--- title: 'Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative at Bauer Hockey/ Cascade Maverik Lacrosse' canonical: 'https://feeny.ai/job/bauer-representant-e-commerce-electronique-et-garantie-e-commerce-warranty-cx7m9jzevsp7' type: 'job' last_seen: '2026-10-24' --- # Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative at Bauer Hockey/ Cascade Maverik Lacrosse - **Company:** Bauer Hockey/ Cascade Maverik Lacrosse - **Location:** Canada - **Compensation:** $20–$23/hr - **Work type:** remote - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-24 - **Apply:** https://job-boards.greenhouse.io/bauerhockeycascademaveriklacrosse/jobs/5259306007 ## Job description ## COÉQUIPIER[E]S RECHERCHÉ[E]S Travailler chez Bauer, c'est comme jouer dans une équipe de hockey. Nous nous autonomisons pour donner le meilleur de nous-mêmes. Chaque membre de l'équipe a un rôle important à jouer; que vous dirigez ou collaborez avec des coéquipiers sur un projet d’envergure. Quel que soit votre titre, vous faites partie de quelque chose de plus grand que vous. Fondée en 1927, Bauer Hockey a développé le premier patin. Depuis, notre passion pour le jeu, notre volonté d'innover et notre engagement envers la communauté du hockey ont fait de nous la marque la plus digne de confiance l’industrie. Vous souhaitez rejoindre notre équipe en tant que Représentant(e) Commerce Électronique et Garantie? Dans ce rôle, vous serez un membre clé de notre ÉQUIPE, en contact avec nos précieux clients et détaillants, et influencerez directement leur expérience Bauer. - Veuillez fournir votre curriculum vitae en français et en anglais. * Fonctions et responsabilités essentielles de l’emploi: - Échanges directs avec les consommateurs (appels, chats et courriel) concernant les demandes de renseignements sur produits et services, en respectant les normes de qualité de service, tant pour les clients anglophones que francophones - Assistance aux transactions de commerce électronique - Traitement des commandes de remplacement - Gestion d’inventaire et de substitutions, avec suivi - Enquête de colis manquants ou perdus, en liaison avec nos services logistiques et les transporteurs afin de résoudre un problème de livraison - Identification des problèmes et gestion ou traitement des demandes de consommateurs et de partenaires commerciaux, conformément à la politique de garantie, en proposant des solutions de remplacement équivalentes si nécessaire - Gestion des demandes nécessitant une revue en engageant le responsable si nécessaire - Identification et expédition de pièces de remplacement - Maintien à jour des connaissances sur produits et systèmes grâce aux formations internes - Communication avec vos collègues et liaison avec les services internes si nécessaire Exigences: - Un certificat ou un diplôme d'études postsecondaires est préférable, mais un diplôme d'études secondaires est requis. - Excellentes compétences en communication verbale et écrite, avec une perspective et exécution professionnelles. - Capacité d'adaptation et de multitâche dans un environnement de travail rapide et changeant. - Responsabilité personnelle qui vous pousse à être fier de donner le meilleur de vous-même à chaque jour. - Capacité de gérer plusieurs tâches, boîtes courriel, et applications. - Motivation et autonomie, tout en sachant que votre équipe Bauer est là pour vous soutenir. - Forte capacité à travailler en équipe, et compréhension que personne ne peut atteindre seul son objectif ambitieux sans l'aide des autres. - Maîtrise de Microsoft Outlook, Word et Excel ; vous avez consulté des feuilles de calcul/fiches techniques pour sélectionner les informations requises. - Connaissance des produits de hockey, un atout. - Maîtrise de Shopify ou d'une autre plateforme de commerce électronique, un atout. - Maîtrise de Gladly ou d'un système CRM similaire, un atout. - Familiarité avec SAP ou un logiciel ERP similaire, un atout. Nous nous engageons à employer une main-d’œuvre diversifiée et souscrivons au principe de l’accès à l’égalité en emploi. Fourchette salariale : 20,00 $ à 23,00 $ de l'heure CAD *********************************************************** ## TEAMMATES WANTED Working at Bauer is like playing on a hockey team. We empower each other to be our best. Everyone on the team has an important role to play. You might be leading others or collaborating with teammates on a big project. Whatever your title, you are part of something bigger than yourself. Founded in 1927, Bauer Hockey developed the first skate. Since then, our passion for the game, drive for innovation, and commitment to the hockey community have made us the most trusted brand in hockey. Want to join our team as an E-Commerce & Warranty Representative? In this role, you will be a key member of our TEAM, in contact with our valued consumers and retailers, and directly influence their Bauer experience. *Please provide your resume in French + English* Essential Job Functions & Responsibilities: - Engaging in consumer-facing conversation exchanges through calls, chats, and emails from English and French speaking customers regarding product and service inquiries, within service level standards. - Assisting with e-commerce transactions. - Processing replacement orders. - Processing shortages and substitutions with follow-up communication. - Investigating missing or lost packages, while liaising with logistics and individual carriers to resolve delivery discrepancies. - Identifying issues and managing or processing warranty claims in accordance with policy for individual consumers and retail partners, offering equivalent substitution options as necessary. - Handling escalations in a calm manner, engaging the manager as suitable. - Identifying and processing parts replacements and shipments. - Maintaining product and systems knowledge through internal training and educational sessions. - Communicating with teammates and liaising with internal departments as needed. Qualifications: - A post-secondary college certificate or diploma is preferred, but a high school diploma is required. - Strong verbal and written communication with a professional outlook and delivery. - Ability to adapt and multi-task in a fast-paced and changing work environment. - Personal accountability, which pushes you to take pride in putting your best foot forward every day. - Ability to manage multiple mailboxes and applications. - Self-driven and capable of being independent while knowing that your Bauer team is here to support you. - Strong TEAM focus and an understanding that no one can achieve a greater goal alone without the help of others. - Proficiency with Microsoft Outlook, Word, and Excel, you have referred to spreadsheets/data sheets to pick out required information. - Knowledge of hockey products is an asset. - Proficiency in Shopify or another e-commerce platform. - Proficiency in Gladly or a similar CRM system. - Familiarity with SAP or similar ERP software. We are committed to employing a diverse workforce and is an equal opportunity employer. Pay Range: $20.00-23.00/hr CAD Ontario Pay Range $20—$23 CAD ## About Bauer Hockey/ Cascade Maverik Lacrosse ## Company Overview - **One-liner**: Bauer Hockey and Cascade Maverik Lacrosse are leading manufacturers of high-performance ice hockey and lacrosse equipment, enriching life experiences through sports. - **Entity Type**: Private (owned by Peak Achievement Athletics Inc., with controlling shareholders Sagard Holdings and Fairfax Financial) - **Headquarters**: Exeter, New Hampshire, USA (Bauer Hockey); Liverpool, New York, USA (Cascade Maverik Lacrosse) - **Founded**: Bauer Hockey: 1927; Cascade: 1986; Maverik: 2005 - **Founders**: Bauer Hockey: Not publicly available; Cascade: Not publicly available; Maverik: Founded by All-World professional lacrosse players ## Core Business - **Primary industry/industries**: Sporting goods manufacturing, specifically ice hockey and lacrosse equipment - **Target customers**: Athletes at all levels (youth, amateur, collegiate, professional) in ice hockey and lacrosse; B2C direct-to-consumer and B2B through retail partners - **Mission or purpose statement**: "We enrich life experiences through sports." Their goal is to "always deliver innovative products and unforgettable experiences that bring people together around the greatest sport on two feet." ## Products & Services - **Bauer Hockey**: Complete line of ice hockey equipment including skates, sticks, helmets, protective gear, goalie equipment, and apparel. Known for innovation in skate technology and protective gear. - **Cascade Lacrosse**: #1 manufacturer of lacrosse head protection for male and female athletes at all levels. Manufactures high-performance headgear (manufactured in the USA) since 1986. - **Maverik Lacrosse**: Leading manufacturer of lacrosse heads, shafts, complete sticks, protective gear, and accessories. Founded in 2005. - **PROSHARP**: Professional skate sharpening services. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company under Peak Achievement Athletics Inc.) - **Key Metric**: Total employees: ~46 (Cascade Maverik alone, per LinkedIn); combined entity with Bauer Hockey is significantly larger with global operations - **Notable Investors/Partners**: Sagard Holdings and Fairfax Financial (TSX:FFH) as controlling shareholders of Peak Achievement Athletics Inc.; sister brands include Easton - **Growth Signals**: Global presence with offices in Exeter, NH; Liverpool, NY; Indianapolis, IN; Gothenburg and Sundsvall, Sweden; Rosenheim, Germany; Vantaa, Finland; Taichung City, Taiwan; Beijing, China; and multiple Canadian locations (Mississauga, ON; Blainville, QC). LinkedIn follower growth of +22.1% year-over-year for Cascade Maverik. ## Competitive Advantages - **Brand heritage and trust**: Bauer Hockey has been a dominant brand since 1927; Cascade has been the #1 lacrosse head protection manufacturer since 1986. - **Vertical integration and manufacturing**: Cascade headgear is manufactured in the USA, providing quality control and supply chain resilience. - **Innovation focus**: Dedicated product innovation teams focused on engineering next-generation gear with cutting-edge technology. - **Elite athlete relationships**: Deep connections with professional leagues (NHL, PLL, NLL) and elite athletes who influence product development. - **Parent company strength**: Backing by Peak Achievement Athletics and controlling shareholders Sagard Holdings and Fairfax Financial provides financial stability. ## Strategic Focus - **Product innovation**: Continually redefining standards of excellence in hockey and lacrosse equipment. - **Digital transformation**: Deepening customer loyalty through e-commerce, email, and social media channels. - **Global expansion**: Operating across North America, Europe, and Asia to reach athletes worldwide. - **Sustainability and community**: Commitment to serving communities and giving back through donations, volunteering, and company events. ## Why Work Here - **Purpose-driven culture**: Employees are passionate about sports and enriching lives through athletic experiences. - **Core values**: "Team" (we over I), "Passion" (love what we do), "Innovation" (redefine excellence), "Commitment" (push forward), "Do Right" (serve communities and value partners). - **Benefits**: Comprehensive medical, dental, and vision plans; paid parental leave; competitive retirement savings plan; generous PTO policy; employee discount on apparel and equipment. - **Global opportunities**: Multiple office locations across the US, Canada, Sweden, Germany, Finland, Taiwan, and China. - **Leadership**: Experienced executive team with backgrounds at Nike, Converse, Procter & Gamble, Four Seasons Hotels, and other major brands. - **Departments**: Opportunities in Product Innovation, Marketing, Sales & Customer Excellence, Global Operations, Distribution & Manufacturing, Technology, Finance, Human Resources, Legal, Digital, and Brand Management. ## Sources 1. [cascademaverik.com](https://cascademaverik.com/pages/careers) 2. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/bauerhockeycascademaveriklacrosse) 3. [linkedin.com](https://www.linkedin.com/company/cascademaverik) 4. [cascademaverik.com](https://cascademaverik.com/) 5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/bauerhockeycascademaveriklacrosse/jobs/5094735007) ## Other roles at Bauer Hockey/ Cascade Maverik Lacrosse - [Bauer: Directeur développement de produits – Patins/ Director, Product Development- Skates](https://feeny.ai/job/bauer-directeur-developpement-de-produits-patins-director-product-development-1wra3jmwst56) — Blainville Qc, CA - [Bauer: Temporary Part-Time Category Coordinator, Apparel](https://feeny.ai/job/bauer-temporary-part-time-category-coordinator-apparel-bauer-hockey-cascade-6wr0egxrmqm7) — Exeter, NH - [Bauer/ Cascade Maverik: Senior Anaplan Developer](https://feeny.ai/job/bauer-cascade-maverik-senior-anaplan-developer-bauer-hockey-cascade-maverik-wfdz2qjnj6rh) — Exeter, NH - [Bauer/ Cascade Maverik: Business Systems & Analytics Developer](https://feeny.ai/job/bauer-cascade-maverik-business-systems-analytics-developer-bauer-hockey-cascade-s8psknpdjf39) — Exeter, NH - [Cascade Maverik: Shipping Associate](https://feeny.ai/job/cascade-maverik-shipping-associate-bauer-hockey-cascade-maverik-lacrosse-n2d22ep8x2x5) — Liverpool, NY - [Cascade Maverik: Production Associate](https://feeny.ai/job/cascade-maverik-production-associate-bauer-hockey-cascade-maverik-lacrosse-mh7yeejq05t2) — Liverpool, NY - [Cascade Maverik: Customer Solutions Representative](https://feeny.ai/job/cascade-maverik-customer-solutions-representative-bauer-hockey-cascade-maverik-t6pnxx7w0cng) — Liverpool, NY - [Bauer / Cascade Maverik: Distribution Center Lead (Mon.-Fri. 4:00pm - 12:30am Shift)](https://feeny.ai/job/bauer-cascade-maverik-distribution-center-lead-mon-fri-4-00pm-12-30am-shift-8pw0xvg4rc1n) — Indianapolis, IN - [Bauer/ Cascade Maverik: Supply Planner](https://feeny.ai/job/bauer-cascade-maverik-supply-planner-bauer-hockey-cascade-maverik-lacrosse-ec7p0ct7jhbt) — Exeter, NH - [Bauer: Social Media Manager](https://feeny.ai/job/bauer-social-media-manager-bauer-hockey-cascade-maverik-lacrosse-exeter-0a8qcqzxrsrh) — Exeter, NH