---
title: 'Benefits Operation Specialist at Niural'
canonical: 'https://feeny.ai/job/benefits-operation-specialist-niural-india-kj4vk7tx31zq'
type: 'job'
last_seen: '2026-11-01'
---

# Benefits Operation Specialist at Niural

- **Company:** Niural
- **Location:** India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.ashbyhq.com/niural/78b249ed-d3c6-4b7a-b5b9-02b58587215f

## Job description

## About Niural

Niural is the AI-native platform that unifies payroll, compliance, HR, and financial operations into a single platform, enabling companies to hire, pay, and manage teamsacross 150+ countries with speed, accuracy, and intelligence. Backed by Marathon, M13, and Inspired Capital, Niural is redefining the future of work and intelligent finance. Why Niural? At Niural, benefits administration sits at the intersection of payroll, compliance, and client trust. As a Benefits Operations Specialist, you'll ensure U.S. employee benefit programs run accurately and on time, working directly with insurance carriers and cross-functional teams to keep enrollments, changes, and eligibility data clean and current. You'll build deep, hands-on expertise in U.S. benefits and payroll operations while contributing to a platform that supports teams across 150+ countries - with real ownership over the processes that keep clients and employees confident in their coverage.

## About the Job

The Benefits Operations Specialist supports the administration of U.S. employee benefit programs, ensuring enrollments, changes, and related issues are handled accurately, efficiently, and on time. This role works closely with insurance carriers and cross-functional teams to support benefits operations, and requires strong organization, proactive follow-through, hands-on technical benefits expertise, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Basic U.S. payroll knowledge is required to support benefits administration, along with strong expertise in Google Sheets/Excel.

## Responsibilities

- Process and review benefit enrollments, terminations, and changes.
- Maintain accurate benefit records across internal systems and carrier platforms.
- Work with internal teams to ensure correct benefit setup and payroll deductions.
- Coordinate with insurance carriers to resolve eligibility, enrollment, and client/employee queries.
- Support open enrollment activities.
- Review carrier files, eligibility reports, and benefit data for accuracy.
- Track outstanding issues and follow through to timely resolution.
- Maintain clear documentation and organized task tracking logs.
- Support renewals, implementation tasks, and benefits-related administrative workflows.
- Escalate time-sensitive issues promptly when needed.
- Manage, monitor, and triage internal ticket queues to keep work flowing efficiently across teams.
- Ensure SLAs for acknowledgment and resolution are consistently met.
- Proactively follow up on open tickets to prevent delays and maintain client satisfaction.
- Participate in internal meetings to share feedback, identify workflow improvements, and enhance customer service operations.

## Requirements

- Basic knowledge of U.S. payroll to support benefits administration.
- Strong expertise in Google Sheets/Excel.
- Hands-on experience with U.S. employee benefits administration (enrollments, terminations, changes, eligibility).
- Strong organizational skills with proactive follow-through on outstanding issues.
- High attention to detail, particularly when reviewing carrier files and eligibility data.
- Ability to manage multiple priorities and shifting deadlines in a fast-paced environment.
- Strong written communication skills for documentation and cross-functional coordination.
- Comfortable managing ticket queues and meeting SLA commitments.

## What We Offer

- Competitive salary package designed to reward your expertise and contributions.
- Access to continuous learning and career advancement programs.
- Opportunities for mentorship and coaching to help you grow in your career.
- Supportive and collaborative work environment where ideas are valued and teamwork is encouraged.
- Complimentary lunch provided to keep you energized throughout the shift.
- Latest work equipment will be provided to boost your productivity.
- We've partnered with select universities in the US to provide "fast track" admissions to star performers who may want to pursue their Masters in CS in the US.
- High performers will be sponsored for L1 visas as well as immigrant visas (Green Card) to the US

## About Niural

## Company Overview
- **One-liner**: Niural provides a unified, AI-powered global HR, payroll, compliance, and payments platform for businesses to hire, manage, and pay workforces worldwide.
- **Entity Type**: Private (Series A)
- **Headquarters**: Lewes, Delaware, United States (with offices in New York, San Francisco, and Bangalore)
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Global HR Tech, Payroll, Fintech, Compliance
- **Target customers**: B2B, specifically mid-market and enterprise companies with global or remote workforces looking to scale internationally.
- **Mission or purpose statement**: To modernize the outdated HR and payroll industry by bringing all the tools needed to hire, manage, and pay global workforces into one intelligent, cohesive platform.

## Products & Services
- **Global Payroll**: Automated payroll processing for both US and international employees, handling tax calculations, filings, and remittances.
- **Employer of Record (EOR)**: Hire employees in 150+ countries without setting up local entities.
- **Contractor Management**: Manage and pay contractors compliantly worldwide, including localized contracts and compliance documentation.
- **Payments**: Pay employees, contractors, vendors, and invoices in 100+ currencies and supported stablecoins.
- **Niural Wallet**: A multi-currency wallet for funding payroll and global payments with faster settlement and better FX rates.
- **HRIS**: Centralized HR platform for managing timesheets, PTO, expenses, onboarding, and HR workflows.
- **US PEO**: Professional Employer Organization services for US-based hiring.
- **AI-Powered Automation**: Automates HR admin tasks, invoice processing, and compliance updates.
- **Integrations**: Connects with accounting and ERP systems like QuickBooks and NetSuite.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding raised is **$62.07M** (across multiple rounds), with a **$21M Series A** raised in mid-2026.
- **Notable Investors/Partners**: Not publicly listed on major databases, but the significant funding suggests backing from top-tier VCs.
- **Growth Signals**: Raised a substantial $21M Series A in June 2026; actively hiring across multiple offices (New York, San Francisco, Bangalore); growing headcount in engineering, product, sales, and finance.

## Competitive Advantages
- **Unified Platform**: Combines PEO, EOR, global payroll, contractor management, and payments—all in one system, eliminating the need for multiple vendors.
- **Native AI Integration**: Uses AI to automate administrative tasks, compliance updates, and invoice processing, a differentiator in a traditionally manual industry.
- **Enterprise-Grade FX**: Offers enterprise-level foreign exchange rates on international payments, a significant cost-saver for global businesses.
- **Crypto-Native Payments**: Supports stablecoin payments alongside fiat, appealing to modern, tech-forward companies.
- **Scalable Architecture**: Designed to grow with a company from its first hire to IPO, with no need to migrate platforms.

## Strategic Focus
- **Global Expansion**: Deepening its EOR capabilities in 150+ countries to capture the growing demand for remote and global hiring.
- **Product Integration**: Continuing to unify features (payroll, HRIS, payments, compliance) to be a single source of truth for global workforce management.
- **AI-First Automation**: Investing heavily in AI to reduce manual work for HR and finance teams, positioning itself as a next-generation platform.
- **Fintech Depth**: Expanding the Niural Wallet and payment capabilities to become a core financial operations hub for clients.

## Why Work Here
- **High Growth Trajectory**: A well-funded startup (Series A, $62M+ raised) in a massive market, offering significant career growth opportunities.
- **Innovative Tech Stack**: Opportunity to work on a modern platform integrating AI, global payments (including crypto), and complex compliance systems.
- **Hybrid & Remote Culture**: Roles are available as hybrid, on-site, and remote (e.g., a night-shift AI Product Operator role is remote), indicating flexibility.
- **Global Impact**: Work on products that directly enable companies to hire and manage talent anywhere in the world.
- **Ambitious Team**: The careers page describes the team as having "massive ambitions," suggesting a fast-paced, high-expectation environment.
- **Office Locations**: Presence in major tech hubs (NYC, SF, Bangalore) provides options for location preference.

## Sources
1. [niural.com](https://www.niural.com/)
2. [niural.com/careers](https://www.niural.com/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/niural)
4. [linkedin.com](https://www.linkedin.com/company/niural)
5. [help.niural.com](https://help.niural.com/articles/8373249848-about-niural)

## Other roles at Niural

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- [PEO Implementation Specialist](https://feeny.ai/job/peo-implementation-specialist-niural-new-york-g36gtdhzh2qs) — New York, NY
- [Marketing Web Developer](https://feeny.ai/job/marketing-web-developer-niural-niural-nepal-6wahreag1wr9) — Niural Nepal
- [Sales Development Representive (SDR)](https://feeny.ai/job/sales-development-representive-sdr-niural-san-francisco-ygqz971bct4b) — San Francisco, CA
- [Benefits Customer Success Specialist](https://feeny.ai/job/benefits-customer-success-specialist-niural-new-york-9zx9an72x1d5) — New York, NY
- [Graphic Designer](https://feeny.ai/job/graphic-designer-niural-niural-nepal-3y5pkpxt68vx) — Niural Nepal
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