---
title: 'Billing Representative at Clipboard'
canonical: 'https://feeny.ai/job/billing-representative-clipboard-philippines-44ynd2drh06z'
type: 'job'
last_seen: '2026-09-09'
---

# Billing Representative at Clipboard

- **Company:** Clipboard
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/clipboard/2ddc9bb3-0531-4fbe-a514-d77ed408cfd0

## Job description

## ABOUT CLIPBOARD

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

## ABOUT THE ROLE

The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment ("promise to pay"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.

## RESPONSIBILITIES

- Monitor accounts to identify outstanding debts.
- Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
- Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).
- Identify the root cause of non-payment and resolve billing concerns.
- Report on collections updates and accounts receivable status.
- Identify critical accounts and devise SMART action plans to address issues.

## REQUIREMENTS AND SKILLS

General

- Professional and clear communication (verbal and written).
- High attention to detail.
- Receptive to feedback (highly coachable).
- Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.

Technical

- Comfortable with math and data (e.g., calculating payment plan instalments).
- Ability to build relationships with customers.
- Strong judgment in customer-facing decisions and live interactions.
- Negotiating skills.

## QUALIFICATIONS

- Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
- No specific degree required—we care about what you can do, not just what’s on your résumé.

WHY JOIN CLIPBOARD?

- 100% Remote. Work from anywhere in the world.
- Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
- A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
- Opportunity to make a significant impact with our workplace customers.

## SYSTEM REQUIREMENTS

To succeed in this role, you must have:

- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.

## HIRING PROCESS

1. Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations.
2. Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing)
3. Interview 1: Collections simulation
4. Interview 2: Collections simulation
5. Offer

You will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

## About Clipboard

## Company Overview
- **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts.
- **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Wei Deng (Founder and Co-CEO)

## Core Business
- **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms
- **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists)
- **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care.

## Products & Services
- **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting.
- **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare.

## Market Standing
- **Valuation**: $1.3 Billion (latest reported valuation)
- **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million.
- **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator.
- **Growth Signals**:
    - Over 9 million shifts covered across healthcare industries.
    - Serves over 6,500 workplaces and 1 million workers across the U.S.
    - 6,500 communities served.
    - 125,000 workers have earned over $1,000 on the platform.
    - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before.
    - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care.
    - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings.

## Competitive Advantages
- **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S.
- **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities.
- **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth.
- **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities.
- **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy.

## Strategic Focus
- **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare.
- **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling).
- **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings).

## Why Work Here
- **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles."
- **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle.
- **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care.
- **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability.
- **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization.

## Sources
1. [clipboardworks.com](https://www.clipboardworks.com/careers)
2. [clipboardworks.com](https://www.clipboardworks.com/about)
3. [clipboardworks.com](https://www.clipboardworks.com/)
4. [linkedin.com](https://www.linkedin.com/company/clipboard)

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