---
title: 'Bilingual, English and Spanish Member Loyalty Representative (R14248) at Oportun'
canonical: 'https://feeny.ai/job/bilingual-english-and-spanish-member-loyalty-representative-r14248-oportun-q6xqwbtf51jg'
type: 'job'
last_seen: '2026-09-14'
---

# Bilingual, English and Spanish Member Loyalty Representative (R14248) at Oportun

- **Company:** Oportun
- **Location:** Austin, TX
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/oportun/jobs/4732564005

## Job description

## ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

## POSITION OVERVIEW

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Fulltime. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

## WHAT YOU’LL DO

- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications;
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

## WHO YOU ARE / WHAT YOU BRING

- Must be bilingual (English/Spanish).
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE

- EAP, Life and Disability insurance
- Accident coverage
- 8 paid hours (VTO) to participate in volunteer activities each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel Assistance
- Paid Training
- Competitive pay, plus sales incentives $$$
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact your community

The base hourly rate for this part-time position is $17.00 - $18.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

## About Oportun

## Company Overview
- **One-liner**: Oportun is a mission-driven financial services company that uses AI to provide affordable credit and automated savings tools for people underserved by mainstream financial institutions.
- **Entity Type**: Public (Nasdaq: OPRT)
- **Headquarters**: Silicon Valley, California, USA
- **Founded**: 2006 (operations began in 2005)
- **Founders**: Not publicly available (founded by a team)

## Core Business
- **Primary industry**: Financial Services (Consumer Lending, Fintech)
- **Target customers**: B2C – primarily Americans who are not well served by traditional banks (often with limited or no credit history)
- **Mission**: To help people across the United States create a brighter financial future by building financial resiliency through access to responsible and affordable credit and effortless savings.

## Products & Services
- **Unsecured Personal Loans**: Fixed-rate, fully amortizing installment loans ranging from $300 to $10,000, with terms of 12 to 54 months. Originated in 41 states (2 via direct licenses, 39 via a partnership with Pathward).
- **Secured Personal Loans**: Collateralized loans (vehicle-backed) offered in 8 states, with potential expansion to 33 additional states via the Pathward partnership.
- **Set & Save**: An AI-powered automated savings app that analyzes a member’s cash flow to determine how much they can save daily without disrupting expenses. Ranked #1 Savings App of 2025 by Bankrate.
- **Oportun Mobile App**: A central hub for all products—borrowing, saving, and budgeting.
- **Lending as a Service (LaaS)**: A lead generation program through partnerships (e.g., DolEx, Barri Financial/Western Union) to reach new members via 465 retail locations.

## Market Standing
- **Market Cap / Valuation**: Publicly traded company (as of latest filing) — market cap fluctuates; refer to Nasdaq for real-time data.
- **Key Metric (Revenue)**: Public company; annual revenue reported in SEC 10-K filings (most recent: FY 2025).
- **Key Metric (Funding)**: N/A (public; no recent funding rounds).
- **Notable Investors/Partners**: 
  - Pathward (banking partner for national lending expansion)
  - Certified as a Community Development Financial Institution (CDFI) by the U.S. Department of the Treasury
- **Growth Signals**:
  - Over $22.2 billion in responsible credit extended since inception.
  - Helped 1.3 million people establish a credit history for the first time.
  - Helped members set aside over $12.5 billion in savings via the Set & Save product.
  - Six consecutive GAAP profitable quarters as of Q1 2026.
  - 6.8x debt-to-equity leverage (reduced from 7.6x year-over-year).
  - Named a San Francisco Bay Area Top Workplace for 2026 by Axios.

## Competitive Advantages
- **AI-Powered Underwriting**: Uses billions of proprietary data points and machine learning to score 100% of applicants, including those without FICO scores—enabling responsible lending to an underserved population.
- **Proprietary Savings Engine**: The Set & Save algorithm has completed 1.1 billion algorithmic transfers over 10+ years, giving it a long-track-record AI advantage that is difficult to replicate.
- **CDFI Certification**: Affords credibility and access to unique community development capital.
- **Strong Member Satisfaction**: Net Promoter Score (NPS) of 77 for personal loans.
- **National Reach via Partnership**: The Pathward partnership allows Oportun to operate nationwide without needing a state-by-state bank charter.

## Strategic Focus
- **Improve Credit Outcomes**: Targeting an annualized net charge-off rate between 9% and 11%.
- **Fortify Business Economics**: Increasing loan portfolio yield while maintaining tight expense controls.
- **Responsible Growth**: Expanding the secured loan portfolio and cross-selling Set & Save to existing members.
- **Scaling LaaS (Lending as a Service)**: Adding new partnership channels to reach more members cost-effectively.
- **Continued AI Investment**: Deepening machine learning for marketing, underwriting, fraud detection, and servicing.

## Why Work Here
- **Mission-Driven Work**: The company explicitly focuses on financial inclusion for hardworking Americans who are overlooked by traditional banks. Employees cite a sense of purpose.
- **Remote-First Culture**: Oportun is described as a remote-first global team, with centers in the U.S. (California), India (Chennai), and Mexico (León).
- **Comprehensive Benefits**:
  - Medical, dental, vision, and FSA coverage.
  - Competitive compensation, bonuses, and incentive programs.
  - Paid time off for volunteering and charitable giving.
- **DEI & Belonging**: Active employee-led resource groups, company-wide events to support diversity, equity, inclusion, and belonging (DEIB).
- **Giving Back**: 1% of annual net profits donated to community partners like United Way, American Red Cross, and DIY Girls. Also runs an employee hardship assistance fund with corporate matching.
- **Team Building**: Virtual coffee chats, holiday parties, and wellness events on their internal platform (Oportun Connect).
- **Growth Trajectory**: Public company with six consecutive profitable quarters and aggressive expansion plans, offering stability and career growth.

## Sources
1. [Oportun.com - Careers](https://oportun.com/careers/)
2. [Oportun.com - About](https://oportun.com/about/)
3. [Oportun.com - Homepage](https://oportun.com/)
4. [Oportun Investor Relations - 10-K (Feb 2026)](https://investor.oportun.com/sec-filings/all-sec-filings/content/0001538716-26-000015/0001538716-26-000015.pdf)
5. [Oportun Investor Relations - Corporate Overview](https://investor.oportun.com/)

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