---
title: 'Billing Specialist at Collective'
canonical: 'https://feeny.ai/job/billing-specialist-collective-united-states-6bssz8dksm7g'
type: 'job'
last_seen: '2026-11-07'
---

# Billing Specialist at Collective

- **Company:** Collective
- **Location:** United States
- **Compensation:** $20/hr
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/collective/6a30b11e-1257-4172-8e60-7f7e6104347e

## Job description

About Collective: Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork. Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft. About the role: As a Billing Specialist on the Member Operations team, you will own the billing side of the member lifecycle, from invoice questions and research all the way to the final offboarding billing work and disputes. You will work primarily in Stripe and Collective’s proprietary platform, resolving member billing questions, handling disputes and chargebacks, and making sure every refund and credit is accurate and follows policy. You will also be the person who sees billing patterns first. When the same question or edge case keeps coming up, you will help us turn it into a clear policy or a better process, so the same situation gets the same answer no matter who handles it. This role is ideal for someone who is detail-driven, comfortable with multi-step/system processes, and is able to explain a billing decision clearly to a member or a teammate. Please note: This is a 12 month contract.

## What you'll do

- Process refunds and credits in Stripe
- QA vendor invoices against internal records, owning the end-to-end process from issue flag to vendor contact/resolution
- Process offboarding requests, including final billing, subscription cancellations, and confirming nothing is left open in Stripe
- Manage member disputes and chargebacks end to end: gather evidence, submit responses in Stripe, track outcomes, and communicate status to internal partners
- Help inform billing policy by documenting recurring issues, edge cases, and trends: recommending changes to guidelines and guardrails
- Keep billing SOPs and documentation current as policies and processes change
- Partner with Finance, Operations, Sales, and Member Success to resolve billing issues and improve tooling
- Flag billing errors, unusual patterns, and potential revenue or member impact early
- Assist with ad hoc requests such as failed payment and past-due account reporting

## What you'll bring

- 1+ years of billing, payments, accounts receivable, or customer billing support experience
- Experience in Stripe (subscriptions, refunds, credit notes, and disputes); experience with chargeback evidence/vendor dispute reason codes is a strong plus
- Sound judgment on when to follow a policy and when to escalate
- Understanding of complex subscription lifecycle operations, such as prorated upgrades/ downgrades or recurring/subscription billing schedules
- Clear written communication, including the ability to explain billing events and decisions in plain language
- Comfort working in a cross-platform, ticket-based environment (Zendesk, Jira, Salesforce)
- Ability to manage a high volume of requests and meet deadlines in a fast-paced environment
- A process-minded approach: you notice what keeps breaking and suggest a fix
- A team-oriented mindset with a high degree of professionalism, integrity, and accountability

#LI-Remote

## About Collective

## Company Overview
- **One-liner**: Collective is the first all-in-one online back-office platform designed exclusively for self-employed entrepreneurs (solopreneurs), handling formation, bookkeeping, payroll, taxes, and compliance.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Uğur Kaner (Co-Founder, Board Member) – other co-founders not publicly named in search results.

## Core Business
- **Primary industry**: Financial Services / Fintech – specifically back-office and financial management for solopreneurs.
- **Target customers**: B2B, focused on self-employed individuals (freelancers, consultants, independent professionals) in the United States.
- **Mission / purpose**: To give self-employed entrepreneurs the technology and team they need so they can focus on their passion, not their paperwork. [collective.com/about-us](https://www.collective.com/about-us)

## Products & Services
- **[Collective Platform]**: A compound SaaS platform that includes LLC/S Corp formation, monthly bookkeeping, payroll, tax preparation, compliance, and ongoing financial support. Designed to replace an entire back-office team for a single-person business. [cbinsights.com](https://www.cbinsights.com/company/collective-1)
- **[Open Ledger Integration (acquired April 2026)]**: An AI-native accounting infrastructure that automates transaction categorization, tax preparation, cash flow forecasting, and cost-saving identification. The acquisition aims to evolve Collective into a “system of action” that proactively manages finances. [linkedin.com](https://www.linkedin.com/company/collective)

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metric – Total Funding**: $149.69M (per CB Insights) – includes Seed ($8.7M), Series A ($20M), Venture Round ($50M), and a recent Series C ($70.99M raised ~1 year ago). [cbinsights.com](https://www.cbinsights.com/company/collective-1)  
  *Note: Other sources report $78.65M total, likely pre-Series C.*
- **Notable Investors**: General Catalyst, Gradient Ventures (Google’s AI fund), Expa, Innovius Capital, and 41+ other investors. [cbinsights.com](https://www.cbinsights.com/company/collective-1)
- **Growth Signals**: 
  - Named one of America’s Best Startup Employers by *Forbes* for the fourth consecutive year (2026). [linkedin.com](https://www.linkedin.com/company/collective)
  - Acquired Open Ledger in April 2026 to accelerate AI-native financial automation. [linkedin.com](https://www.linkedin.com/company/collective)
  - Addressable market: Over 30 million self-employed people in the U.S. [linkedin.com](https://www.linkedin.com/company/collective)

## Competitive Advantages
- **Niche focus**: Solely serves solopreneurs, offering a unified platform that competitors (e.g., QuickBooks, Gusto) provide only as fragmented pieces.
- **Human + software model**: Combines a dedicated team of tax pros, bookkeepers, and advisors with automated software, replicating a full finance department.
- **AI-first roadmap**: The Open Ledger acquisition positions Collective to offer predictive, self-driving financial operations (auto tax withholding, cash flow forecasting) – a moat in the small-business fintech space.

## Strategic Focus
- **Deepen AI automation**: Integrate Open Ledger’s AI-native accounting to reduce manual work and provide real-time financial guidance.
- **Expand platform capabilities**: Move beyond a “system of record” to a “system of action” that actively manages finances on behalf of users.
- **Scale the solopreneur market**: Continue to grow within the U.S. self-employed segment, which Collective estimates at 30+ million people.

## Why Work Here
- **Culture & values**: Emphasizes “power of community,” “people first,” “constant progress,” and “driven by member success.” Described as a tribe that makes business personal and human. [collective.com/careers](https://www.collective.com/careers)
- **Work model**: Offices in San Francisco (HQ at 555 Mission Street) and Long Island City, NY. Likely hybrid – specific remote/hybrid policy not stated in search results.
- **Recognition**: Consistently named a top startup employer by Forbes (2023–2026), signaling strong employee satisfaction.
- **Engineering culture**: Tech stack includes Python, Django, React, TypeScript, PostgreSQL, Docker, Kubernetes, OpenAI, dbt, and more. Active roles for Fullstack and Senior Software Engineers, Product Lead (Core Platform & AI). [linkedin.com](https://www.linkedin.com/company/collective)
- **Growth opportunities**: 10 open positions as of mid-2026, including Head of Sales, Lead Product Designer, and Senior Technical Recruiter. Quarterly job posting growth of +66.7% year-over-year. [linkedin.com](https://www.linkedin.com/company/collective)
- **Notable perks**: Not detailed, but the company invests heavily in AI and product innovation, offering engineers and product people a chance to build at the intersection of fintech and AI.

## Sources
1. [collective.com/careers](https://www.collective.com/careers)
2. [collective.com/about-us](https://www.collective.com/about-us)
3. [linkedin.com/company/collective](https://www.linkedin.com/company/collective)
4. [cbinsights.com/company/collective-1](https://www.cbinsights.com/company/collective-1)
5. [pitchbook.com/profiles/company/231882-13](https://pitchbook.com/profiles/company/231882-13)

## Other roles at Collective

- [Accounting Advisor](https://feeny.ai/job/accounting-advisor-collective-united-states-7fc874xvw9h4) — United States
- [Seasonal Business Solutions Advisor](https://feeny.ai/job/seasonal-business-solutions-advisor-collective-united-states-qx0hmkfc60vv) — United States
- [Senior Product Data Scientist](https://feeny.ai/job/senior-product-data-scientist-collective-san-francisco-4gdkjpbrf140) — San Francisco, CA
- [Member Success Manager](https://feeny.ai/job/member-success-manager-collective-united-states-hp4e45rhsa9m) — United States
- [Seasonal Employer Registration Advisor](https://feeny.ai/job/seasonal-employer-registration-advisor-collective-united-states-20ppw1cp5qbz) — United States
- [Product Lead, New Product Verticals](https://feeny.ai/job/product-lead-new-product-verticals-collective-san-francisco-0c2zyn2n9s8p) — San Francisco, CA
- [Member Resolutions Lead](https://feeny.ai/job/member-resolutions-lead-collective-united-states-swyzxefcvqf3) — United States
- [Senior Tax & Payroll Support Specialist](https://feeny.ai/job/senior-tax-payroll-support-specialist-collective-united-states-3144w00235mb) — United States
- [Director, Product Counsel](https://feeny.ai/job/director-product-counsel-collective-united-states-00x47dw34hnd) — United States
- [Member Support Specialist](https://feeny.ai/job/member-support-specialist-collective-united-states-e10d0zt2ewqc) — United States