--- title: 'Benefits Customer Success Specialist at Niural' canonical: 'https://feeny.ai/job/benefits-customer-success-specialist-niural-new-york-9zx9an72x1d5' type: 'job' last_seen: '2026-10-18' --- # Benefits Customer Success Specialist at Niural - **Company:** Niural - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/niural/ff232574-2db4-4a7e-a5b2-13cf2506fb28 ## Job description ## About Niural Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR Global payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy.. We offer a collaborative, inclusive, and growth-oriented work environment. ## Overview The Benefits Customer Success Specialist is the primary point of contact for clients on all things benefits: renewals, enrollment, employee inquiries, and ongoing plan support. The ideal candidate is a licensed benefits broker in at least one U.S. state, highly organized, and comfortable managing both client-facing communication and internal workflows. ## Key Responsibilities - Serve as the main benefits point-of-contact for assigned clients, building trusted relationships through consistent communication and follow-through. - Conduct scheduled video and phone meetings to review benefits processes, answer questions, and provide ongoing support. - Lead renewal meetings presenting plan options, rates, and recommendations; ensure clients understand enrollment timelines, billing, and compliance requirements. - Assist clients with plan selections during renewals, onboarding, and qualifying life events; troubleshoot enrollment issues, eligibility discrepancies, and carrier concerns with the internal benefits team. - Maintain a working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products and processes. - Host employee information sessions and create enrollment packets for new hires and open enrollment periods. - Manage and triage internal ticket queues, consistently meeting SLAs and proactively following up to prevent delays and maintain client satisfaction. - Document all client interactions and updates accurately in internal systems; build and maintain workflow documents and FAQs for the Benefits team. - Collaborate cross-functionally with Sales, Implementation, and Payroll teams to deliver a seamless client experience and escalate complex issues with full context. - Own the benefits implementation process for new clients, plan configuration, enrollment system build-out, and ensuring clients are fully operational ahead of their go-live date. ## Requirements - Active health and life insurance broker license in at least one U.S. state; multi-state licensure strongly preferred. - 2+ years of experience in benefits administration, employee benefits brokerage, or a related client-facing role. - Strong working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products. - Experience managing client relationships and handling escalations in a professional services - Excellent communication skills with experience presenting to clients via video and phone. - Highly organized with the ability to manage multiple accounts and workflows simultaneously. ## Compensation $65k - $85k ## About Niural ## Company Overview - **One-liner**: Niural provides a unified, AI-powered global HR, payroll, compliance, and payments platform for businesses to hire, manage, and pay workforces worldwide. - **Entity Type**: Private (Series A) - **Headquarters**: Lewes, Delaware, United States (with offices in New York, San Francisco, and Bangalore) - **Founded**: 2022 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Global HR Tech, Payroll, Fintech, Compliance - **Target customers**: B2B, specifically mid-market and enterprise companies with global or remote workforces looking to scale internationally. - **Mission or purpose statement**: To modernize the outdated HR and payroll industry by bringing all the tools needed to hire, manage, and pay global workforces into one intelligent, cohesive platform. ## Products & Services - **Global Payroll**: Automated payroll processing for both US and international employees, handling tax calculations, filings, and remittances. - **Employer of Record (EOR)**: Hire employees in 150+ countries without setting up local entities. - **Contractor Management**: Manage and pay contractors compliantly worldwide, including localized contracts and compliance documentation. - **Payments**: Pay employees, contractors, vendors, and invoices in 100+ currencies and supported stablecoins. - **Niural Wallet**: A multi-currency wallet for funding payroll and global payments with faster settlement and better FX rates. - **HRIS**: Centralized HR platform for managing timesheets, PTO, expenses, onboarding, and HR workflows. - **US PEO**: Professional Employer Organization services for US-based hiring. - **AI-Powered Automation**: Automates HR admin tasks, invoice processing, and compliance updates. - **Integrations**: Connects with accounting and ERP systems like QuickBooks and NetSuite. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding raised is **$62.07M** (across multiple rounds), with a **$21M Series A** raised in mid-2026. - **Notable Investors/Partners**: Not publicly listed on major databases, but the significant funding suggests backing from top-tier VCs. - **Growth Signals**: Raised a substantial $21M Series A in June 2026; actively hiring across multiple offices (New York, San Francisco, Bangalore); growing headcount in engineering, product, sales, and finance. ## Competitive Advantages - **Unified Platform**: Combines PEO, EOR, global payroll, contractor management, and payments—all in one system, eliminating the need for multiple vendors. - **Native AI Integration**: Uses AI to automate administrative tasks, compliance updates, and invoice processing, a differentiator in a traditionally manual industry. - **Enterprise-Grade FX**: Offers enterprise-level foreign exchange rates on international payments, a significant cost-saver for global businesses. - **Crypto-Native Payments**: Supports stablecoin payments alongside fiat, appealing to modern, tech-forward companies. - **Scalable Architecture**: Designed to grow with a company from its first hire to IPO, with no need to migrate platforms. ## Strategic Focus - **Global Expansion**: Deepening its EOR capabilities in 150+ countries to capture the growing demand for remote and global hiring. - **Product Integration**: Continuing to unify features (payroll, HRIS, payments, compliance) to be a single source of truth for global workforce management. - **AI-First Automation**: Investing heavily in AI to reduce manual work for HR and finance teams, positioning itself as a next-generation platform. - **Fintech Depth**: Expanding the Niural Wallet and payment capabilities to become a core financial operations hub for clients. ## Why Work Here - **High Growth Trajectory**: A well-funded startup (Series A, $62M+ raised) in a massive market, offering significant career growth opportunities. - **Innovative Tech Stack**: Opportunity to work on a modern platform integrating AI, global payments (including crypto), and complex compliance systems. - **Hybrid & Remote Culture**: Roles are available as hybrid, on-site, and remote (e.g., a night-shift AI Product Operator role is remote), indicating flexibility. - **Global Impact**: Work on products that directly enable companies to hire and manage talent anywhere in the world. - **Ambitious Team**: The careers page describes the team as having "massive ambitions," suggesting a fast-paced, high-expectation environment. - **Office Locations**: Presence in major tech hubs (NYC, SF, Bangalore) provides options for location preference. ## Sources 1. [niural.com](https://www.niural.com/) 2. [niural.com/careers](https://www.niural.com/careers) 3. [cbinsights.com](https://www.cbinsights.com/company/niural) 4. [linkedin.com](https://www.linkedin.com/company/niural) 5. 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