strategic Focus
- **Digital Transformation**: Investing in AI, advanced analytics, cloud, and telehealth to modernize federal health and national security systems.
- **Talent Pipeline**: Actively investing in workforce development through internships, SkillBridge (military transition), and professional development platforms.
- **National Security Readiness**: Focused on enhancing readiness for military and civilian customers, including C4ISR sustainment and cybersecurity.
- **Hybrid/Flexible Work**: Recognizes work-life balance and offers remote, hybrid, and on-site roles depending on the position and client needs.

## Why Work Here
- **Culture**: Certified Great Place To Work® and Amazing Workplace®; culture of collaboration across teams and programs, with a strong emphasis on mission-driven work ("Where Passion Meets Purpose").
- **Work Arrangements**: Offers remote, hybrid, and on-site roles depending on the position; flexible work arrangements are assessed per role.
- **Benefits**: Comprehensive benefits package (medical, dental, vision, short- & long-term disability, flexible spending accounts) effective first of the month after hire. Includes supplemental benefits like voluntary life, accident, and legal.
- **Professional Development**: Strong investment in employee growth with a comprehensive online learning platform, dedicated Talent Development team, and financial support for tuition, licensure, and certification programs.
- **Security and Mission Focus**: Opportunity to work on high-impact federal health and national security missions, with clear security clearance pathways.
- **SkillBridge Program**: Partners with the Department of Defense to help transitioning service members gain civilian experience during their last 180 days of service.

## Sources
1. [dlhcorp.com - Company Overview](https://www.dlhcorp.com/)
2. [dlhcorp.com - About Us](https://www.dlhcorp.com/about-us/)
3. [dlhcorp.com - Careers Page](https://www.dlhcorp.com/careers/)
4. [dlhcorp.com - Careers FAQ](https://www.dlhcorp.com/careers/frequently-asked-questions/)
5. [dlhcorp.com - Current Openings](https://www.dlhcorp.com/careers/current-openings/)

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