--- title: 'Bilingual Customer Service Agent at Majority' canonical: 'https://feeny.ai/job/bilingual-customer-service-agent-majority-colombia-paqtwzvkn05e' type: 'job' last_seen: '2026-09-15' --- # Bilingual Customer Service Agent at Majority - **Company:** Majority - **Location:** Colombia - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/rebtel/jobs/8789334002 ## Job description Chapinero, Bogotá | On-site At MAJORITY, we are looking for Bilingual Customer Service Agents to join our growing team in Bogotá. You will be responsible for delivering an excellent customer experience across our support channels, solving customer needs efficiently, and identifying opportunities to offer additional products or services that bring value to our customers. We are looking for people who are customer-focused, proactive, commercially minded, and comfortable working in a fast-paced environment. ## What you'll do - Support customers across phone, chat, and digital channels in both Spanish and English. - Resolve questions, requests, and issues with empathy, accuracy, and ownership. - Identify customer needs and recommend relevant products or services through cross-selling and upselling. - Meet performance goals related to customer satisfaction, quality, productivity, and commercial results. - Stay up to date on our products, processes, and tools to provide clear and reliable support. ## What we're looking for - Fluent Spanish and English with strong written and verbal communication skills. - Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments. - Experience with sales, cross-selling, or upselling is highly valued. - Strong customer orientation, communication skills, and ability to understand customer needs. - Proactive, reliable, and comfortable taking ownership of customer cases. - Full availability to work rotating shifts, including weekends. - Availability to work on-site in our Chapinero office in Bogotá. ## What we offer - COP 2,800,000 monthly salary - Indefinite-term contract - Health, dental, and life insurance - On-site role in Chapinero, Bogotá - Growth opportunities in an international company At MAJORITY, we are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We are building financial services for migrants, by migrants, and we are looking for people who want to help us create meaningful experiences for our customers. ## About Majority ## Company Overview - **One-liner**: Majority provides an all-in-one mobile banking platform designed to help migrants and global citizens open a US bank account, send money internationally, and make affordable international calls. - **Entity Type**: Private (Series B funding stage) - **Headquarters**: Miami, Florida, United States - **Founded**: 2019 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Financial Services (Fintech, Mobile Banking, Money Transfers) - Target customers: B2C – migrants, internationals, and global citizens living or moving to the United States - Mission or purpose statement: “To give you the tools, resources, and support to thrive in a new country. We believe that everyone should be valued for their positive impact on the world and not judged by their country of origin.” [majority.com](https://majority.com/en/company) ## Products & Services - **Majority Mobile Banking App**: A mobile app that allows users to open a US bank account (with a debit card issued by a partner bank, FDIC-insured up to $250,000) using only a passport or valid ID from their home country. Includes a US routing and account number. [majority.com](https://majority.com/en) - **Money Transfers**: Low-cost international money transfers to multiple countries. - **International Top-ups & Calls**: Ability to top up mobile phones abroad and make international calls directly from the app. - **Majority Payment Card**: A debit card for everyday spending, with eligibility based on income and account standing. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding = $113.25M (across 6 rounds: Seed, Series A, two Series B tranches, and debt financing). Latest Series B closed in May 2024 for $12.5M. [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Notable Investors/Partners**: Valar Ventures (lead in Seed, Series A, and first Series B), Hjalmar Winbladh, Victor Jacobsson (lead in second Series B). [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Growth Signals**: Headcount of 123 employees (+12.2% YoY); operates in 5 countries (US, Sweden, Colombia, Turkey, Brazil); 5 offices globally; active job postings increased 340% year-over-year. [linkedin.com](https://www.linkedin.com/company/majorityofficial) ## Competitive Advantages - **Immigrant-First Design**: No need for a US Social Security number or credit history to open an account – a key differentiator for newcomers. - **All-in-One Platform**: Combines banking, remittances, and communication (calls/top-ups) in a single app, reducing the need for multiple services. - **Regulatory & Compliance Maturity**: Holds regulatory licenses, has a dedicated compliance team, and partners with an FDIC-insured bank, inspiring trust in a high-risk user segment. - **Diverse, Multicultural Team**: Employees from over 40 nationalities, providing deep understanding of the target market’s needs. [majority.com](https://majority.com/en/company) ## Strategic Focus - **Geographic Expansion**: Growing sales presence in US cities (Miami, Houston, Chicago, Dallas, Atlanta, New York) and hiring in Colombia and Sweden. - **Product Development**: Continued investment in tech roles (Senior iOS Developer, AI Creator) and product design to improve the mobile experience. - **Compliance & Licensing**: Expanding regulatory capabilities to support new markets and products (Licensing and Regulatory Affairs, BSA/AML Officer). [majority.com](https://majority.com/en/company/career) - **Revenue Growth**: Scaling a $10M annual revenue base through customer acquisition and cross-selling financial services. ## Why Work Here - **Culture**: A proudly diverse team of “proud migrants from over 40 different countries” working to “bridge cultural and geographic distances.” Values include inclusivity and merit over origin. [majority.com](https://majority.com/en/company) - **Work Environment**: Hybrid/office presence in Miami (HQ), Stockholm, and Bogotá. Many roles (e.g., Sales Advisors, Customer Service) are location-specific, while tech roles may offer flexibility. - **Notable Perks & Engineering Culture**: Not explicitly detailed, but the company invests in modern tech stacks (iOS, AI) and emphasizes product quality. Employer rating on LinkedIn is 3.6/5, with culture scored 3.9/5. [linkedin.com](https://www.linkedin.com/company/majorityofficial) - **Growth Opportunities**: High headcount growth (+12.2% YoY) and rapid hiring indicate a scaling company with potential for career advancement. ## Sources 1. [majority.com](https://majority.com/en/company) 2. [majority.com](https://majority.com/en/company/career) 3. [linkedin.com](https://www.linkedin.com/company/majorityofficial) 4. [job-boards.greenhouse.io/rebtel](https://job-boards.greenhouse.io/rebtel/jobs/8400341002) 5. [majority.com](https://majority.com/en) ## Other roles at Majority - [Telesales Manager Bogota](https://feeny.ai/job/telesales-manager-bogota-majority-colombia-ms4778xqfvmt) — Colombia - [Advisor Ejecutivo - Por Horas](https://feeny.ai/job/advisor-ejecutivo-por-horas-majority-united-states-ee445e6t1t7h) — United States - [Asesor de Ventas (Sales Advisor) - Por Horas](https://feeny.ai/job/asesor-de-ventas-sales-advisor-por-horas-majority-united-states-0qbappa7x9ye) — United States - [Asesor de Ventas (Sales Advisor)](https://feeny.ai/job/asesor-de-ventas-sales-advisor-majority-united-states-m17knb00bzv2) — United States - [People and Office Manager](https://feeny.ai/job/people-and-office-manager-majority-united-states-tzx26btrrvc7) — United States - [Editor de Video Creativo / Creative Producer](https://feeny.ai/job/editor-de-video-creativo-creative-producer-majority-colombia-x9mwjpknzp3h) — Colombia - [Vendor Manager](https://feeny.ai/job/vendor-manager-majority-colombia-sweden-sz5p1n2a23jf) — Colombia / Sweden - [Customer Service Analytics Analyst](https://feeny.ai/job/customer-service-analytics-analyst-majority-colombia-cfsm7z6pbyye) — Colombia - [Customer Service Team Leader, Bogota](https://feeny.ai/job/customer-service-team-leader-bogota-majority-colombia-njd59nf0kv57) — Colombia - [BSA AML Officer](https://feeny.ai/job/bsa-aml-officer-majority-united-states-g50gv9k0wpvq) — United States