--- title: 'Billing Operations Manager at ElevenLabs' canonical: 'https://feeny.ai/job/billing-operations-manager-elevenlabs-london-jn6c14a9r3kp' type: 'job' last_seen: '2026-11-06' --- # Billing Operations Manager at ElevenLabs - **Company:** [ElevenLabs](https://feeny.ai/companies/elevenlabs) - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.ashbyhq.com/elevenlabs/a2910e63-1dcc-4da2-a8ee-bc2a044e4613 ## Job description ## About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ## How we work - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. ## What we offer - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ## About the role ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems. This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else. You'll also work on projects and programs that evolve the sophistication of our billing processes and our tooling, and help with things like pricing migrations and other critical efforts. The ideal person is someone who is obsessive about accuracy and automation, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across thousands of accounts. Provisioning - Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts - Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps - Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time Subscription & account management - Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on. - Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing - Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts Revenue integrity - Run periodic audits of active subscriptions to verify billing matches contracted terms - Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices - Support month-end and quarter-end close by reconciling billing platforms with Finance's records - Surface pricing or configuration anomalies to relevant teams. ## Requirements Must-have - 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level) - Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals - Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts) - Strong attention to detail and a record of catching discrepancies before customers do - Can read a contract or order form and spot gaps against what was requested for provisioning - Experience reconciling billing data to finance records, including supporting month-end or quarter-end close - Comfort working with Salesforce (or another CRM) as the source of truth for deals - Clear written communication and ability to work across Sales, Customer Success, Finance, Legal and Engineering - Comfortable with ambiguity and with managing a high volume of accounts without losing track Strong plus - Experience with usage-based or hybrid pricing - Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools, for audits and reconciliation - Experience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools) - Experience running subscription audits, such as finding ghost subscriptions, duplicate customers and orphaned invoices - Experience with pricing migrations or billing-system migrations - Exposure to ASC 606 or revenue recognition basics - Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite) - Experience at a high-growth SaaS or AI company Location This role is remote-first, so it can be executed from anywhere in the United States or Europe. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. ## About ElevenLabs ## Company Overview - **One-liner**: ElevenLabs is an AI research and product company specializing in ultra-realistic voice synthesis, conversational agents, and creative media generation (speech, music, video). - **Entity Type**: Private – Growth-stage startup - **Headquarters**: New York, USA (with major hubs in London, UK and Warsaw, Poland) - **Founded**: 2022 - **Founders**: Piotr Krzysztof Kozak (CEO) and Michał Krzysztof Kozak (CTO) ## Core Business - **Primary industries**: Artificial Intelligence, Voice AI, Speech Synthesis, Conversational AI, Creative Media Generation (audio, video, music) - **Target customers**: B2B (enterprises, developers) and B2C (creators, content producers); serves both large enterprises (Disney, Cisco, Salesforce, Nvidia, Meta) and individual users. - **Mission/purpose**: “To make communication and creation with technology seamless” – building foundational voice models and expanding into transcription, music, image and video generation with safety built‑in. ## Products & Services - **[ElevenAgents](https://elevenlabs.io)**: Conversational AI agents that talk, type, and take action across phone, chat, email, and WhatsApp. Includes guardrails, workflow orchestration, analytics, and omnichannel deployment. Used for customer experience and enterprise automation. - **[ElevenCreative](https://elevenlabs.io)**: All‑in‑one creative platform for generating and editing speech, music (Eleven Music), sound effects (SFX), dubbing, images, and video – supporting 70+ languages. Ideal for marketers, podcasters, filmmakers, and audiobook producers. - **[ElevenAPI](https://elevenlabs.io)**: Developer‑facing APIs providing access to foundational models – Text to Speech (multiple tiers: v3, Turbo v2, Flash v2.5, Multilingual v2), Speech to Text (Scribe v2, Scribe v2 Realtime), Music, Dubbing, and Voice Cloning. - **Safety & Impact Program**: Free licenses for accessibility and nonprofits; dedicated safety team with multi‑layered safeguards (moderation, accountability, provenance). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: **$500M Annual Recurring Revenue (ARR)** as of May 2026 ([elevenlabs.io/about](https://elevenlabs.io/about)). - **Notable Investors/Partners**: Backed by BlackRock, NVIDIA, Jamie Foxx, Eva Longoria. Strategic partners include Twilio, Disney, KPN, Telus Digital, Cisco, Epic Games, Revolut, Meta, Bertelsmann, Deutsche Telekom, Deliveroo, Chess.com, Harvey, Salesforce, and the UK Government. - **Growth Signals**: - Crossed $500M ARR and continues rapid growth. - Headcount growth of +170.6% year‑over‑year (as per LinkedIn job posting trends). - Expanded hubs in New York, London, Warsaw; opening in California adding 173 high‑paying jobs. - Strategic partnerships with governments (UK, Poland) and major IP owners (Hasbro, Stan Lee estate). - Released multiple new models in 2025–2026 (Scribe v2, Music v2, new agent features). ## Competitive Advantages - **Proprietary foundational models**: First human‑like voice model, now the most realistic TTS and ASR, trained on licensed data with full commercial use. - **Multi‑platform reach**: Combines agent, creative, and API products – offering end‑to‑end solutions from voice to video. - **Ultra‑low latency**: 75ms for conversational use cases; rated #1 TTS by independent benchmarks. - **Built‑in safety**: Dedicated safety team with enforcement, provenance, and moderation systems – a core differentiator in AI trust. - **Global distribution**: 30+ countries, 70+ languages, strong enterprise adoption. ## Strategic Focus - **Expanding beyond voice**: Into music, transcription, video, and image generation – becoming a broad AI media platform. - **Enterprise and government**: Deepening relationships with public sector (UK, Poland) and large enterprises (Disney, Cisco, Salesforce). - **Agentic AI**: Scaling ElevenAgents for customer service and automation with strong reliability and compliance guardrails. - **Safety leadership**: Continually investing in misuse prevention and ethical AI deployment. - **Geographic growth**: Opening US hub in California, expanding in Australia/NZ, and growing London HQ. ## Why Work Here - **Culture values**: High ownership, lean teams, rapid experimentation, asynchronous excellence, and “the best idea wins” ethos. Described as “building the best work of their lives” by a team of researchers, engineers, and operators (IOI medalists, ex‑founders). - **Global & remote‑friendly**: Team spans 30+ countries with hubs in NY, London, and Warsaw; remote‑first with intentional asynchronous communication to minimize meetings. - **Growth & impact**: Join at a high‑velocity stage – $500M ARR, 170% headcount growth. Employees work alongside AI leaders and shape the future of human‑technology interaction. - **Perks & offerings**: Competitive compensation, equity, high autonomy, and opportunities to wear many hats. Strong emphasis on continuous growth and learning. - **Ethical focus**: A chance to work on world‑changing AI with built‑in safety – for those who care about responsible innovation. ## Sources 1. [elevenlabs.io](https://elevenlabs.io/) – Main site (products, partners, models) 2. [elevenlabs.io/careers](https://elevenlabs.io/careers) – Careers page (culture, values, global team) 3. [elevenlabs.io/about](https://elevenlabs.io/about) – About page (ARR, investors, history, impact) 4. [linkedin.com/company/elevenlabsio](https://www.linkedin.com/company/elevenlabsio) – LinkedIn (headcount growth, job postings, employee breakdown) 5. [jobs.ashbyhq.com/elevenlabs](https://jobs.ashbyhq.com/elevenlabs/) – Active job openings (92 positions) ## Other roles at ElevenLabs - [IT Support Engineer](https://feeny.ai/job/it-support-engineer-elevenlabs-poland-wdp27e52kbc0) — Poland - [IT Support Engineer](https://feeny.ai/job/it-support-engineer-elevenlabs-new-york-5fhtsbb6w08p) — New York, NY - [Global Events Lead](https://feeny.ai/job/global-events-lead-elevenlabs-remote-d2z1bxhx53k5) - [Account Executive - Creative Specialist - Enterprise](https://feeny.ai/job/account-executive-creative-specialist-enterprise-elevenlabs-united-states-9g8y6w7m0y3y) — United States - [GTM Recruiter](https://feeny.ai/job/gtm-recruiter-elevenlabs-new-york-0w7y3ra5ykgj) — New York, NY - [Talent Lead](https://feeny.ai/job/talent-lead-elevenlabs-london-g0h95wa9agbb) — London, United Kingdom - [GTM Recruiter](https://feeny.ai/job/gtm-recruiter-elevenlabs-new-york-dkf1h9ympahf) — New York, NY - [Account Executive - Enterprise - Telecommunications](https://feeny.ai/job/account-executive-enterprise-telecommunications-elevenlabs-united-states-rdy55kyes72n) — United States - [Deployment Strategist Lead - Middle East](https://feeny.ai/job/deployment-strategist-lead-middle-east-elevenlabs-united-arab-emirates-0hf2ptmsfbtt) — United Arab Emirates - [People Partner GTM](https://feeny.ai/job/people-partner-gtm-elevenlabs-remote-645hgxjhdsjz)