---
title: 'AWS Sr. Developer Node.js/TypeScript at TTEC Digital'
canonical: 'https://feeny.ai/job/aws-sr-developer-node-js-typescript-ttec-digital-austin-h59n65g28qpz'
type: 'job'
last_seen: '2026-09-10'
---

# AWS Sr. Developer Node.js/TypeScript at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Austin, TX
- **Compensation:** $115k–$135k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-16
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/ttecdigital/41b2cd45-8463-440c-b383-c36b03deb803

## Job description

TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term. Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements. The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.

What You Will Be Doing:

- Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health.

- Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation.

- Managing and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates.

- Collaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team.

- Mentoring junior developers on both technical skills and the discipline required for managed services: documentation, runbooks, and SLA awareness.

- Staying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments.

- Contributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality.

- Handling professional conflict constructively — the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion.

What You Will Bring:

- 7+ years of development experience with a strong, recent focus on Node.js/TypeScript and AWS services.

- Demonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.

- Experience operating in a managed services or operational support environment — not just project delivery — with an understanding of SLAs, incident management, and change control.

- Thorough knowledge of agile and ITSM methodologies; comfortable blending Scrum practices with service management disciplines.

- Ability to mentor junior team members constructively, fostering growth while maintaining strong team relationships.

- A mindset of seeking to understand before prescribing a solution — essential in long-term client relationships.

- Willingness to stand behind your convictions while committing to team decisions.

- A genuine love of technology and continuous learning, particularly the latest services and best practices from AWS.

Desired Skills

- Experience with the Serverless Framework (serverless.com).

- Python development experience.

- Familiarity with observability and monitoring tools (e.g., CloudWatch)

- Background in Amazon Connect or contact center technology.

- Experience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe.

- Familiarity with large language model (LLM) integration patterns, prompt engineering, and AI-powered automation within cloud-native architectures.

- Experience with natural language processing (NLP) and conversational AI, including chatbot development and voice/chat automation.

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

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