---
title: 'Bilingual Telehealth Clinical Assistant at Planned Parenthood Association of Utah'
canonical: 'https://feeny.ai/job/bilingual-telehealth-clinical-assistant-planned-parenthood-association-of-utah-tzqqevqw5njv'
type: 'job'
last_seen: '2026-09-10'
---

# Bilingual Telehealth Clinical Assistant at Planned Parenthood Association of Utah

- **Company:** Planned Parenthood Association of Utah
- **Location:** West Valley City UT, United States
- **Compensation:** $20/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/ppau/e45f2989-5609-4005-a404-0cf453e8f0d0

## Job description

## WHO WE ARE

Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state.

At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.

## ABOUT THIS POSITION

Our West Valley Clinic is hiring a full-time (40 hours/wk) Bilingual Telehealth Clinical Assistant, eligible for full benefits. The Telehealth Clinical Assistant works directly with the Telehealth Clinician Manager to provide direct-to-consumer telehealth services to patients throughout Utah. The Telehealth Clinical Assistant performs a variety of clinical, patient care, and administrative functions, including facilitating consents, scheduling appointments, and assisting with remote patient care workflows. We are committed to fostering a workplace that reflects and serves our communities. We encourage individuals from a wide range of backgrounds and experiences to apply.

Job Duties:

- Conduct patient intake, verify consent forms, and schedule virtual telehealth appointments.
- Provide clear, non-directive education on all birth control methods, pregnancy options, and medication/surgical abortion care.
- Manage electronic medical records, update patient charts, and log lab results accurately.
- Support clinicians in maintaining smooth, efficient virtual patient visit workflows.
- Assist patients with remote payment collection and answer billing, scheduling, or care inquiries.
- Ensure strict adherence to HIPAA guidelines, state reporting laws, and PPAU medical standards.

What We're Looking For:

- High school diploma or equivalent.
- 1+ years of experience in a medical setting or extensive customer service experience; OR 2 years of experience combined with post-high school education/certification in a medical, health, gender studies, social work, family planning, or related field.
- Yearly influenza vaccination required.
- Bilingual English/Spanish ability is required.

As a mission-driven agency, PPAU is deeply invested in a people-first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high-quality healthcare. Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to apply—regardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.

WHY WORK AT PPAU?

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Our Commitment to Inclusion, Equity, and Access: PPAU believes sexual health is essential to every person’s overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.

## About Planned Parenthood Association of Utah

## Company Overview
- **One-liner**: Planned Parenthood Association of Utah (PPAU) is the Utah affiliate of Planned Parenthood Federation of America, providing sexual and reproductive health care, education, and advocacy across the state.
- **Entity Type**: Nonprofit (501c3) — part of the national Planned Parenthood network
- **Headquarters**: Salt Lake City, Utah, United States
- **Founded**: 1970 (Guidestar/IRS ruling year; Built In reports 1965 — conflicting)
- **Founders**: Not publicly available (established as an independent local affiliate)

## Core Business
- **Primary industry**: Healthcare (sexual and reproductive health), Education, Advocacy
- **Target customers**: B2C — individuals of all ages, with a focus on low-income, uninsured, and underserved populations; also community groups and schools (education programs)
- **Mission statement**: "To empower Utahns of all ages to make informed choices about their sexual health, ensure access to affordable, quality health care and education, and protect their right to do so."

## Products & Services
- **In-Person Health Centers**: Six health centers across Utah (Ogden, Salt Lake City, West Valley, South Jordan, Utah Valley/Orem, plus a virtual health center) offering birth control, STI testing/treatment, cancer screenings, abortion care (up to 18 weeks), perimenopause and menopause care, and Title X family planning services.
- **Telehealth**: Video, phone, and messaging consultations for quick visits, prescription refills, and follow-ups — available statewide.
- **Education Programs**: Evidence-based, age-appropriate sexual health education for private schools and community groups (public school partnerships ended in 2025 due to state law H.B. 233).
- **Advocacy (501c4 arm)**: Planned Parenthood Action Council of Utah — public policy and legal advocacy to protect reproductive rights.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metrics**: Annual Revenue ~$8.5M (latest IRS filing, Guidestar); Expenses ~$11.2M (net loss due to funding gaps); Total Employees: 172 (Built In)
- **Notable Investors/Partners**: Planned Parenthood Federation of America (national network); ACLU of Utah (legal defense); Title X federal grant program (funding withheld as of 2025 but partially resumed in 2026)
- **Growth Signals**: Launched perimenopause/menopause care (2026); resumed Title X low-cost services (Jan 2026); remains legal abortion provider in Utah after court blocks; virtual health center expansion; served 36,000+ patients in latest reported year

## Competitive Advantages
- Established trust and brand recognition for over 55 years in Utah
- Integrated model: direct patient care, education, and political advocacy under one organization
- Only provider of Title X family planning services in Utah for decades (historical)
- Sliding-scale fees and commitment to serving all patients regardless of income or insurance
- Legal and operational resilience despite ongoing political and funding challenges
- Telehealth option expands reach across a large, geographically diverse state

## Strategic Focus
- Protecting and expanding access to reproductive health care, especially for low-income Utahns
- Legal defense of abortion access (current state court injunction allows up to 18 weeks)
- Recovering from funding cuts — closed two health centers in 2025 due to Title X losses; now seeking alternative funding and virtual care solutions
- Expanding service lines (e.g., menopause care) to diversify revenue and meet community needs
- Fighting state restrictions on education and advocating for policy change

## Why Work Here
- **Culture**: Mission-driven, inclusive, and committed to health equity. Employees value the direct impact on patients and communities.
- **Workplace**: Hybrid workspace (remote and on-site combination; typical on-site time not specified). Six health center locations plus virtual options.
- **Perks & Support**: Not publicly detailed, but roles include benefits typical of healthcare nonprofits (medical, dental, vision, PTO, etc.). Current openings list "Bilingual Clinical Assistant" — suggests need for Spanish-speaking staff.
- **Engineering/Clinical Culture**: Emphasis on patient-centered, evidence-based care. Opportunities to work across clinical, education, and advocacy functions.

## Sources
1. [jobs.lever.co](https://jobs.lever.co/ppau)
2. [plannedparenthood.org](https://www.plannedparenthood.org/planned-parenthood-utah)
3. [builtin.com](https://builtin.com/company/planned-parenthood-association-of-utah)
4. [guidestar.org](https://www.guidestar.org/profile/87-0288909)

## Other roles at Planned Parenthood Association of Utah

- [Bilingual Clinical Assistant](https://feeny.ai/job/bilingual-clinical-assistant-planned-parenthood-association-of-utah-west-valley-0bgh72h32q52) — West Valley City UT, United States