---
title: 'Bilingual Patient Access Associate at Planned Parenthood Southeast, Inc.'
canonical: 'https://feeny.ai/job/bilingual-patient-access-associate-planned-parenthood-southeast-inc-atlanta-g0e4hzpm59hz'
type: 'job'
last_seen: '2026-09-09'
---

# Bilingual Patient Access Associate at Planned Parenthood Southeast, Inc.

- **Company:** Planned Parenthood Southeast, Inc.
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/ppse/4a9840b9-4987-4229-ac03-6eda192b3555

## Job description

JOB TITLE: Bi-Lingual Patient Access Associate (English and Spanish) REPORTS TO: Manager of Patient Access CLASSIFICATION: Non-Exempt SALARY: 22/hr

## SUMMARY

The Patient Access Associate creates a positive first impression with patients by providing professional, efficient, and caring service within the Patient Access Center. The Patient Access Associate answers patient questions, provides patient education and counseling, schedules appointments, provides pre-appointment instructions, takes messages for health centers, makes referrals, and screens patients for financial assistance.

## ESSENTIAL RESPONSIBILITIES

Patient Access and Scheduling

- Schedule appointments in English and Spanish as per protocol for all PPSE health services.
- Provide clients with pre-appointment instructions and refer them to the PPSE website to download appropriate forms.
- Ensure that appointments scheduled coincide with clinic and provider availability.
- Provide patients with education and counseling regarding services and options for care.
- Screen callers for eligibility to receive abortion services per state and federal laws and provide the state-required 24-hour notice (GA) and parental notice information for abortion appointments.
- Determine and discuss any special accommodations needed by the client, including but not limited to an interpreter and an accessible exam table for people with disabilities, etc.
- Assist the client in assessing the need for financial assistance and accessing financial assistance if the patient is eligible.
- Provide information within parameters for department policies and protocols as well as state and federal law.

Call Management

- Ensure sensitivity, professionalism, and quality on all customer calls.
- Manage a high volume of calls and accurately input patient data into the NextGen system.
- Appropriately screen and direct callers requiring immediate medical assistance.
- Maintain a sensitive demeanor with all callers; handle complaints calmly and professionally, and refer unresolved complaints to a supervisor or Health Center Manager, in addition to recording the complaint in the appropriate forms.
- Provide information about all services provided and offer referrals when appropriate.

Other Key Responsibilities:

- Exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with patients.
- Assist with the daily collection of required data and calculate statistics as requested.
- Complete documentation for medical records when providing any relevant clinical information.
- Assist with translating, scripting and patient-facing documents as needed
- Other duties as required

## QUALIFICATIONS

- High school diploma. College or other post-secondary education preferred.
- Preferred: 2+ years of healthcare and/or customer service experience

## Skills

- Excellent communication and telephone skills
- Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
- Must have knowledge of family planning services and/or reproductive health care.
- Outstanding customer service skills

Physical Demands

- Ability to sit and answer phone calls for extended periods

Languages Spoken

- English and Spanish required

## About Planned Parenthood Southeast, Inc.

## Company Overview
- **One-liner**: Planned Parenthood Southeast (PPSE) is a nonprofit healthcare provider and advocacy organization delivering reproductive health services, sex education, and policy advocacy across Georgia, Alabama, and Mississippi.
- **Entity Type**: Private, Nonprofit (501(c)(3))
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2010 (formed from the merger of affiliates founded in 1930 in Alabama and 1964 in Georgia)
- **Founders**: Not publicly available (evolved from legacy Planned Parenthood affiliates)

## Core Business
- **Primary industry**: Healthcare Services / Nonprofit Advocacy
- **Target customers**: B2C — individuals seeking reproductive healthcare, including contraception, STI testing/treatment, cancer screenings, abortion care, and sex education. Serves low-income, uninsured, and Spanish-speaking populations.
- **Mission**: To provide comprehensive reproductive and complementary healthcare services in settings that preserve the essential privacy and rights of each individual; to advocate for public policies guaranteeing these rights; to provide educational programs on human sexuality; and to participate in research supporting the advancement of reproductive health care [guidestar.org](https://www.guidestar.org/profile/58-6045874).

## Products & Services
All services are delivered through in-person health centers and telehealth:
- **In-Person Health Center Services**: Well-person exams, contraception (pills, IUDs, implants, injectables, emergency contraception), STI testing and treatment, pregnancy testing, cancer screenings (Pap smears, breast exams), abortion care, and vasectomies.
- **Telehealth Services (Family Planning)**: Direct-to-patient virtual visits for contraceptive counseling, birth control prescriptions, and follow-up care. In FY25, PPSE provided 1,512 direct-to-patient family planning telehealth visits and 973 abortion follow-up telehealth appointments [plannedparenthood.org](https://www.plannedparenthood.org/uploads/filer_public/36/ac/36ac7af7-9eac-403f-9878-4d84bbfaaa19/fy25_annual_report_final.pdf).
- **Sex Education & Outreach**: Comprehensive, medically accurate sex education programming delivered in-person and virtually. Reached 6,307 participants in FY25 through educational programming, outreach, and training.
- **Advocacy & Policy**: Lobbying, coalition building, and grassroots mobilization to defeat anti-abortion legislation and advance reproductive rights. In FY25, PPSE’s advocacy team helped defeat 16 anti-abortion bills across three states.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit). Total revenue for FY25: **$15.3 million** [plannedparenthood.org](https://www.plannedparenthood.org/uploads/filer_public/36/ac/36ac7af7-9eac-403f-9878-4d84bbfaaa19/fy25_annual_report_final.pdf).
- **Key Metric**: FY25 Net Surplus of $676,000; 100 days of cash on hand; $2 million in available financial assets.
- **Notable Investors/Partners**: Funding from Planned Parenthood Federation of America, grants, contributions ($10.8M in FY25), and patient service revenue ($3.9M). Key partnerships include Democratic Party of Georgia, Planned Parenthood of Florida, and CDC Foundation (talent sources) [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast).
- **Growth Signals**: 
  - Expanded telehealth services in FY25, increasing virtual care access across Alabama and Georgia.
  - Active job postings grew 50% month-over-month, 500% quarter-over-quarter, and 500% year-over-year, signaling rapid hiring [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast).
  - Headcount declined 16.4% YoY to 28 employees, but hiring is accelerating with 12 open positions.
  - Defeated 16 anti-abortion bills in 2025, demonstrating strong advocacy presence.

## Competitive Advantages
- **Trusted Brand & Network**: Operates under the nationally recognized Planned Parenthood brand with deep community roots across three states (7 health centers).
- **Integrated Care Model**: Combines in-person and telehealth services, reaching patients where they are geographically and digitally. Navigation teams assist with scheduling, insurance, and financial support.
- **Mission-Driven Workforce**: Attracts employees passionate about reproductive rights and health equity, resulting in high dedication despite modest compensation.
- **Political & Advocacy Muscle**: Active lobbying and grassroots engagement allow PPSE to proactively shape the regulatory environment, not just react to it.

## Strategic Focus
- **Telehealth Expansion**: Scaling direct-to-patient virtual visits to overcome geographic barriers, especially in restrictive states like Alabama and Georgia.
- **Patient Access & Navigation**: Investing in care coordination — helping patients understand insurance, access financial support, and reduce cost barriers.
- **Advocacy & Policy Protection**: Mobilizing to defend reproductive rights across Alabama, Georgia, and Mississippi, particularly in a challenging legislative climate.
- **Financial Sustainability**: Maintaining strong liquidity (100 days cash on hand) and a net surplus to ensure long-term mission stability.

## Why Work Here
- **Mission-Driven Culture**: Employees are motivated by the organization’s commitment to reproductive freedom and health equity. “We are a trusted health care provider, an informed educator, a passionate advocate, and a global partner” [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast).
- **Diverse Roles**: Opportunities range from direct patient care (Registered Nurses, Ultrasound Technicians, Lead Clinicians, Staff Physicians) to operations and advocacy (Finance & Systems Analyst, Director of Patient Access & Flow Optimization, IT Field Technician).
- **Bilingual Focus**: Many roles seek Spanish-speaking candidates, reflecting commitment to serving immigrant communities.
- **Active Hiring Surge**: 12 active job postings with 500% YoY growth in openings, indicating expansion and investment in new talent.
- **Work Environment**: Blend of health center (in-person) and remote-eligible roles; telehealth roles may offer flexibility.
- **Perks & Culture**: Comprehensive benefits typical of nonprofit healthcare organizations; emphasis on professional growth, patient-centered care, and coalition building. Notable perks mentioned for specific roles (Bilingual Patient Access Center Associate, Associate Medical Director) include health insurance, paid time off, and retirement plans (details vary by role).
- **Location**: Headquarters in Atlanta with health centers across Georgia, Alabama, and Mississippi.

## Sources
1. [guidestar.org](https://www.guidestar.org/profile/58-6045874)
2. [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast)
3. [plannedparenthood.org](https://www.plannedparenthood.org/uploads/filer_public/36/ac/36ac7af7-9eac-403f-9878-4d84bbfaaa19/fy25_annual_report_final.pdf)
4. [charitynavigator.org](https://www.charitynavigator.org/ein/586045874)
5. [jobs.lever.co](https://jobs.lever.co/ppse)

## Other roles at Planned Parenthood Southeast, Inc.

- [Registered Nurse](https://feeny.ai/job/registered-nurse-planned-parenthood-southeast-inc-atlanta-76gqk6p1tv06) — Atlanta, GA
- [Bilingual Health Center Associate](https://feeny.ai/job/bilingual-health-center-associate-planned-parenthood-southeast-inc-gwinnett-1q2h90z4z730) — Gwinnett/lawrenceville, GA
- [Facilities Maintenance Technician](https://feeny.ai/job/facilities-maintenance-technician-planned-parenthood-southeast-inc-atlanta-tyv7pd0qswb1) — Atlanta, GA
- [Patient Access Center Associate](https://feeny.ai/job/patient-access-center-associate-planned-parenthood-southeast-inc-atlanta-xs7w5nm35vjm) — Atlanta, GA
- [Sr. Manager for Institutional Giving](https://feeny.ai/job/sr-manager-for-institutional-giving-planned-parenthood-southeast-inc-atlanta-gn62wme2z4g3) — Atlanta, GA
- [Bilingual Health Center Associate](https://feeny.ai/job/bilingual-health-center-associate-planned-parenthood-southeast-inc-east-atlanta-y57bzd3sky3w) — East Atlanta, GA
- [External Affairs Director](https://feeny.ai/job/external-affairs-director-planned-parenthood-southeast-inc-atlanta-ga-or-xrrhxxa0rq7c) — Atlanta GA OR Birmingham, AL
- [Finance & Systems Analyst](https://feeny.ai/job/finance-systems-analyst-planned-parenthood-southeast-inc-atlanta-871gywgcxdtd) — Atlanta, GA
- [Security Specialist](https://feeny.ai/job/security-specialist-planned-parenthood-southeast-inc-atlanta-aapxd4y7dc6a) — Atlanta, GA
- [Centralized Follow-Up Registered Nurse](https://feeny.ai/job/centralized-follow-up-registered-nurse-planned-parenthood-southeast-inc-atlanta-zn30vfwxzwcw) — Atlanta, GA