---
title: 'Bilingual Member Support Expert - Canada 🇨🇦 at Alan'
canonical: 'https://feeny.ai/job/bilingual-member-support-expert-canada-alan-toronto-9xk02bamand5'
type: 'job'
last_seen: '2026-10-27'
---

# Bilingual Member Support Expert - Canada 🇨🇦 at Alan

- **Company:** [Alan](https://feeny.ai/companies/alan)
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/alan/01603da9-2a09-4640-8d88-6efb72c14f72

## Job description

This role is also advertised in French [here](https://jobs.ashbyhq.com/alan/dded5cd4-6c56-4956-bccc-6cf66f55a54f). Both postings refer to the same position. _____________________________________________________________

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a [unique culture](https://alan.com/en/careers). We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission Your mission will be to provide timely, transparent, and empowering support to Alan members. You will:

- Develop expertise in healthcare systems and Alan’s products.
- Help members and business customers get the most value from their coverage.
- Share insights to improve our products and services.
- Support new company onboardings.
- Collaborate across teams on strategic initiatives.

👷 Improving Alan Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience. You will:

- Collaborate with Product, Operations, Sales, and Insurance.
- Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
- Work with a high degree of autonomy within a small team.
- Help shape onboarding, proactive support, and cross-functional improvements.
- Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️ We are looking for someone with 3+ years of relevant experience who:

- Has a genuine passion for member support and problem-solving.
- Has excellent communication and organizational skills.
- Can simplify complex topics.
- Is fluent in written and spoken English and French. This is a mandatory requirement.
- Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
- Demonstrates empathy, initiative, adaptability, and sound judgment.
- Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
- Brings a constructive, growth-oriented mindset.
- Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset. Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here. The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the [A2-B1 range](https://alan.com/en/careers/a/salary-equity).

🙌 [Perks & Benefits](https://alan.com/about/life-at-alan/a/perks) We offer:

- Competitive salary and equity.
- Six weeks of vacation and flexible working hours.
- Comprehensive health insurance, 100% covered by Alan for you and your family.
- Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
- High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
- Fully reimbursed TTC monthly pass.
- 4% employer matching through our Group RRSP program.
- Learning and development opportunities.
- Extended parental leave.

⚙️ Important note: we hire people, not roles. You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you. We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment. Learn more about [About Alan](https://alan.com/about), [Careers](https://alan.com/careers), our [Medium](https://medium.com/alan), [blog](https://blog.alan.com/), and [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm).

## About Alan

## Company Overview
- **One-liner**: Alan is an integrated digital health partner that combines health insurance, virtual care, and prevention into a single platform.
- **Entity Type**: Private (Series F, raised €140M in 2024)
- **Headquarters**: Paris, France (117 Quai de Valmy, 75010)
- **Founded**: 2016
- **Founders**: Jean-Charles Samuelian-Werve and Charles Gorintin

## Core Business
- Primary industry: Healthcare IT / Health Insurance / Digital Health
- Target customers: B2B (companies of all sizes), B2C (retirees, self-employed), and government entities (ministries, local collectivities)
- Mission or purpose statement: "Empower everyone to live a longer, healthier life" and "make prevention the new norm of care"

## Products & Services
- **Alan Health Insurance**: Full-stack digital health insurance with instant reimbursements, smart risk management, and transparent pricing. Covers individuals and groups.
- **Alan Clinic**: Virtual clinic offering AI-powered medical assistant (95%+ good/excellent feedback from doctors), 24/7 clinician chats and video consults, and personalised prevention journeys for mental health, back pain, sleep, nutrition, etc.
- **Prevention & Wellness Platform**: Team and individual challenges, curated wellness store (e.g., integrated optics), and proactive health programmes that drive 30%+ weekly active user engagement.
- **AI Medical Assistant**: Proprietary AI built for faster, fairer healthcare — provides instant answers and powers smart claims processing (50% of reimbursements in under 5 minutes, 90% in under a day).

## Market Standing
- **Valuation**: €4 billion (as of Series F in 2024)
- **Key Metric**: Over €800 million in annualised revenue, serving 1.1 million+ members across France, Belgium, Spain, and Canada
- **Notable Investors/Partners**: Not disclosed in available sources (Series F led by unspecified investors; recognised as part of La French Tech’s Next40 since inception)
- **Growth Signals**: 800+ employees (up from <10 in 2016); expanded to 4 countries; 95% of SMB clients spend less than 2 hours per year managing coverage; 4.9/5 App Store rating

## Competitive Advantages
- **Integrated model**: The only health partner that combines insurance, virtual care, and prevention in one seamless experience — reducing fragmentation.
- **Proprietary AI**: Built specifically for healthcare, achieving doctor-validated accuracy and enabling instant claims and medical chats.
- **Culture of transparency**: Public salary and equity grids, open access to compensation data for all employees, radical transparency in decision-making.
- **Prevention-first approach**: Proactive health journeys and challenges drive member engagement and long-term outcomes.

## Strategic Focus
- Deepen AI integration across care and insurance to improve speed, fairness, and personalisation.
- Expand into new geographies and customer segments (currently France, Belgium, Spain, Canada; targeting more).
- Scale prevention programmes to shift healthcare from reactive to proactive.
- Continue building a "healthy business" culture with distributed ownership, flexibility, and merit-based progression.

## Why Work Here
- **Culture**: "Radically transparent", member-led, kind methodic optimists — with distributed ownership and accountability. Emphasis on mission and excellence.
- **Remote/Hybrid Policy**: Flexible remote within employment country; offices in Paris, Madrid, Barcelona, Ghent, Brussels, plus coworking hubs across France, Belgium, and Spain. Tailored to role and team needs.
- **Compensation**: Above-market base salary (public grids, no negotiation), equity grants for all Alaners (hiring, refresher, promotion), annual salary reviews and boosters.
- **Diversity & Inclusion**: 48% women (21% in tech/engineering), 94/100 equality index (France), accessible workplaces, zero-tolerance for discrimination.
- **Perks**: Full Alan health coverage for employees, flexible working, transparent career paths, and a strong sense of belonging in a mission-driven environment.

## Sources
1. [alan.com](https://alan.com/en)
2. [alan.com/careers](https://alan.com/en/careers)
3. [alan.com/everyday-life](https://alan.com/en/careers/a/everyday-life)
4. [alan.com/compensation](https://alan.com/en/careers/a/salary-equity)
5. [jobs.ashbyhq.com/alan](https://jobs.ashbyhq.com/alan)

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