---
title: 'AWS Engagement Manager at NeuraFlash, Part of Accenture'
canonical: 'https://feeny.ai/job/aws-engagement-manager-neuraflash-part-of-accenture-canada-rm2zb1s3b99e'
type: 'job'
last_seen: '2026-10-13'
---

# AWS Engagement Manager at NeuraFlash, Part of Accenture

- **Company:** NeuraFlash, Part of Accenture
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/neuraflash/jobs/6220929004

## Job description

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring for an AWS Engagement Manager to work with our Mid-Market & Enterprise customers! As the Engagement Manager, you will own the customer relationship from a delivery perspective and be accountable for delivery health and customer satisfaction across a portfolio of AWS and Amazon Connect engagements. You will partner with Sales to scope new work and plan account growth, transition customers smoothly from sales to delivery, and guide Project Managers in delivering cloud-based contact center and AI solutions.

The ideal candidate brings a strong blend of solution architecture, pre-sales advisory, and client-facing leadership. The Engagement Manager is a trusted advisor who builds strong relationships with VP and C-level stakeholders, leads distributed teams through complex engagements, and has a consultative, analytical mindset. If you appreciate working with cutting edge technology and guiding customers through AI-enabled digital transformation - then this is the role for you!

You'll have the opportunity to:

- Develop, own and manage customer relationships, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio, building direct relationships and maintaining a stakeholder strategy for each engagement, ensuring seamless execution for clients
- Provide hands-on direction, guidance and oversight to project teams, serving as an escalation point, ensuring quality delivery, client satisfaction, customer security and compliance requirements are met, and driving project or program direction from a product ownership standpoint
- Act as a “thought leader” for our customers, helping them drive outcomes and articulate the value delivered while continuously identifying areas of further transformation
- Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
- Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kickoff, and facilitating kickoff and client onboarding
- In collaboration with NeuraFlash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
- Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Champion AI-enabled delivery practices across engagements, within approved tools and client data-handling requirements
- Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
- Travel up to 25% for customer projects and company events

## QUALIFICATIONS:

- ​​10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across AWS services
- Deep expertise in Contact Center or AWS-based solution design, such as Amazon Connect, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
- Experience shaping and managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
- Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
- Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

## PREFERRED SKILLS:

- Passion for delivering software solutions, building Amazon and other Contact Center solutions with state-of-the-art technology
- Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
- Eager to embrace challenging situations and enjoys solving complex problems
- Proven ability to work cross-functionally
- Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
- Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
- Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
- Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
- Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices for agentic systems

What’s it like to be a part of NeuraFlash, Part of Accenture?

- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

## About NeuraFlash, Part of Accenture

## Company Overview
- **One-liner**: NeuraFlash, now part of Accenture, is a leading AI consulting and ISV partner for Salesforce and AWS, specializing in agentic solutions for sales, service, and field service operations.
- **Entity Type**: Private (acquired by Accenture on September 29, 2025; Accenture is public, NYSE: ACN)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 2016
- **Founders**: T. Brett Chisholm (CEO & Co-Founder), Dennis Thomas (CTO & Co-Founder), Jim Hunt (COO & Co-Founder)

## Core Business
- **Primary Industry**: AI consulting, Salesforce implementation, cloud services
- **Target Customers**: Mid-market and enterprise companies across manufacturing, healthcare, financial services, retail, public sector, and more (B2B)
- **Mission**: Deliver exceptional business outcomes with gen AI-powered solutions across sales, service, and field service operations

## Products & Services
- **Agentforce Solutions**: Implementation and managed services for Salesforce Agentforce, including voice, data cloud, and field service – helping clients automate complex business processes and optimize agentic programs.
- **Amazon Connect & AWS GenAI**: Contact center transformation using Amazon Connect, Amazon Lex, and machine learning/gen AI to deliver personalized customer experiences.
- **Salesforce Cloud Solutions**: Expertise in Sales Cloud, Service Cloud, Revenue Cloud, Field Service, MuleSoft, and Data Cloud.
- **CLM Solutions**: Implementation partner for DocuSign Agreement Cloud and Ironclad.
- **Managed Services (Onward)**: Ongoing support, maintenance, and optimization for Salesforce and AWS environments.
- **ISV Products**: Desktop for Amazon Connect and other proprietary tools.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquisition terms not publicly released)
- **Key Metric**: Annual Revenue of ~$81.1M (LinkedIn estimate); 1000+ implementations with a 4.9 CSAT rating
- **Notable Investors/Partners**: Accenture (parent), Salesforce (Summit Partner, #1 Service AI Partner), AWS (Advanced Tier Partner), DocuSign, Ironclad
- **Growth Signals**: Acquired by Accenture to expand mid-market and gen AI capabilities; added ~510 professionals with 2,000+ certifications; doubled in growth year-over-year since 2016; 16.2% employee growth in the past year; 33.3% increase in job postings year-over-year

## Competitive Advantages
- **Deep Platform Expertise**: Unmatched specialization in both Salesforce and AWS, including Agentforce (most implementations of any consulting partner) and Amazon Connect.
- **AI-First Approach**: Proven track record of automating 67% of manual tasks and resolving 63% of customer issues with AI, backed by a dedicated innovation team.
- **Proven Outcomes**: 1000+ implementations with a 4.9 CSAT rating, serving over 400 customers globally.
- **Accenture Backing**: Now part of a global leader, providing scale, resources, and access to a vast client network while retaining a focused, mid-market agility.

## Strategic Focus
- **Gen AI & Agentforce**: Scaling agentic AI solutions across sales, service, and field service, in alignment with Salesforce’s strategic direction.
- **Mid-Market Expansion**: Leveraging Accenture’s global footprint to reach mid-market industries that need rapid AI adoption.
- **Managed Services Growth**: Expanding the Onward managed services arm to provide ongoing support and optimization for clients.
- **Talent Development**: Investing in certifications (2,000+ across the team) and hiring across North America, Colombia, and India.

## Why Work Here
- **Culture & Ratings**: 4.4/5 on LinkedIn (241 reviews), 4.5 for compensation, 4.3 for culture; named a Glassdoor “Best Places to Work” in 2022.
- **Remote-First Policy**: Nearly all roles are remote across the US, Canada (Alberta, British Columbia, Ontario), Colombia, and India, with some roles in Boston.
- **Growth Trajectory**: Rapidly growing company (doubled YOY since 2016) now backed by Accenture, offering stability and career advancement.
- **Engineering & Innovation**: Focus on cutting-edge AI and agentic solutions; employees work with the latest Salesforce and AWS technologies.
- **Perks**: Strong compensation (e.g., Technical Architect ~$169k/yr, BDR ~$59k/yr), collaborative environment, and a people-first approach.

## Sources
1. [Greenhouse Jobs Page](http://job-boards.greenhouse.io/neuraflash)
2. [Accenture Newsroom – Acquisition Announcement](https://newsroom.accenture.com/news/2025/accenture-to-acquire-neuraflash-to-further-enhance-its-salesforce-and-ai-capabilities)
3. [NeuraFlash Website](https://www.neuraflash.com/)
4. [NeuraFlash About Us](https://neuraflash.com/our-company/about-us)
5. [NeuraFlash LinkedIn](https://www.linkedin.com/company/neuraflash)

## Other roles at NeuraFlash, Part of Accenture

- [Salesforce Technical Architect](https://feeny.ai/job/salesforce-technical-architect-neuraflash-part-of-accenture-canada-em5traapqbng) — Canada
- [Salesforce Technical Architect](https://feeny.ai/job/salesforce-technical-architect-neuraflash-part-of-accenture-united-states-e5j1ae82hdhg) — United States
- [Salesforce Technical Architect](https://feeny.ai/job/salesforce-technical-architect-neuraflash-part-of-accenture-canada-te4qb8fbae9r) — Canada
- [Salesforce Technical Architect](https://feeny.ai/job/salesforce-technical-architect-neuraflash-part-of-accenture-united-states-wxdvqcjts3tw) — United States
- [Salesforce Solution Architect, Revenue Cloud](https://feeny.ai/job/salesforce-solution-architect-revenue-cloud-neuraflash-part-of-accenture-canada-qejmkyp3pszj) — Canada
- [Salesforce Solution Architect, Revenue Cloud](https://feeny.ai/job/salesforce-solution-architect-revenue-cloud-neuraflash-part-of-accenture-united-s1gbac6z3n7d) — United States
- [Sr. AWS Developer, Products](https://feeny.ai/job/sr-aws-developer-products-neuraflash-part-of-accenture-india-bengaluru-k3eg7hj38skz) — India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune Only)
- [AWS Engagement Manager](https://feeny.ai/job/aws-engagement-manager-neuraflash-part-of-accenture-united-states-b6x0ng8ztgx1) — United States
- [Salesforce Engagement Manager](https://feeny.ai/job/salesforce-engagement-manager-neuraflash-part-of-accenture-canada-58csc9ekgzp0) — Canada
- [Salesforce Engagement Manager](https://feeny.ai/job/salesforce-engagement-manager-neuraflash-part-of-accenture-united-states-604qm32zhe0r) — United States