---
title: 'Bilingual Member Support Specialist (Spanish) at SmithRx'
canonical: 'https://feeny.ai/job/bilingual-member-support-specialist-spanish-smithrx-lehi-szyk9bfcpwm0'
type: 'job'
last_seen: '2026-10-18'
---

# Bilingual Member Support Specialist (Spanish) at SmithRx

- **Company:** SmithRx
- **Location:** Lehi, UT
- **Compensation:** $22/hr
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/smithrx/jobs/8846148002

## Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

- Do the right thing. Especially when it’s hard.
- Embrace the challenge.
- Build bridges and lift up your colleagues.

Job Summary:

Helping people is at the center of what we do at SmithRx. We are looking for a skilled candidate who can assist our members within our Member Support Team as a Bilingual Specialist. The ideal candidate writes and speaks Spanish fluently and professionally. They will also have an extensive background in customer service as a contact center representative and delivering world-class experiences. As a Bilingual Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

What you will do:

- Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience in both English and Spanish.
- Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
- Educate members about their pharmacy benefits.
- Deliver a one-call resolution to our members by resolving inquires to full solution
- Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
- Work through complex triage pathways and identify the correct pathway to resolve customer issues.

What you will bring to SmithRx:

- Must be located locally as the role is a hybrid of onsite and remote
- Requires 100% attendance during training period
- HS Diploma, GED or equivalent
- 2+ years solid experience working within call center(s) in a bilingual (Spanish & English) role required
- Prior experience resolving complex issues within a call center environment is required
- Proficiency in Mac, and Google Suite required
- Active listening, conversational speaking skills, with a high degree of empathy
- Adept multitasking skills
- Excellent verbal and written communication skills
- Passion for helping people
- Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred

What SmithRx offers You:

- Competitive pay: $21.50 per hour
- Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.
- Fully paid Life insurance and Disability benefits
- 3 weeks PTO
- 401(k) Retirement Savings Program
- Flexible Spending Benefits
- Generous Paid Parental Leave benefits
- Professional development, training and career growth opportunities
- Well-stocked kitchen
- Monday through Friday schedule with performance-based work from home model
- Weekends and holidays are on a rotational basis

Lehi, UT Pay Range $21.50—$21.50 USD

## Compensation & Benefits

- Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
- Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits [here](https://benefitsguides.thinkccig.com/smithrx/2026candidates/).

## About SmithRx

## Company Overview
- **One-liner**: SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) for self-insured employers, using modern technology to lower drug costs and improve member outcomes.
- **Entity Type**: Private (Series A and Seed funding; most recent Series A in 2021)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Jake Frenz

## Core Business
- **Primary industry**: Pharmacy Benefit Management (PBM) – healthcare technology and services
- **Target customers**: Self-insured employers (B2B/Enterprise), also serves brokers and plan sponsors
- **Mission**: To reduce the cost and complexity of pharmacy benefits for America’s employers and patients, bringing transparency and fairness to a system built on opacity [smithrx.com](https://smithrx.com/our-story)

## Products & Services
- **SmithRx PBM Platform**: A fully transparent, pass-through pharmacy benefits administration service. Routes every claim to the lowest-cost drug, pharmacy, and price, while providing white-glove member support. Includes clinical formulary optimization, cost-saving programs, and real-time data analytics. (SaaS + Service)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$104.7M** across six rounds (Seed in 2017, Series A in 2018/2019/2021) [linkedin.com](https://www.linkedin.com/company/smithrx)
- **Notable Investors/Partners**: Founders Fund (led Series A in 2018); other undisclosed investors. Partners include best-of-breed healthcare solutions [smithrx.com](https://smithrx.com/our-story)
- **Growth Signals**: 
  - 422 employees as of mid-2026, with monthly headcount growth of +3.7% [linkedin.com](https://www.linkedin.com/company/smithrx)
  - 84 active job postings; quarterly job postings up 180% [linkedin.com](https://www.linkedin.com/company/smithrx)
  - Claims clients consistently save **20% or more** on total drug costs compared to legacy PBMs [smithrx.com](https://smithrx.com/)
  - Named to “Best Places to Work” (per LinkedIn snippet)

## Competitive Advantages
- **Radical transparency**: SmithRx operates with a pass-through model – all rebates and discounts are passed to the client, eliminating conflicts of interest that plague incumbent PBMs.
- **Independent ownership**: Not owned by an insurance company or pharmacy chain, so incentives are 100% aligned with employers and patients.
- **Modern technology**: Proprietary platform that continuously optimizes drug selection based on efficacy, safety, and total cost.
- **High net promoter scores**: Based on 2025 client survey results.

## Strategic Focus
- Continue disrupting the legacy PBM oligopoly by proving that a transparent, technology-driven model delivers superior savings and member experience.
- Expand client base among self-insured employers and grow partnerships with brokers and consultants.
- Scale engineering and data capabilities to further automate drug pricing and clinical decision support.

## Why Work Here
- **Culture**: Guided by values of Courage, Integrity, and Together – a team that “runs toward complex problems” with high autonomy and grit [smithrx.com](https://smithrx.com/careers)
- **Remote/Hybrid**: Remote work options for Engineering, Marketing, and G&A roles; in-office hubs in San Francisco, Lehi (UT), and Plano (TX) [smithrx.com](https://smithrx.com/careers)
- **Benefits**: Comprehensive medical, dental, vision with low employee costs; gym memberships; Employee Assistance Program; pet pharmacy benefits; generous PTO; 12 company holidays including an annual “Anvil Day” [smithrx.com](https://smithrx.com/careers)
- **Career Growth**: Training and development support at every stage; named to “Best Places to Work”
- **Employee Rating**: 3.6/5 on LinkedIn (82 reviews) with highest marks for culture (3.8) [linkedin.com](https://www.linkedin.com/company/smithrx)

## Sources
1. [smithrx.com](https://smithrx.com/) – company homepage
2. [linkedin.com](https://www.linkedin.com/company/smithrx) – LinkedIn company profile
3. [smithrx.com](https://smithrx.com/our-story) – founder story and mission
4. [smithrx.com](https://smithrx.com/careers) – careers page
5. [greenhouse.io](http://job-boards.greenhouse.io/smithrx) – job listings and open roles

## Other roles at SmithRx

- [Clinical Review Pharmacist (6-month, full-time contract)](https://feeny.ai/job/clinical-review-pharmacist-6-month-full-time-contract-smithrx-remote-rxt6f2vj8g93)
- [Staff Systems Engineer](https://feeny.ai/job/staff-systems-engineer-smithrx-plano-xw6xtnzj56tr) — Plano, TX
- [Senior Clinical Review Operations Pharmacist](https://feeny.ai/job/senior-clinical-review-operations-pharmacist-smithrx-remote-4enrrt3gw317)
- [Outbound Growth Specialist](https://feeny.ai/job/outbound-growth-specialist-smithrx-remote-fbqmdjfv0avz)
- [Pharmacy Network Contracting Manager](https://feeny.ai/job/pharmacy-network-contracting-manager-smithrx-remote-cjqm5zy2m9be)
- [Bilingual Patient Access Specialist (Inbound)](https://feeny.ai/job/bilingual-patient-access-specialist-inbound-smithrx-lehi-5nady34rsp3f) — Lehi, UT
- [Vice President, Pricing and Forecasting](https://feeny.ai/job/vice-president-pricing-and-forecasting-smithrx-remote-gcsaqkpet2ze)
- [Patient Access Specialist (Seasonal Contract-to-Hire)](https://feeny.ai/job/patient-access-specialist-seasonal-contract-to-hire-smithrx-plano-hfbkqgw9tqct) — Plano, TX
- [Plan Operations Pharmacist](https://feeny.ai/job/plan-operations-pharmacist-smithrx-remote-baeqqrn4agz0)
- [Bilingual Patient Access Specialist (Inbound)](https://feeny.ai/job/bilingual-patient-access-specialist-inbound-smithrx-plano-78qbs0hxcsaz) — Plano, TX