--- title: 'Billing Analyst at Karbon' canonical: 'https://feeny.ai/job/billing-analyst-karbon-philippines-1hzwcqhcp0f2' type: 'job' last_seen: '2026-11-09' --- # Billing Analyst at Karbon - **Company:** Karbon - **Location:** Philippines - **Work type:** remote - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/karbon/jobs/6241517004 ## Job description ## About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. We're looking for a Billing Analyst to join our Finance team. In this role, you will support daily billing operations, ensure accuracy across subscription lifecycles, and deliver excellent service to internal stakeholders and external customers. You will work closely with senior team members and cross-functional partners to execute standard billing procedures, resolve routine inquiries, and maintain high standards of data integrity in our billing systems. This is a fully remote position open to candidates based in the Philippines. We offer competitive compensation, benefits, and meaningful opportunities for professional growth. If you are detail-oriented, eager to learn, and passionate about financial operations, we encourage you to apply! You must be willing to work Pacific or Central US hours. About the Role! Customer Support & Communication - Act as a primary point of contact for routine customer billing inquiries, delivering professional, accurate, and empathetic responses. - Manage and resolve Salesforce cases generated from billing inquiry submissions to the billing support email, ensuring a 24-hour/1 business day response time for initial cases and all follow-up communications. - Address customer inquiries regarding invoices, payments, billing errors, credits, refunds, cancellation requests, and subscription setup/billing with accuracy. - Partner with Customer Support and Account Management teams to resolve complex questions, escalating edge cases to Senior Billing Analysts or management when necessary. Day-to-Day Billing Operations - Execute standard end-to-end billing cycles for subscription accounts, including processing recurring invoices, mid-term updates, and account adjustments. - Monitor and verify billing data accuracy prior to invoice distribution, minimizing errors and credit memos. - Investigate and resolve routine billing discrepancies and customer account inquiries in a timely manner. Systems & Record Maintenance - Maintain clean, accurate subscription records and customer account details in Zuora and integrated CRM platforms. - Follow established standard operating procedures (SOPs) for data entry, system updates, and task tracking. - Assist with system data cleanup projects and regular reconciliation tasks as needed. Cross-Functional Collaboration - Collaborate with Sales Operations, Customer Success, and Accounting teams to ensure smooth handoffs and aligned processes. - Participate in team meetings and contribute feedback on opportunities to simplify or improve standard billing workflows. About You! - 2–4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment. - Hands-on experience with billing platforms (e.g., Zuora) and CRM software (e.g., Salesforce). - Solid understanding of basic accounting principles and subscription billing mechanics. - High level of attention to detail and accuracy when handling numerical data and customer accounts. - Strong written and verbal communication skills with a customer-first mindset. - Ability to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced environment. - Self-motivated with a strong desire to learn and grow within the Finance and Operations organization. Why work at Karbon? - Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also: - Work-from-home allowance - Rice subsidy - Meal allowance per working day - Laundry allowance - 15 paid time off days per year (which includes 5 Karbon Days per year) - 7 Sick leave days per year - Internet and work-from-home subsidy - Discretionary bonus program - Work with (and learn from) a very experienced team - Be part of a startup team that will continue to grow around you - Flexible approach to work environment (we believe in trust and autonomy) - A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial positio Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you! ## About Karbon ## Company Overview - **One-liner**: Karbon provides a cloud-based practice management platform that enables accounting firms to streamline work, communication, and collaboration. - **Entity Type**: Private (venture-backed, $102.3M total funding across 9 rounds) - **Headquarters**: San Francisco, California, United States - **Founded**: 2014 - **Founders**: Not publicly available in provided sources ## Core Business - **Primary industries**: Accounting and professional services practice management; software development for the accounting ecosystem. - **Target customers**: B2B – primarily accounting firms (from small to mid-sized and enterprise), as well as bookkeeping and tax professionals. - **Mission statement**: "To be the vital operating system for accounting firms worldwide" – providing innovative tools, sharing knowledge, and facilitating connectivity so firms can experience practice excellence. ## Products & Services - **Karbon Practice Management Platform**: A cloud-based, collaborative work and communication platform designed to centralize client work, tasks, emails, and projects. Features include workflow automation, billing and payments, client communication, and reporting. Ranked #1 on G2 for Accounting Practice Management for 18 consecutive quarters. - **Kai (AI Coworker)**: An AI-powered assistant that knows each firm’s clients, work, and team. Can handle tasks, answer questions using real firm data, and automate low-value administrative work. - **Automation & Efficiency Tools**: Includes templated workflows, automated data collection, standardized processes, and integrations with popular accounting ecosystem apps (APIs, ecosystem partnerships). - **Billing & Payments Module**: Integrated billing and payment capabilities to streamline revenue collection within the platform. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric** (Private): $102.3 million in total funding. Annual revenue not publicly disclosed; third-party estimate (LinkedIn) places it at $9.2M (treat as approximate). - **Notable Investors/Partners**: Not specified in provided sources; known to be backed by venture capital (multiple rounds). - **Growth Signals**: - 288 employees (+36.8% year-over-year, +112 people). - Customers in 34 countries; 33,000 accounting professionals use Karbon daily; 5.5 million jobs completed by customers in 2024. - Average savings of 18.5 hours per employee per week (self-reported in firm usage survey). - Ranked #1 on G2 for 18 consecutive quarters. - Expanding globally with team members in the US, Australia, New Zealand, Canada, UK, and Philippines. ## Competitive Advantages - **Category Leadership**: Consistently the #1 rated practice management software on G2 for over four years – a strong trust signal for buyers. - **Productivity Impact**: Proven, quantified time savings (18.5 hours/week/employee) that directly translate into firm profitability. - **Collaboration-First Design**: Built from the ground up for distributed and hybrid accounting teams, with integrated email, tasks, and client communication in one pane of glass. - **AI Moat**: Development of “Kai” – a firm-specific AI trained on real client data – creates a deepening data network effect and switching cost for users. - **Ecosystem Connectivity**: Strong API and integrations with other accounting tools (e.g., QuickBooks, Xero) and expanding partnerships further embed Karbon into firms’ daily workflows. ## Strategic Focus - **AI-Driven Automation**: Deep investment in AI (Kai) to automate routine admin tasks and provide intelligent insights, making the platform an indispensable “operating system” for firms. - **Global Scale**: Continued expansion into more countries and languages, targeting the large underserved market of accounting firms worldwide. - **Community & Thought Leadership**: Building a community of practice excellence through webinars, best-practice content, and user groups to drive adoption and loyalty. - **Platform Ecosystem**: Expanding API, marketplace, and integrations so Karbon becomes the central hub for firm technology stacks. ## Why Work Here - **Culture & Values**: Certified Great Place to Work™; emphasis on inclusive environment, open communication, consistent feedback, and professional development. - **Work Flexibility**: Genuine flexible work – remote, office, or hybrid; trust and autonomy are core, with no monitoring of hours/location. Distributed team across US, Australia, New Zealand, Canada, UK, and Philippines. - **Growth Opportunities**: Rapidly growing company (36% headcount increase YoY) with internal mobility paths, mentoring programs, and an Emerging Leaders Program. - **Perks & Benefits** (varies by region): - Paid flexible time off (plus 5 additional “Karbon days”) - Up to 10 wellness days; generous parental leave - Medical, dental, vision coverage (US: includes 401k matching; Australia: 6% KiwiSaver) - Home office equipment budget and internet assistance - Learning and development opportunities - Global Employee Assistance Program - Social club, cultural events, and offsite gatherings. ## Sources 1. [karbonhq.com/about](https://karbonhq.com/about) 2. [karbonhq.com/careers](https://karbonhq.com/careers) 3. [karbonhq.com](https://karbonhq.com/) 4. [job-boards.greenhouse.io/karbon](http://job-boards.greenhouse.io/karbon) 5. [linkedin.com/company/karbonhq](https://www.linkedin.com/company/karbonhq) ## Other roles at Karbon - [Senior Staff Accountant](https://feeny.ai/job/senior-staff-accountant-karbon-philippines-nkhyw3s4q70z) — Philippines - [Engineering Manager, Data & Analytics](https://feeny.ai/job/engineering-manager-data-analytics-karbon-sydney-d92fb3swf9zb) — Sydney, Australia - [Engineering Manager, Engagement to Payments](https://feeny.ai/job/engineering-manager-engagement-to-payments-karbon-sydney-812vtr0f3nc9) — Sydney, Australia - [AI Operations Lead](https://feeny.ai/job/ai-operations-lead-karbon-united-states-4anmd81nxexq) — United States - [Join our Talent Community](https://feeny.ai/job/join-our-talent-community-karbon-canberra-tfn9hwecgxxg) — Canberra, Australia / Cebu, Philippines / Chicago, IL / Los Angeles, CA / Manila, Philippines / Melbourne, Australia / Sydney, Australia - [Billing Analyst](https://feeny.ai/job/billing-analyst-lever-demo-arlington-d2yxz1jsaef9) — Arlington, VA - [Billing Analyst](https://feeny.ai/job/billing-analyst-lever-demo-arlington-fdcrkd1m89fk) — Arlington, VA