---
title: 'Bilingual Customer Service Representative at Mom''s Meals'
canonical: 'https://feeny.ai/job/bilingual-customer-service-representative-mom-s-meals-ankeny-5s42fqhrk80p'
type: 'job'
last_seen: '2026-09-09'
---

# Bilingual Customer Service Representative at Mom's Meals

- **Company:** Mom's Meals
- **Location:** Ankeny, IA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/momsmeals/a5c5619b-82bf-4a8b-af2b-dbc90c1a4e1e

## Job description

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Address: 3210 SE Corporate Woods Drive, Ankeny IA 50021

This position can start on Monday, September 28th or Monday, October 12th.

Position Responsibilities may include, but not limited to

- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed

Required Skills and Experience

- Fluent in Spanish and English (Spoken & Written)
- High school degree or GED
- 1 year of previous customer service experience
- Basic computer proficiency, including experience learning and using software in a work or school setting
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values

## Preferred Skills and Experience

- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
- Previous experience working with HIPAA policies and procedures

Physical Requirements

- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:

- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, & a Full benefits package

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

## About Mom's Meals

## Company Overview
- **One-liner**: Mom’s Meals delivers refrigerated, medically tailored meals designed by registered dietitians and professional chefs to improve health outcomes for individuals with chronic conditions, post-hospital recovery needs, or those seeking convenient nutrition.
- **Entity Type**: Private (part of PurFoods LLC, family-owned)
- **Headquarters**: Ankeny, Iowa, United States
- **Founded**: 1999
- **Founders**: The Anderson family (started by Barb Anderson to care for her mother and mother-in-law)

## Core Business
- **Primary industry**: Food and beverage manufacturing / Medically tailored meal delivery (Food-as-Medicine)
- **Target customers**: B2B (health plans, managed care organizations, state and federal programs); B2C (individuals ordering for themselves or loved ones); primarily serves Medicare, Medicaid, and dual-eligible beneficiaries
- **Mission/Purpose**: “Better health should be accessible to all, and it begins with the very meals we eat.” The company focuses on using nutrition to improve health, lower total cost of care, manage chronic conditions, and allow individuals to remain independent at home.

## Products & Services
- **Medically Tailored Meals**: Refrigerated, ready-to-heat meals crafted in USDA- and FDA-inspected kitchens. Menus include condition-specific options: Diabetes Friendly, Heart Friendly, Renal Friendly, Pureed, Gluten Free, Vegetarian, Lower Sodium, P+ Protein+, and General Wellness. Over 60 meal choices.
- **Programs for Health Plans & Government**: Partnerships with 500+ health plans, managed care organizations, and state agencies to provide meal benefits for Medicare Advantage, Medicaid Waiver, and post-discharge care.
- **Self-Pay / Direct-to-Consumer**: Individuals can order meals for themselves or a loved one without a health plan contract.
- **Customer Care**: Bilingual (Spanish) support with live answer in 30 seconds or less on average; translation services for 160+ languages.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue of $105M (source: LinkedIn aggregated data; official company figure not confirmed in provided materials)
- **Notable Investors/Partners**: Privately held by PurFoods LLC (family owned); partners include 500+ health plans, managed care organizations, and government entities across 48 U.S. states
- **Growth Signals**: Over 2,000 team members (as of 2025 fact sheet); 61 distribution centers nationwide; 3 USDA-inspected kitchen facilities (Grinnell, IA; North Jackson, OH; Oklahoma City, OK); expanding reach through health plan partnerships and food-as-medicine initiatives

## Competitive Advantages
- **Medically tailored, refrigerated meals** – meals are fresh, not frozen, and last at least 14 days in the refrigerator, providing higher quality and compliance with federal food production regulations.
- **Choice of every meal, every delivery** – clients select their own meals, increasing satisfaction and adherence.
- **Compassionate customer care** – live, bilingual support with rapid response times, treating clients like family.
- **Nationwide delivery to any address** – including remote areas, via local drivers and third-party carriers.
- **Evidence-based nutritional standards** – menus designed by registered dietitians and professional chefs in USDA-approved kitchens, supporting better outcomes for high-risk populations.

## Strategic Focus
- **Food as Medicine**: Continuing to expand partnerships with health plans and government programs to reduce healthcare costs and improve patient outcomes through nutrition.
- **Reducing food insecurity**: Corporate social responsibility efforts focused on equitable food access, community support, and employee engagement.
- **Operational excellence**: Maintaining and expanding distribution network, kitchen facilities, and cold-chain logistics to serve a growing customer base.

## Why Work Here
- **Culture**: Family-oriented, mission-driven environment where employees are treated like family and can directly see the impact of their work on clients’ lives.
- **Roles available**: Customer service (bilingual, compassionate), production (plate & pack operators, QA technicians), fulfillment (inventory control, logistics), and drivers (delivering meals direct to homes, often with four-day work weeks).
- **Work environment**: On-site roles in kitchen facilities and distribution centers; customer service likely in-office or hybrid (not explicitly stated); drivers work locally.
- **Perks**: Pride in making a difference – “You can be a bright part of someone’s day.” Opportunities for growth across various departments (customer service, production, logistics, healthcare partnerships).
- **Notable**: Company emphasizes “work family” and “compassion” as core values; employees report high satisfaction from helping vulnerable populations.

## Sources
1. [careers.momsmeals.com](https://careers.momsmeals.com/)
2. [linkedin.com/company/mom's-meals](https://linkedin.com/company/mom's-meals)
3. [jobs.lever.co/momsmeals](https://jobs.lever.co/momsmeals)
4. [momsmeals.com/about](https://www.momsmeals.com/about/)
5. [momsmeals.com fact sheet (PDF)](https://www.momsmeals.com/Content/cms/documents/Newsroom_Fact_Sheets/2025%20MM_Fact_Sheet_v1.pdf)

## Other roles at Mom's Meals

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