---
title: 'Bilingual Fraud Officer at EQ Bank | Canada''s Challenger Bank'
canonical: 'https://feeny.ai/job/bilingual-fraud-officer-eq-bank-canada-s-challenger-bank-toronto-z3tddp3wdta1'
type: 'job'
last_seen: '2026-11-03'
---

# Bilingual Fraud Officer at EQ Bank | Canada's Challenger Bank

- **Company:** EQ Bank | Canada's Challenger Bank
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.lever.co/eqbank/9874fca1-bf6f-47ad-a84e-1af46e367c9e

## Job description

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

Purpose of Job

The Fraud Officer conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

L’agent ou l’agente, lutte contre la fraude, mène des enquêtes pour cerner et évaluer les activités qui présentent un risque de fraude, prendre des décisions à leur égard et les signaler. Le ou la titulaire veille à ce que les menaces et les enquêtes soient évaluées, documentées, gérées et transmises à un niveau supérieur en suivant des procédures d’exploitation normalisées.

The Work / Le Travail :

- Provides input and develops recommendations for process and customer service improvements.
- Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
- Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
- Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Analyzes data and information to provide insights and recommendations.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
- Fournir des commentaires et formuler des recommandations pour améliorer les processus et le service à la clientèle.
- Se tenir au courant des tendances en matière de risques de crimes financiers, des réglementations pertinentes et des normes de conformité.
- Surveiller et analyser diverses informations fournies manuellement ou par des systèmes de détection, des outils, des rapports pour évaluer et déterminer les mesures requises.
- Appuyer la collecte de preuves et d’informations pour différents usages comme les rapports et déclarations d’incidents, la prévention des pertes, les litiges et les poursuites pénales, les informations et statistiques de gestion et les améliorations de processus.
- Documenter les mesures et les renseignements trouvés tout au long de l’enquête afin d’élaborer et de tenir à jour les dossiers.
- Acquérir et maintenir une compréhension des processus, des cadres et des techniques de gestion de la criminalité financière.
- Recueillir et formater les données dans des rapports périodiques et ponctuels et des tableaux de bord.
- Analyser des données et de l’information pour fournir des idées et des recommandations.
- Exécuter les tâches courantes comme les demandes de service, les transactions, les demandes de renseignements, etc., dans le cadre des ententes sur les niveaux de service pertinentes.
- Fournir des avis, des renseignements et des instructions aux parties prenantes internes et externes relativement aux incidents, au besoin.
- Accomplir des tâches complexes et diverses dans le respect des règles et des limites établies, ce qui peut inclure le traitement des transmissions à un niveau supérieur de la part d’autres employés.
- Des tâches ou des responsabilités plus vastes peuvent être attribuées au besoin.

Let's talk about You ! / Parlons de vous!

- Bilingual in French and English
- 2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
- 2+ years’ customer service experience within the Financial Industry
- Advanced Microsoft Office (Word, Excel, etc.) skills.
- Knowledge of fraud monitoring tools and techniques.
- Knowledge of internet, emerging online payment methods and vulnerabilities
- Working SQL knowledge
- Process and detail oriented
- Excellent time management skills
- Excellent communication and interpersonal skills.
- Flexibility required with business hours/days
- Études postsecondaires
- Au moins deux ans d’expérience dans le domaine de la lutte contre la fraude ou de la gestion des risques dans le secteur financier et au moins deux ans d’expérience en service à la clientèle dans le secteur financier.
- Maîtrise avancée de Microsoft Office (Word, Excel, etc.).
- Connaissance des outils et des techniques de surveillance de la fraude.
- Connaissance d’Internet, des méthodes de paiement en ligne et des vulnérabilités émergentes.
- Connaissance pratique de SQL.
- Souci du détail et des processus.
- Excellente gestion du temps.
- Excellentes aptitudes à la communication et aux relations interpersonnelles.
- Flexibilité requise en ce qui concerne les heures et les jours de travail.

#LI-Hybrid

## What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺  Medical, dental, vision, life, and disability benefits 📝  Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days 🖥  Virtual events to connect with your fellow colleagues 🎓  Professional development and comprehensive Career Development program 💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally. We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond. As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

## About EQ Bank | Canada's Challenger Bank

## Company Overview
- **One-liner**: A Canadian challenger bank providing digital-first personal and commercial banking, lending, and asset management through its EQ Bank platform and parent company EQB Inc.
- **Entity Type**: Public (TSX: EQB)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 1970
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Banking, Financial Services, Digital Banking, Asset Management
- **Target customers**: B2C (Canadian consumers), B2B (small businesses, credit unions, commercial real estate borrowers)
- **Mission / purpose**: “Drive change in Canadian banking to enrich people’s lives” — challenging the status quo to bring more competition and better value to Canadians.

## Products & Services
- **EQ Bank**: Canada’s first all-digital, cloud-based bank offering high-interest savings, registered accounts, GICs, and everyday banking (SaaS-like digital platform)
- **Business Banking**: Recently launched all-digital banking platform for small businesses, offering greater value and a differentiated experience
- **Commercial Banking**: Lending focused on insured multi-unit residential securitization, serving builders and renovators of rental apartment supply
- **Insurance (Equitable Trust/Concentra)**: Home and auto insurance, estate and trust services
- **Asset Management (ACM Advisors)**: Alternative asset management for institutional investors
- **Credit Union Solutions**: Services for nearly 200 Canadian credit unions, serving approximately six million members

## Market Standing
- **Valuation / Market Cap**: Not directly disclosed in provided sources; combined assets under management and administration are $151 billion (company overview) – $138 billion (annual report). Market cap is not publicly available in the provided data.
- **Key Metric**: Annual revenue of $270 million (LinkedIn estimate); public company with SEC/TSX filings.
- **Notable Investors / Partners**: Exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program (18+ million members). Recognized as one of Forbes’ World’s Best Banks (2021‑2025) and named top bank in Canada and North America by The Banker (Financial Times, 2025).
- **Growth Signals**: 607,000 EQ Bank customers at end of Q4 2025 (18% YoY increase); directly serves over 779,000 customers; employee count grew to ~1,950 (from ~1,360 on LinkedIn, indicating significant hiring); moved into new national headquarters at EQ Bank Tower in Toronto (May 2025).

## Competitive Advantages
- **First-mover digital advantage**: Canada’s first all-digital bank, built on a proprietary cloud platform that enables rapid product development and fintech collaborations.
- **Challenger brand identity**: Distinct positioning as a “Challenger Bank™” that actively disrupts the big-five bank oligopoly, attracting customers seeking better value.
- **Massive embedded reach**: Exclusive partnership with PC Optimum (18M+ members) gives EQ Bank deep integration into daily Canadian spending.
- **Strong regulatory standing**: Operating as a Schedule I bank (7th largest by assets) with OSFI regulation, providing trust and stability.

## Strategic Focus
- **Open banking leadership**: Advocating for and integrating open banking to give customers control over their financial data and enable better choices.
- **Digital expansion**: Scaling the EQ Bank platform (record customer growth) and recently launching Business Banking to capture small business market.
- **Innovation & efficiency**: Leveraging cloud-native platform to drive best-in-class cost efficiencies and rapidly innovate new products.
- **Talent growth**: Investing in leadership development programs and building a pipeline of future leaders to sustain growth.

## Why Work Here
- **Culture**: Recognized on LinkedIn Top Companies list for workplace growth and career progression (2024) and Canada’s Best Workplaces™ (2023). Emphasizes authenticity, inclusion, and a “Challenger” mindset.
- **Work model**: Hybrid work model with flexible hours, generous vacation, and a “work from away” program.
- **Compensation & benefits**: Comprehensive medical, dental, vision, fertility, and mental health support; company equity via stock matching; retirement savings plan with matching; 12 weeks top-up pay for parental leave.
- **Growth & learning**: Annual learning budget; allowances for home office and wellness; structured internship, co-op, and Leadership Development Program (LDP) offering real responsibility, mentorship, and cross-functional rotations.
- **Wellness**: Employee assistance program, sick days, life and disability insurance.
- **Perks**: New national headquarters at EQ Bank Tower in downtown Toronto.

## Sources
1. [eqbank.ca - Company Overview](https://www.eqbank.ca/about-us/about/company-overview)
2. [eqbank.ca - Careers](https://www.eqbank.ca/about-us/about/careers)
3. [jobs.lever.co/eqbank - Job listings](https://jobs.lever.co/eqbank)
4. [linkedin.com/company/-eqbank - LinkedIn company page](https://linkedin.com/company/-eqbank)
5. [filecache.investorroom.com - EQB 2025 Annual Report](https://filecache.investorroom.com/mr5ircnw_eqbank2/1591/EQB-2025_Annual_Report_Final.pdf)

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