---
title: 'BDR Manager at incident.io'
canonical: 'https://feeny.ai/job/bdr-manager-incident-io-san-francisco-fcbqewfzahsp'
type: 'job'
last_seen: '2026-09-23'
---

# BDR Manager at incident.io

- **Company:** incident.io
- **Location:** San Francisco, CA
- **Compensation:** $140k–$170k
- **Employment:** full-time
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-23
- **Apply:** https://jobs.ashbyhq.com/incident/24d3db36-6fdc-4c42-91e3-8f56965b0c61

## Job description

A little about us [incident.io](http://incident.io) is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

## The role in one line

Hire, train, and develop the future all-star sellers of [incident.io](http://incident.io).

What that looks like day to day Starting in January, we're scaling the BDR team significantly. We'll hire in cohorts, target high potential, and invest heavily in the people who show it. We're designing a comprehensive in-house training program for these future hires, but the program won't work without a proven people manager to lead it. Our BDRs historically go on to become our commercial and enterprise reps, but we also see an opportunity to build pathways into other GTM functions, including: rev ops, solutions engineering, expansion account management, and CS. We view the BDR org as the backbone of our hiring system. The quality of who you bring in and how fast you develop them is the number one priority of this role. You'll also be our ears and voice at the top of the funnel. The trends your reps hear, the objections, the pushback, all of it needs to get to sales, marketing and product. You'll hold your team to account on follow-up and be marketing's point of contact for campaigns and events. Of course you'll also own the pipeline number for your team. We care whether you're reaching potential champions inside our ICP whose pain we can actually fix, not whether the meetings-held count looked healthy on Friday. Last but not least, we're also rethinking what a BDR is now that AI has removed most of the constraints the role used to carry. We think the modern BDR function is made up of highly agentic, first-principles thinkers limited mainly by their own curiosity. Part of your job is finding the plays that outperform, whether they're AI-driven or just creative, and turning them into how everyone works.

## Who you are

- You've led a BDR or SDR team and it worked. Your team hit their numbers, the pipeline closed, and your reps got promoted.
- You're strong at performance management. You hold a high bar, you're clear with people about where they stand, and you build development plans that get someone who's trailing back up to speed.
- Developing people is the part of the job you'd do anyway. You want to build the bench as much as the board.
- You've built something with AI that people actually use. You understand what today's tools do well and where they fall over, well enough to say how you'd attack a real problem with them even if someone else writes the code.
- You have a fingertip feel for your own business and you're nosy about why things work.
- You were a top-performing rep before you were a manager.
- Ideally you've done this at a company selling technical products to engineering teams, in infrastructure, dev tools, observability or data platforms.
- You're up for building something rather than inheriting it, from our San Francisco office.

Supporting you We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

- Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
- Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.

## About incident.io

## Company Overview
- **One-liner**: incident.io provides an all-in-one AI-powered incident management platform that helps fast-moving teams respond to outages, coordinate on-call, and keep customers informed.
- **Entity Type**: Private (Series B, raised $62M at ~$400M valuation)
- **Headquarters**: London, UK (with offices in San Francisco and New York)
- **Founded**: 2021
- **Founders**: Stephen Whitworth (CEO), Pete Hamilton (CTO), Chris Evans (CPO)

## Core Business
- **Primary industry**: Incident management / IT operations / DevOps
- **Target customers**: B2B, primarily mid-market to enterprise (organisations of 200+ users), including engineering, product, support, and increasingly security teams
- **Mission**: “Move fast when you break things” — empower teams to respond quickly, coordinate clearly, and get better each time something breaks

## Products & Services
- **Response**: End-to-end incident lifecycle management, deeply integrated with Slack and Microsoft Teams, with AI-powered workflows to accelerate resolution
- **On-call**: Modern on-call scheduling with noise reduction, designed for humans — competes directly with PagerDuty (used by 70% of customers)
- **Status Pages**: Automated, transparent status updates to keep customers informed during incidents
- **Investigations**: AI-driven root cause analysis that surfaces failing PRs and suggests fixes, often before the responder has opened their laptop
- **AI Copilot**: Summarises incident calls, queries monitoring tools like Datadog, and generates action items

## Market Standing
- **Valuation**: ~$400 million (Series B, April 2025) — [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)
- **Key Metric**: Total funding $96M; annual revenue not disclosed, but customer base tripled in the last 12 months
- **Notable Investors/Partners**: Insight Partners (Series B lead), Index Ventures, Point Nine Capital
- **Growth Signals**: 190 employees across London, SF, and NY; over 1,000 customers including Netflix, Airbnb, Block, Linear, Ramp, and Etsy; 250,000 incidents managed since founding; 75% of new customers are U.S.-based — [incident.io/careers](https://incident.io/careers), [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Competitive Advantages
- **All-in-one platform**: Combines on-call, response, status pages, and AI investigation — reducing tool fragmentation that plagues incident management
- **AI-first, pragmatically**: Uses AI where it genuinely adds value (investigation, summarisation, root cause analysis) rather than for hype — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Office-first culture**: High-bandwidth collaboration and pace, attracting talent who thrive in an in-person environment
- **PagerDuty Rescue Program**: Aggressive migration offering (white-glove migration, contract buyout) to capture market share — [incident.io](https://incident.io/)
- **Strong product-led growth**: Engineers love the product, driving organic adoption

## Strategic Focus
- Deepen AI capabilities for incident investigation and remediation (moving toward autonomous fixes)
- Expand into security incident response (already seeing adoption from security teams)
- Grow U.S. market presence through sales and marketing
- Continue to build out the platform to cover the full incident lifecycle

## Why Work Here
- **Culture**: High trust, high standards, fast execution. Values: *Make it magic*, *Find a way*, *Raise the pace*, *Trust by default*, *Win together* — [incident.io/careers](https://incident.io/careers)
- **Work environment**: Office-first in London (4–5 days/week expected, with occasional remote weeks); offices in SF and NY. Not a remote-first company — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Engineering culture**: 1–3 week projects, broad product surface area, written alignment (scopes, design docs, thorough commit messages), AI used where it genuinely helps
- **Growth**: Well-funded, fast-growing, strong market position — career-defining problems and a wildly talented team
- **Perks**: Not explicitly listed, but emphasis on sane work-life balance, autonomy, and working on a product customers genuinely love

## Sources
1. [incident.io/careers](https://incident.io/careers)
2. [incident.io](https://incident.io/)
3. [LinkedIn](https://www.linkedin.com/company/incident-io)
4. [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
5. [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Other roles at incident.io

- [Manager, Customer Success](https://feeny.ai/job/manager-customer-success-incident-io-san-francisco-005tzaxrae7g) — San Francisco, CA
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-incident-io-london-hn5h4rkjcqxt) — London, United Kingdom
- [Expansion Account Manager](https://feeny.ai/job/expansion-account-manager-incident-io-san-francisco-0kpxashr70ww) — San Francisco, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-incident-io-london-pak946r5zc9h) — London, United Kingdom
- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-incident-io-london-htz0jk86k8nj) — London, United Kingdom
- [Expansion Account Manager](https://feeny.ai/job/expansion-account-manager-incident-io-london-ae2qnvf5csf8) — London, United Kingdom
- [Senior Brand Designer (12 month FTC)](https://feeny.ai/job/senior-brand-designer-12-month-ftc-incident-io-london-9x8anjgfrbxp) — London, United Kingdom
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-incident-io-san-francisco-a8j1fhn74x8k) — San Francisco, CA
- [Product Engineer Summer Internship](https://feeny.ai/job/product-engineer-summer-internship-incident-io-london-64gyp7sss0dk) — London, United Kingdom
- [Product Engineer Placement (6 Months)](https://feeny.ai/job/product-engineer-placement-6-months-incident-io-london-2jc4dkphfx8p) — London, United Kingdom