---
title: 'Billing Operations Specialist at Traild'
canonical: 'https://feeny.ai/job/billing-operations-specialist-traild-philippines-x794fmfzqajp'
type: 'job'
last_seen: '2026-10-13'
---

# Billing Operations Specialist at Traild

- **Company:** Traild
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/traildsoftware/7066aca4-c7bb-44c7-ac35-54fe22b8a571

## Job description

Traild: Who are we? Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey. This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run. Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions. If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career. Hear how Traild customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We are looking for a talented, passionate, and motivated individual to join our team as a Billing Operations Specialist, where you will play a critical role in keeping invoicing accurate and ARR movements explained in our Finance team.

The role is full-time and remote, based in the Philippines, working alongside our Revenue Accountant and reporting to our Finance Manager. You will own the billing cycle end to end in Xero, set new customers up correctly from day one, and act as the single point of contact customers come to with a billing query.

The ideal candidate will have hands-on Xero experience in a subscription or SaaS business, genuine attention to detail across high-volume repetitive work, and the confidence to investigate a discrepancy and explain what caused it. Key Responsibilities:

Invoicing and billing accuracy Issue customer invoices accurately and on time, matched to the contract, subscription terms, and any agreed pricing adjustments Process credit notes and billing adjustments, with the right authorisation in place before anything is applied Keep customer billing records and contract terms current in Xero, so billing data stays clean, complete, and audit-ready Give the Finance Manager accurate invoicing data and billing confirmations for revenue recognition each period ARR movement analysis and contract billing Investigate and explain ARR movements (new business, expansion, contraction, and churn) as they show up in billing and invoicing data, with clear commentary on what drove each one Check billing schedules against contract terms, subscription changes, and renewal dates, and raise discrepancies with the Finance Manager promptly Work with Revenue Operations and Customer Success as deals are signed, upgraded, or renewed, so billing data stays current Feed reconciled billing data and movement explanations into the ARR waterfall owned by the FP&A Manager each period Customer onboarding and query resolution Set new customers up in Xero with the correct pricing, payment terms, and contact details Act as Traild's single point of contact for invoicing, pricing, and payment queries, resolving routine items yourself and escalating disputed or unusual ones early Work with the Accounts Receivable Specialist on payment and collections questions, so the customer gets one coordinated answer rather than being passed between people Trace billing discrepancies to root cause with Customer Success and Revenue Operations, so the same issue does not come back next cycle Systems and process Use Xero and related billing systems accurately, maintaining high data integrity in billing and contract setup Spot recurring issues and inefficiencies in billing and ARR workflows, and bring improvement ideas to the Finance Manager rather than absorbing the workaround Document core billing processes and maintain SOPs written well enough for any team member to follow Build capability in AI tools relevant to billing and ARR work, and put at least one practical use case to work in your day Support the Finance team with ad hoc tasks and projects Who You Are: 4+ years in billing, accounts receivable, or finance operations, ideally in a subscription or SaaS business Hands-on Xero experience, plus strong Excel or Sheets for reconciliation and ARR movement analysis A working understanding of invoicing, credit notes, contract and subscription billing terms, and how billing data feeds revenue recognition Experience with HubSpot or another CRM for contract and pricing data is well regarded Methodical and self-managing: you run the same billing cycle to the same standard every month and catch your own errors before anyone else does Curious about why a number moved, and willing to chase it to root cause rather than noting it and moving on A clear, calm communicator in writing, able to explain an invoicing or pricing issue to a customer without jargon, including when the answer is not the one they wanted Comfortable owning a process rather than only following one: when something is slow or breaking, you say so and propose a better way Happy working remotely in a small, distributed team across time zones, with enough overlap to work closely with the Australian finance team An accounting, commerce, or finance qualification is preferred, though equivalent practical experience counts Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at Traild Flexibility: we offer a range of remote, hybrid and flexible working options. Global team: we are growing across APAC, NA and EMEA and have team all across the world.

## About Traild

## Company Overview
- **One-liner**: Traild provides a cloud-based Accounts Payable automation platform with fraud prevention, helping businesses streamline financial operations and secure payments.
- **Entity Type**: Private (Seed stage; total funding AUD 50,000)
- **Headquarters**: Denver, Colorado, United States (with additional offices in Melbourne, Sydney, Tel Aviv, and London)
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services – Accounts Payable (AP) automation and payment security
- **Target customers**: B2B; mid-market to enterprise companies across manufacturing, distribution, construction, healthcare, agriculture, energy, and mining
- **Mission / purpose**: “To protect you, without slowing you down” – unlocking effortless efficiency and seamless security for finance teams

## Products & Services
- **Traild Platform (Fuse, Fortify, Focus)**: A cloud-based Accounts Payable solution that deeply integrates with ERPs and accounting systems. It comprises three core capabilities:
  - **Fuse**: Real-time, two-way integration that is plug-and-play and intuitive.
  - **Fortify**: A fraud-prevention-first layer using network intelligence, behavioral analysis, and risk insights to detect errors and fraud.
  - **Focus**: AI-driven automation that handles routine finance tasks, surfaces insights, and highlights anomalies.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding – AUD 50,000 (across multiple seed rounds; last round in May 2021)
- **Notable Investors / Partners**: Investor names not publicly listed; grant funding received (source not specified)
- **Growth Signals**:
  - Employee headcount: 193 (169.2% YoY growth)
  - Active job postings: 45 (up 136.8% YoY)
  - Global presence across North America, APAC, and EMEA
  - LinkedIn followers: 10,735 (+130.2% yearly)

## Competitive Advantages
- **Fraud-prevention-first design**: Unlike competitors that prioritize speed, Traild embeds security at the core, protecting against scams and errors.
- **Deep ERP integration**: Seamless two-way integration that feels like a native extension of existing systems.
- **AI & Machine Learning**: Automates routine tasks and provides anomaly detection, giving finance leaders real-time visibility and control.

## Strategic Focus
- Continue global expansion (already in US, Australia, UK, Israel, Canada, and more)
- Scale the engineering and go-to-market teams (45 open roles as of early 2026)
- Enhance platform capabilities with AI-driven insights and fraud detection
- Deepen integrations with major ERPs and accounting systems

## Why Work Here
- **Flexibility**: Remote, hybrid, and flexible working options available
- **Global team**: Colleagues across 14 countries, offering a diverse and collaborative environment
- **Culture**: Employee Net Promoter Score (eNPS) of 82 in 2025, indicating high engagement
- **Hiring process**: Structured steps including screening call, technical assessment, and culture interview; final stage includes reference and background checks
- **Notable perks**: Emphasis on work-life balance, career growth, and a mission-driven team focused on protecting businesses

## Sources
1. [jobs.lever.co/traildsoftware](https://jobs.lever.co/traildsoftware)
2. [linkedin.com/company/traild](https://linkedin.com/company/traild)
3. [traildsoftware.com/about-us/](https://traildsoftware.com/about-us/)
4. [traildsoftware.com/careers/](https://traildsoftware.com/careers/)
5. [cbinsights.com/company/traild](https://www.cbinsights.com/company/traild)

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