---
title: 'Billing Specialist (Professional Services) at RF-SMART'
canonical: 'https://feeny.ai/job/billing-specialist-professional-services-rf-smart-jacksonville-ggyd75hyf1mr'
type: 'job'
last_seen: '2026-10-29'
---

# Billing Specialist (Professional Services) at RF-SMART

- **Company:** RF-SMART
- **Location:** Jacksonville, FL
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/rfsmart/jobs/5455020008

## Job description

Billing Specialist (Professional Services)

Jacksonville, FL

We Exist to Transform our Customers and Change Lives

Who We're Looking For

The Professional Services Billing Specialist owns the end-to-end billing lifecycle for RF-SMART's professional services engagements. Working primarily in SuiteProjects Pro (OpenAir) and NetSuite, this role is responsible for accurate and timely invoicing, SOW and contract compliance, invoice approval management, and month-end reconciliation. Success in this role requires strong process discipline, a collaborative work ethic and commitment to deadlines, and a sharp eye for detail. The ideal candidate also takes ownership of their work, anticipates roadblocks, and communicates early when something needs attention.

What You'll Do:

- Manage weekly and monthly billing operations in SuiteProjects Pro (OpenAir) and NetSuite, including billing rule setup, invoice creation, and Managed Services invoicing.
- Review SOWs, email approvals, and change orders to ensure billing terms, rates, and revenue recognition are applied correctly before invoices are generated.
- Execute a structured month-end close process, including pre-invoicing data validation, net-zero charge cleanup, invoice creation, and submission to approvers.
- Monitor invoice approval queues throughout the approval period; follow up with approvers, research and resolve rejections quickly, and escalate when needed - with documentation.
- Ensure invoices are reconciled between NetSuite and OpenAir or Reconcile invoices between NetSuite and OpenAir
- Maintain the SOW Database with new contracts and change orders; run weekly Rate Reconciliations to ensure billing rates match contracted SOW values before invoicing.
- Respond to internal inquiries related to invoices in a timely and professional manner.
- Identify and recommend process improvements that increase billing accuracy and efficiency.
- Maintain collaborative relationships with key stakeholders in other departments.
- Perform Ad-Hoc duties as assigned.

What You'll Need:

- High school diploma with 2–4 years of billing and invoicing experience, preferably in professional services or the software industry.
- Experience with project-based billing structures — time-and-materials, fixed fee, and milestone billing.
- Hands-on experience with an ERP or PSA system (NetSuite, Oracle, Salesforce, or equivalent).
- Proficiency in Microsoft Excel, including pivot tables for reconciliation and reporting.
- Proven ability to manage multiple recurring deadlines without missing SLAs.
- Strong written and verbal communication skills, including the ability to professionally escalate when required.

## Preferred Qualifications- Not required

- Associate's degree in Business, Accounting, Finance, or related field — or equivalent experience.
- Hands-on experience with NetSuite SuiteProjects Pro (OpenAir) for billing, time tracking, and expense management.
- Familiarity with the data integration between SuiteProjects Pro and NetSuite.
- Prior exposure to multi-currency invoicing or global billing practices.

## Key Competencies

- Process discipline and SLA ownership
- Accuracy under deadline pressure
- Cross-functional collaboration
- Proactive communication and escalation judgment
- Root-cause problem-solving

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

[A Word From Our CEO - Watch Now](https://rfsmart.wistia.com/medias/8j4rvkidqu)

## About RF-SMART

## Company Overview
- **One-liner**: RF-SMART provides automated data collection and warehouse management software that integrates with major ERP systems to help distributors, manufacturers, retailers, and healthcare organizations achieve near‑100% inventory accuracy and up to 40% productivity gains.
- **Entity Type**: Private (Privately Held, bootstrapped growth)
- **Headquarters**: Jacksonville, Florida, United States
- **Founded**: 1982
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Software Development – warehouse management, supply chain execution, and barcode/RFID solutions.
- **Target customers**: B2B / Enterprise – distributors, manufacturers, retailers, healthcare/hospitals, 3PLs, and heavy industries.
- **Mission**: “To eliminate trips back and forth to the office, error‑prone manual data entry, and all the ‘invisibles’ inherent in paper‑driven processes – most importantly accuracy, productivity, and activity status.” [rfsmart.com](https://www.rfsmart.com/company)

## Products & Services
- **RF‑SMART Warehouse Management System (WMS)**: Out‑of‑the‑box and customizable barcode/RFID‑based WMS that works directly with the customer’s ERP (NetSuite, Oracle Cloud, Oracle JD Edwards) – no duplicate databases.
- **RF‑SMART Label Printing**: Integrated label generation for shipping, receiving, and inventory labeling.
- **RF‑SMART Shipping for NetSuite**: Streamlined shipping functionality within the NetSuite ecosystem.
- **Transportation Management System (TMS)**: Product under development (Product Owner II – TMS role listed). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart)
- **Professional Services & Implementation**: Certified implementation and support teams that are cross‑trained in both RF‑SMART and the target ERP.

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metrics**: Annual revenue of **$65.7M** (LinkedIn estimate). Headcount of **454 employees** (+19.3% YoY). [linkedin.com](https://www.linkedin.com/company/rfsmart-com)
- **Notable Investors/Partners**: No external investors; the company is organically grown. Key technology partners: NetSuite, Oracle, JD Edwards.
- **Growth Signals**: Named to Inc. 5000 list of fastest‑growing private companies. Customers in 33+ countries. 3,500+ companies served. [rfsmart.com](https://www.rfsmart.com/)

## Competitive Advantages
- **40+ years of domain expertise** in warehouse automation.
- **Deep ERP integration** – single‑source database eliminates data duplication and delivers 99.9% accuracy.
- **Proven productivity gains of up to 40%** and near‑100% inventory/picking accuracy.
- **Certified teams** – implementation staff are certified in both RF‑SMART and the customer’s ERP, reducing deployment risk.

## Strategic Focus
- **International expansion** – already present in 11 countries (UK, Australia, Canada, Spain, Brazil, etc.).
- **Product diversification** – development of a Transportation Management System (TMS) and continued enhancement of Demand Planning & Inventory Optimization modules.
- **Scalability** – solutions designed to grow with customers from small operations to large enterprises.

## Why Work Here
- **Culture**: “Love Where You Work” is a core theme. The company operates on five pillars – Growth, Rewards, Health, Philanthropy, and Team. [rfsmart.com](https://www.rfsmart.com/careers)
- **Work Model**: Mix of in‑office, distributed (remote/US), and international roles. Primary offices in Jacksonville, FL and Highlands Ranch, CO.
- **Benefits & Perks**:
  - Medical, dental, vision with HSA contributions.
  - 401(k) with company match (up to 4%).
  - Annual bonus plan based on company profitability.
  - Paid parental leave (8 weeks maternity, 3 weeks parental).
  - Tuition reimbursement and education assistance.
  - Quarterly massages, healthy snacks (“Fruity Tuesdays/Fridays”), and a break room with ping‑pong and video games.
- **Engineering Culture**: Annual Hackfest, Women’s Development initiative, active Wellness Committee.
- **Recognition**: Named one of “Best Places to Work JAX” (Jacksonville).

## Sources
1. [rfsmart.com](https://www.rfsmart.com/company) – Company overview, mission, customers, Inc. 5000.
2. [rfsmart.com](https://www.rfsmart.com/careers) – Culture, benefits, values, “Best Places to Work JAX”.
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart) – Current job openings (14+ roles including software developer, product owner, intern).
4. [linkedin.com](https://www.linkedin.com/company/rfsmart-com) – Headcount, revenue estimate, founding year, industry, growth rate.

## Other roles at RF-SMART

- [Strategic Account Executive (US East)](https://feeny.ai/job/strategic-account-executive-us-east-rf-smart-united-states-6m650j1xnt8m) — United States
- [Quality Assurance Engineer II](https://feeny.ai/job/quality-assurance-engineer-ii-rf-smart-jacksonville-m2sm8hge3rdy) — Jacksonville, FL
- [Sales Executive - NetSuite](https://feeny.ai/job/sales-executive-netsuite-rf-smart-united-states-05svf038zv3k) — United States
- [Human Resource Intern - Summer 2027](https://feeny.ai/job/human-resource-intern-summer-2027-rf-smart-jacksonville-53ymrfb1ebce) — Jacksonville, FL
- [Agile Delivery Specialist (Scrum Master)](https://feeny.ai/job/agile-delivery-specialist-scrum-master-rf-smart-jacksonville-y0rfr227q6s0) — Jacksonville, FL
- [Strategic Account Executive - Key Accounts (US WEST)](https://feeny.ai/job/strategic-account-executive-key-accounts-us-west-rf-smart-united-states-w27gagn5xden) — United States
- [Digital Marketing Intern - Spring 2027](https://feeny.ai/job/digital-marketing-intern-spring-2027-rf-smart-jacksonville-fvqv98xs3yzh) — Jacksonville, FL
- [Training & Development Specialist II](https://feeny.ai/job/training-development-specialist-ii-rf-smart-jacksonville-k04yqjphev5g) — Jacksonville, FL
- [Supply Chain Analyst Internship- Summer 2027](https://feeny.ai/job/supply-chain-analyst-internship-summer-2027-rf-smart-highlands-ranch-f8r4s3j1q4xf) — Highlands Ranch, CO
- [Service Delivery Intern (IT Helpdesk) - Summer 2027](https://feeny.ai/job/service-delivery-intern-it-helpdesk-summer-2027-rf-smart-jacksonville-pqzc2astsxcq) — Jacksonville, FL