---
title: 'Big Lick Vet - CSR at VetEvolve'
canonical: 'https://feeny.ai/job/big-lick-vet-csr-vetevolve-united-states-fxz2xfrgchv2'
type: 'job'
last_seen: '2026-09-09'
---

# Big Lick Vet - CSR at VetEvolve

- **Company:** VetEvolve
- **Location:** United States
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/vetevolve/jobs/5418603008

## Job description

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

We are seeking a full time Client Service Representative to add to our team. At Big Lick Vet, we believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to practicing progressive veterinary medicine and we pride ourselves on the level of care and compassion we provide to both our clients and patients. We're looking for someone to join our team who will share in our commitment to delivering exceptional service and the highest quality care in a client and patient friendly environment. Compensation will vary depending on experience and skill.

Hours of Operation: Monday - Friday 7:30am to 5:30pm -  No Weekends!

Compensation: $15–$18/hour, commensurate with licensure and experience

Benefits:

- 401(k) with Matching
- Health Insurance, Dental Insurance, Vision Insurance
- Supplemental Benefits, including Long-term Disability and Short-term Disability
- Health Savings Accounts
- Holiday Pay
- Paid Time Off
- Referral Bonuses
- Exceptional Employee Pet Discount
- Yearly Uniform Allowance
- Community outreach events
- Tuition Reimbursement Program for continued education
- Rabies Vaccine reimbursement

Some qualities we look for in an ideal candidate:

- Positive attitude - Attitude is Everything! Protecting a healthy culture is a top priority.
- A sense of humor is a must. We believe in working hard and having fun while doing it!
- Dedication to the profession!
- Communication to both staff and clients with respect and compassion.
- Willingness and flexibility.
- Reliability, organization, and professionalism.
- Friendly demeanor and compassion for the people and pets we serve.
- The ability to work closely in a team setting - collaboration is key!

Job Requirements:

Education: High school or equivalent (Required)

Experience: Veterinary - 1 Year (Preferred)

Schedule: Four days per week Monday-Friday, approximately 9-10 hours per day.

Work Type: In Person

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities:

- Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
- Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
- Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
- Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
- Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
- Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
- Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
- Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
- Fill veterinary prescriptions accurately and provide instructions to clients.
- Assist with over-the-counter product sales and maintain inventory.
- Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
- Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
- Participate in opening and closing duties as assigned.
- Perform all other duties as assigned.

Qualifications:

- High school diploma or equivalent required.
- Previous experience working with animals preferred; veterinary or animal care background strongly valued.
- Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
- Accurate data entry and record-keeping skills.
- Able to perform basic math for cash handling, billing, and appointment management.
- Manual dexterity required for typing, filing, and handling patients or supplies.
- Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
- Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
- Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
- Professional, neat appearance consistent with hospital standards.

Hours:

- Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

## About VetEvolve

## Company Overview
- **One-liner**: VetEvolve is a veterinary practice acquisition and support platform that partners with independent veterinary practices across the eastern United States to provide operational, clinical, and career growth support.
- **Entity Type**: Private (funded through acquisitions; ownership structure not fully disclosed)
- **Headquarters**: Not publicly listed on website, but senior leadership roles suggest a presence in the eastern U.S. (e.g., San Antonio, TX for CDO; likely other locations)
- **Founded**: 2014 (roots trace back to 2006 with founders' military service)
- **Founders**: Paul Habenicht and Nick Lodestro

## Core Business
- **Primary industry**: Veterinary Services / Healthcare (Animal Health)
- **Target customers**: B2B (independent veterinary practice owners seeking partnership) and B2C (veterinary professionals seeking employment)
- **Mission/Purpose**: "We believe strong practices make for stronger care." They aim to strengthen the foundations of care and foster environments where people and practices can thrive.

## Products & Services
- **Practice Acquisition & Partnership**: VetEvolve acquires or partners with independent veterinary practices, offering operational support, infrastructure, and clinical resources while maintaining the practice's local identity and clinical autonomy.
- **Career Platform**: A structured ecosystem for veterinary professionals (vets, vet students, support staff, and leadership) with clear career pathways, mentorship, and operational support.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Network of 53 veterinary practices across 8 eastern states, recognized for sustained growth three years in a row.
- **Notable Investors/Partners**: Leadership team includes Catherine Howell (CEO), Clayton Stanley (CDO, previously led acquisition of 180+ clinics at AmeriVet), Mike Polgardy (CFO), and Mayange Kane (COO). Founder roots in military service (Marine Reconnaissance).
- **Growth Signals**: 117 open job postings on Greenhouse; expanding across multiple states (VA, WV, TN, NC, FL, KY, MD, PA); sustained growth recognition.

## Competitive Advantages
- **Clinically Led Model**: Operations are designed to support clinical judgment, not control it—a key differentiator from some consolidators.
- **Military-Inspired Culture**: Founding story rooted in Marine Reconnaissance values (core values, mission focus, team-based culture) creates a strong, purpose-driven organizational identity.
- **Scaled Expertise**: Leadership has deep M&A experience (CDO Clayton Stanley scaled 180+ clinics at AmeriVet) and healthcare operations expertise (CEO Catherine Howell, former COO at Mass Advantage and Cancer Treatment Centers of America).
- **Intentionally Moderate Growth**: "Grow with intention" philosophy avoids the burnout culture often associated with rapid roll-ups.

## Strategic Focus
- **Geographic Expansion**: Currently operating in 8 eastern states (VA, WV, TN, NC, FL, KY, MD, PA) with active recruitment signals.
- **Talent Pipeline Development**: Heavy investment in externships, new graduate pathways, and leadership development programs.
- **Operational Scale**: Building infrastructure and analytics to support a growing network of practices.

## Why Work Here
- **Culture**: "Care first" values with emphasis on clinical autonomy, collaboration, and sustainable growth. The company explicitly positions itself against burnout culture.
- **Remote/Hybrid/Office**: Clinical roles are in-person at partner practices. Corporate roles may offer flexibility, but this is not explicitly stated.
- **Career Development**: Structured pathways for all roles (licensed vets, new grads, support staff, leadership), including mentorship programs and externships.
- **Unique Differentiator**: For veterans or those who value mission-driven, team-first cultures, the Marine Reconnaissance founding story provides a unique organizational bond.
- **Growth Trajectory**: Recognized for sustained growth for three consecutive years, suggesting stability and expansion opportunity for employees.

## Sources
1. [VetEvolve Homepage](https://vetevolve.com/)
2. [VetEvolve Careers Page](https://vetevolve.com/careers/)
3. [VetEvolve About Page](https://vetevolve.com/about/)
4. [VetEvolve Practice List](https://vetevolve.com/about/practices/)
5. [VetEvolve Greenhouse Job Board](http://job-boards.greenhouse.io/vetevolve)

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