---
title: 'Bilingual Virtual Assistant – Medical Practice at Assist World'
canonical: 'https://feeny.ai/job/bilingual-virtual-assistant-medical-practice-assist-world-south-africa-jt0wzg2rsfha'
type: 'job'
last_seen: '2026-09-13'
---

# Bilingual Virtual Assistant – Medical Practice at Assist World

- **Company:** Assist World
- **Location:** South Africa
- **Work type:** remote
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/assist-world/dfff7e48-f795-42bb-8395-b89fdb4a473c

## Job description

The client is a primary care physician running a solo private practice that she opened about a year ago. The practice is currently part-time with a patient load of under 300, operates on an insurance-based model, and is located near the Texas-Mexico border, serving a patient base that is mostly English-speaking with a meaningful number of Spanish speakers. Dr. Garcia-Davalos currently works with one in-person medical assistant who checks in patients, takes vitals, and verifies insurance, alongside a third-party billing company that handles claims.

## Role Overview

The client is going on maternity leave starting in September and will not be in the office at all for at least that month. Since no patients will be coming in during that time, she does not need in-person support — but she still expects calls and messages from existing patients about medication refills, appointment questions, and upcoming visits scheduled later in the year. She is also using this period to begin transitioning the practice from an insurance-based to a cash-based model, so this role is about holding things down reliably while she is out and helping keep patient communication organized as the practice evolves.

## Key Responsibilities

- Answer incoming patient phone calls via the practice's VoIP line (QUO/OpenPhone), including medication refill requests, scheduling questions, and general patient inquiries
- Relay medication refill requests to the client for her personal review and sign-off — the VA does not send refills directly
- Monitor and manage the practice email inbox, including incoming faxes (medical records) and new patient inquiries submitted through the website
- Let prospective new patients know the practice has a temporary waitlist and is not currently scheduling new patient appointments
- Assist existing patients with questions about upcoming scheduled visits (the practice sees patients approximately one week per month from October through December)
- Communicate directly with the client as needed via WhatsApp, iMessage, or Zoom
- Help document and maintain SOPs during the practice's transition to a cash-based model, laying the groundwork for a smoother handoff when an in-person MA is hired again

## Skills & Tools

- Bilingual: fluent in English and Spanish strongly preferred
- HIPAA certified
- Comfortable with VoIP/phone systems (e.g., QUO/OpenPhone) and standard email platforms
- Minimum 3–4 years of relevant experience (medical office, patient-facing, or virtual assistant experience)
- Strong attention to detail and discretion handling sensitive medical information
- Reliable and self-directed, comfortable working independently with light day-to-day oversight

Why Join Assist World?

## 100% REMOTE

$50 birthday bonus $200 testimonial bonus

## NO TRACKER. NO PROBLEM

## About Assist World

## Company Overview
- **One-liner**: Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote talent across administrative, sales, customer service, and industry-specific roles.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2022
- **Founders**: Cohen Chorabik (CEO & Co-Founder)

## Core Business
- **Primary industry**: Staffing and Recruiting / Virtual Assistant Services
- **Target customers**: B2B — small to medium-sized businesses, real estate firms, legal practices, healthcare providers, e-commerce brands, and growing companies seeking cost-effective, flexible remote support.
- **Mission or purpose statement**: To help businesses build and manage high-performing remote teams without the cost of traditional hiring, saving clients up to 50–70% compared to local hiring.

## Products & Services
- **Virtual Executive Assistant**: AI-powered administrative support including email and calendar management, scheduling, and research.
- **Virtual Administrative Assistant**: General administrative support, data entry, and office management.
- **Accounting Virtual Assistant**: Bookkeeping, payroll, tax support, and financial reporting (expertise in QBO, Ramp & Gust).
- **Customer Support Representative**: Multi-channel customer service, helpdesk management, and client communication.
- **Industry-Specific Assistants**: Specialized roles for Real Estate (lead generation, CRM, marketing), Legal (research, document review, contract management), Healthcare (medical administration), and E-commerce (product listings, SEO, customer service).
- **Social Media & Marketing Manager**: Content creation, audience engagement, ad campaign support, and brand growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding — Not disclosed (appears bootstrapped)
- **Notable Investors/Partners**: No major institutional investors identified; operates as a privately held, self-funded entity.
- **Growth Signals**:
  - Headcount grew **247.1% year-over-year** to 39 employees (as of 2026).
  - LinkedIn followers grew **122.2% year-over-year** to ~38,196.
  - Active job postings increased **100% quarter-over-quarter** and **33.3% year-over-year**.
  - Workforce distributed across 9 countries (South Africa, Philippines, United Kingdom, United States, Kenya, Ecuador, Colombia, Canada, Iran).
  - Claims a network of **5,000+ pre-vetted professionals** and a client base across multiple industries.

## Competitive Advantages
- **Cost efficiency**: Clients save 50–70% compared to local hiring, with flexible part-time or full-time engagements and no long-term lock-in contracts.
- **Speed of hiring**: Discovery call to candidate match within 24–48 hours; faster than traditional agencies.
- **Quality of talent**: Only the top 0.5% of applicants are accepted; rigorous vetting process with strong English fluency and timezone alignment.
- **Full-service support**: Dedicated account manager, management dashboard, and 100% satisfaction guarantee (rematch or refund).
- **Global talent pool**: Access to diverse, vetted professionals across time zones, enabling 24/7 coverage.

## Strategic Focus
- **Scale and diversify**: Expanding industry-specific verticals (real estate, legal, healthcare, e-commerce) to capture more niche demand.
- **Technology integration**: Leveraging AI-powered tools (e.g., for executive research and accounting) to enhance assistant productivity and client value.
- **Talent pipeline**: Continuously recruiting top-tier virtual assistants globally, with an emphasis on English fluency, reliability, and U.S. timezone compatibility.
- **Client retention**: Investing in account management and flexible staffing to reduce churn and build long-term partnerships.

## Why Work Here
- **100% remote work**: All roles are fully remote, offering maximum flexibility for global talent.
- **Performance-based compensation**: Pay structures reflect experience, skills, and impact, with biannual bonuses and monthly raffles.
- **Growth opportunities**: Work with high-caliber clients across industries; receive feedback and mentorship to develop professionally.
- **Supportive culture**: Emphasis on transparency, communication, and collaboration — "You’re never just a number."
- **Flexible scheduling**: Part-time (54%) and full-time (45%) options available; ability to align with client time zones (especially U.S. hours).
- **Ideal for**: Organized, proactive, detail-oriented individuals fluent in English, comfortable with Google Workspace, Zoom, Slack, and eager to deliver excellence.

## Sources
1. [assistworld.com](https://assistworld.com/)
2. [jobs.lever.co/assist-world](https://jobs.lever.co/assist-world)
3. [assistworld.com/careers](https://assistworld.com/careers/)
4. [linkedin.com/company/assistworld](https://www.linkedin.com/company/assistworld)
5. [tryremotely.com/company/assist-world](https://tryremotely.com/company/assist-world)

## Other roles at Assist World

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- [Estimating & Operations Assistant](https://feeny.ai/job/estimating-operations-assistant-assist-world-philippines-3q3gckhz40cd) — Philippines
- [Logistics Coordinator – CPG & Manufacturing](https://feeny.ai/job/logistics-coordinator-cpg-manufacturing-assist-world-south-africa-cynq4hww0n17) — South Africa
- [Senior Direct Editor & Ad Designer](https://feeny.ai/job/senior-direct-editor-ad-designer-assist-world-colombia-xc2cj7ydxr3w) — Colombia
- [Social Media & PR Support](https://feeny.ai/job/social-media-pr-support-assist-world-philippines-51wjsx9bt8q5) — Philippines
- [Executive Assistant - Operations Manager Trainee](https://feeny.ai/job/executive-assistant-operations-manager-trainee-assist-world-united-kingdom-jf8nvk75dmxw) — United Kingdom
- [Payment Operations Coordinator](https://feeny.ai/job/payment-operations-coordinator-assist-world-south-africa-tvcv6yqjfwwe) — South Africa
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- [Customer Support & Virtual Assistant](https://feeny.ai/job/customer-support-virtual-assistant-assist-world-philippines-0na6z9n55zcd) — Philippines