---
title: 'Bilingual Customer Success Specialist at Tali AI'
canonical: 'https://feeny.ai/job/bilingual-customer-success-specialist-tali-ai-toronto-gyrtk8x5avzg'
type: 'job'
last_seen: '2026-09-10'
---

# Bilingual Customer Success Specialist at Tali AI

- **Company:** Tali AI
- **Location:** Toronto, Canada
- **Compensation:** $60k–$75k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/tali-ai/e0c17f3a-88ae-4eb8-85f5-a2ccaffbaf1b

## Job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

As Bilingual Customer Success Specialist, you aren't just solving problems, you are the architect of the customer’s first 90 days. You will be responsible for turning new sign-ups into power users by confidently communicating our value proposition and ensuring every touchpoint is seamless, empathetic, and high-impact.

Our team would love to hear from you if you have deep experience in customer workflows, user onboarding, knowledge base development, and of course, owning the resolution of customer needs and ensuring they have a great experience.

Please note: we are only considering candidates who are bilingual in English and French for this role.

You might be a good fit if ....

- You take the lead on problem solving for customers - you love helping users figure out how to use technology effectively.
- You easily put yourself in the user’s shoes to help them understand how to fit our technology into their work day
- Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile
- You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment
- You're able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible, and ensuring you've got a clean queue
- You have excellent verbal and written communication skills in English and French.
- You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam
- Bonus Point: You’re at ease with data and analytics
- Bonus Point: You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time
- Bonus Point: Knowledge of the healthcare industry, EHR/EMRs, and AI assistants

## What you'll do

- Own the onboarding journey for new users, ensuring they reach first-value as quickly as possible.
- Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience.
- Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time.
- Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns.
- Provide insights from customer interactions to contribute to the improvement of products and services.

Here's what to expect from our recruitment process

- Selected candidates will be contacted for an initial 30-minute interview
- Take Home Assessment (2 hours)
- Hiring Team Panel Interview (60 min)
- Interview with a Co-Founder/Executive Leader (30 min)
- Decision Stage

More About Tali AI

## Perks and Benefits

All full-time employees enjoy: Remote and hybrid work options & flexible work hours Comprehensive health and wellness coverage from day one Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends $2000 annually in "Knowledge Dollars" to learn, grow, and level up Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

## Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025 🔗 Tali is part of the renowned Digital Supercluster Project 🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

## About Tali AI

## Company Overview
- **One-liner**: Tali AI builds an enterprise-grade, voice-enabled AI clinical workflow platform — including an ambient AI scribe, medical dictation, and clinical decision support — that automates documentation so clinicians can focus on patients instead of keyboards.
- **Entity Type**: Private (Seed stage; two seed rounds completed)
- **Headquarters**: Toronto, Canada (with presence in the United States)
- **Founded**: 2020
- **Founders**: Mahshid Yassaei (CEO) and Hesam Dadafarin (CTPO)

## Core Business
- **Primary industry**: Healthcare technology / AI-powered clinical documentation (ambient AI scribe, medical dictation, billing, and clinical decision support)
- **Target customers**: B2B — healthcare providers, clinics, and health systems across Canada and the U.S., spanning dozens of specialties
- **Mission or purpose statement**: "Empower the healthcare system and have fun while doing it" — solving complex problems and working toward eradicating barriers faced by the healthcare system, with a focus on reducing administrative burden and building for interoperability, scalability, and long-term impact.

## Products & Services
- **Ambient AI Scribe**: Listens to patient visits and turns them into complete, structured clinical notes in minutes across 100+ languages. Clinicians save more than 3 hours per week and reduce documentation time by up to 69.5%.
- **Medical Dictation**: Voice-enabled dictation that uses NLP/ML to understand and respond to spoken commands, supporting English, French, Farsi, and Spanish (with more languages planned).
- **Medical Search / Clinical Decision Support**: Provides sourced, evidence-based guidance from Open FDA and Merck Manuals directly inside the encounter — designed to inform a clinician's judgment, not replace it.
- **Billing Agent**: Automatically fills government and insurance forms from the encounter and structured note, with live previews during the visit; cuts form-related time by up to 50% and includes monthly reconciliation summaries for rejected claims.
- **Referral & Follow-up Management**: Surfaces referrals, labs, and other follow-ups directly from the encounter and generates referral or consult letters from approved tasks.
- **EMR Integration**: Deep integration with Canadian EMRs including PS Suite, CHR, Med Access, and Medesync, with patient-aware workflows that reduce manual entry.
- **Admin Controls & Governance**: Centralized tools for user management, analytics, and compliance, giving clinic leaders visibility into adoption and ROI.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — two seed rounds: Seed round (2022-04-13) led by WELL Ventures; Seed round (2023-11-08) led by TMV and Esplanade Ventures (5 investors total)
- **Notable Investors/Partners**: TMV, Esplanade Ventures, WELL Ventures
- **Growth Signals**:
  - 15M+ patient visits documented on the platform and 70+ years of clinician time saved in under three years
  - Multiple commercial product lines already live
  - Headcount of 37 (+1.9% YoY), with active job postings up +40% monthly, +250% quarterly, and +133.3% yearly
  - Thousands of clinicians across Canada and the U.S. using the platform across dozens of specialties
  - Workforce distributed across Canada, Pakistan, Russia, and the United States

## Competitive Advantages
- **Deep EMR integration**: Built for the fragmented North American health-record landscape with deep, patient-aware integrations into major Canadian EMRs (PS Suite, CHR, Med Access, Medesync) — a significant barrier to entry.
- **Full-stack clinical workflow platform**: Not just a scribe — Tali combines ambient documentation, billing automation, referral management, and evidence-based medical search in one platform, creating a broader "clinical operating system."
- **Trust and accuracy focus**: Operates in a domain where "breaking clinician trust is not recoverable," with rigorous evaluation pipelines, guardrails, and production-grade reliability standards for clinical data handling.
- **Multilingual and specialty breadth**: Supports 100+ languages for notes and multiple spoken languages for dictation, with adoption across dozens of specialties.
- **Measurable ROI**: Demonstrated outcomes — 3+ hours saved per clinician weekly, up to 69.5% reduction in documentation time, and up to 50% less time on forms.

## Strategic Focus
- **Build the "clinical operating system"**: Expanding beyond the ambient scribe into a unified platform including billing agents, scheduling, clinical decision support, and additional AI agents.
- **U.S. market expansion**: While deeply integrated with Canadian EMRs, the company is actively targeting U.S. healthcare providers with an enterprise-grade platform.
- **AI capability depth**: Investing heavily in applied AI — evaluation pipelines, agentic systems, model routing, fine-tuning, and production-grade ML infrastructure (GCP, Cloud Run, Vertex AI, Claude, and other frontier LLM/ASR providers).
- **Scaling the team**: Aggressive hiring across engineering, product, operations, and go-to-market roles (7 active postings with strong growth trends).

## Why Work Here
- **Culture & ratings**: Employer rating of 4.8/5.0 (8 reviews) with strong culture (4.8), work-life balance (4.6), compensation (4.6), and career growth (4.4) scores.
- **Work model**: Hybrid — based in Toronto with flexible work hours.
- **Benefits**:
  - Comprehensive health and wellness coverage from day one, including unmetered wellness days
  - Competitive PTO including winter shutdown (Dec 25 – Jan 1), birthdays, Taliversaries, and "extra long" long weekends
  - $2,000 annually in "Knowledge Dollars" for learning and growth
  - Quarterly socials and company outings
- **Engineering culture**: Engineers own AI systems end-to-end — from models and prompts to retrieval, evals, and production debugging. Fast-moving environment with a strong emphasis on data-centric AI, rigorous evaluation, and shipping safely in a high-trust domain.
- **Team composition**: Small (37 employees) with a technical-heavy team (11 in technical roles), plus product, design, sales, and medical expertise; senior and specialist talent from companies like Evenset, Smart Nora, and Digikara.

## Sources
1. [LinkedIn — Tali AI](https://linkedin.com/company/tali-ai)
2. [Tali AI — About Us](https://tali.ai/us/about-us)
3. [Tali AI — Features](https://tali.ai/us/features)
4. [Tali AI — Careers (Lever)](https://jobs.lever.co/tali-ai)
5. [Tali AI — Senior/Staff Applied AI Engineer Job Posting](https://jobs.lever.co/tali-ai/af220e78-9a27-4c94-b2ef-833c182da304)

## Other roles at Tali AI

- [Staff Engineer](https://feeny.ai/job/staff-engineer-tali-ai-toronto-pqxh02raqd5m) — Toronto, Canada
- [Account Manager](https://feeny.ai/job/account-manager-tali-ai-toronto-27y7r9ypk5gp) — Toronto, Canada
- [Senior/Staff Applied AI Engineer](https://feeny.ai/job/senior-staff-applied-ai-engineer-tali-ai-toronto-pkvmmew0hy6y) — Toronto, Canada
- [Growth Marketer](https://feeny.ai/job/growth-marketer-tali-ai-toronto-dcxnrz6hda4r) — Toronto, Canada
- [Engineering Manager](https://feeny.ai/job/engineering-manager-tali-ai-toronto-t9j6q2xd3afa) — Toronto, Canada