---
title: 'Benefits Specialist at NICE'
canonical: 'https://feeny.ai/job/benefits-specialist-nice-united-states-sandy-ut-seywee2q1jhy'
type: 'job'
last_seen: '2026-11-10'
---

# Benefits Specialist at NICE

- **Company:** NICE
- **Location:** United States / Sandy, UT
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-10
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5030130101?gh_jid=5030130101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

This role will assist the Americas’ Director of Compensation and Benefits in supporting the benefits portfolio for NiCE.  The role will assist employees with their benefits issues and concerns as well as interface with our Benefits Consultants and Vendors to anticipate issues and proactively address them. This individual will play a key role in the employee experience for all regional employees.

Responsibilities:

- Main point of contact for employee benefits questions and issues for NiCE employees. Ability to collaborate with others to find creative solutions to issues
- Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims, while serving as the primary owner for all disability and leave-related payroll processing, benefit deductions, and pay reconciliation activities
- Review NiCE’s monthly benefits invoices for accuracy to ensure the correct amounts are paid
- Maintain the New Employee Orientation (NEO) benefits presentation and present to employees as needed
- Assist in all aspects of the open enrollment process to ensure changes are communicated to the vendors and payroll department in a timely manner
- Interface with NiCE’s Accounts Payable department to ensure all billing documentation has been reviewed and provided so that payments are made promptly
- Proactively provide input and make recommendations for new programs and ways to improve existing
- Maintain knowledge and understanding of federal and state regulations, ensuring compliance of programs and practices
- Assist in reviewing proposals from vendors to ensure top-notch benefits programs while maintaining a cost efficient
- Interface with Payroll team to ensure correct employee deductions for all benefits, and collaborate to resolve any issues

Must Have:

- 5+ years’ experience in benefits administration, preferably in the high-tech employer space
- Demonstrate knowledge and understanding of principles and practices of benefits and regulatory and compliance issues on the Federal and State level.
- Ability to empathize and partner with employees to assist them with getting all potential value from the NiCE benefits portfolio.
- Proven ability to effectively communicate and influence at all levels of the employee benefits process.
- “Hands on” with strong attention to detail
- Strong project management skills
- High energy, proactive, passionate
- Experience with ADP Vantage is a plus

A bachelor's degree in human resources, education or similar field or equivalent.

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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