---
title: 'Billing Support Manager at Cursor'
canonical: 'https://feeny.ai/job/billing-support-manager-cursor-philippines-rszwvgykk9y0'
type: 'job'
last_seen: '2026-09-08'
---

# Billing Support Manager at Cursor

- **Company:** Cursor
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-08
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/cursor/00e98809-a4ec-4f32-91db-0e63ef5778b0

## Job description

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

## About the role

We're looking for a Billing Support Manager to lead a team of billing agents on the APAC shift while also owning the programs and systems that make the broader billing operation scale. You'll directly manage ~10 agents on your shift (queue health, escalations, coaching, scheduling) AND own org-wide programs like QA frameworks, training, escalation playbooks, and hiring. You'll report to the Billing Manager and work alongside 3 Associate Managers who run the other shifts.

This is a developer tools company: our users are engineers, and our billing team regularly troubleshoots issues that touch subscriptions, usage, and product behavior. You don't need to be an engineer, but you should be technically fluent enough to coach agents, review escalations, and work credibly with Product and Engineering. This is a remote role based in the Philippines.

## What you’ll do

Your shift (APAC):

- Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling
- Own your team's performance metrics and coach agents to improve
- Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs
- Ensure clean handoffs between your shift and the next

Org-wide programs:

- Design and maintain the QA rubric, scoring guides, and calibration process across all shifts
- Build and iterate on the training program for new hires and ongoing agent development
- Own the escalation playbook: define tiers, create response templates, track resolution patterns
- Own the hiring pipeline for billing agents: sourcing, screening, interviews, offers
- Coach Associate Managers on people management, performance conversations, and strategic thinking
- Run performance calibration cycles and make recommendations on promotions, PIPs, and exits
- Represent billing operations in conversations with product, engineering, and finance
- Own org-wide billing support metrics: TTR, CSAT, QA scores, reopen rates, volume trends
- Raise the bar on technical troubleshooting in training and QA: help agents investigate billing issues with appropriate depth (logs, account state, repro steps) before escalating

You may be a fit if

- 7+ years in customer support operations, at least 2 in a management role overseeing leads or supervisors
- You've built operational programs from scratch (QA, training, escalation processes)
- Track record of developing people: coached promotions, managed underperformers out, run calibrations
- Billing/payments domain experience preferred: Stripe, subscription billing, refunds, disputes
- Strong analytical skills: comfortable with data, dashboards, and making decisions from metrics
- Experience in high-growth environments where process needs to be built, not just followed
- Technical literacy: you understand how developers work and can speak comfortably about common tools and workflows (e.g. Git/GitHub, IDEs, basic debugging). You're not thrown by technical tickets or engineering conversations

Big plus

- You've used Cursor or similar AI-native dev tools, or you've supported a developer tools / SaaS engineering product where tickets routinely involved technical investigation
- You've coached agents on when an issue is billing vs. product vs. engineering, and how to document repro steps engineers can act on

## About Cursor

## Company Overview
- **One-liner**: Cursor is an AI coding agent and software development environment that enables developers to build, test, and ship software using natural-language instructions and autonomous agents.
- **Entity Type**: Private (pending acquisition by SpaceX/xAI)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Michael Truell, Sualeh Asif, Aman Sanger, Arvid Lunnemark

## Core Business
- **Primary industry**: Artificial intelligence, developer tools, software development
- **Target customers**: B2B (enterprise, SMB, individual developers); trusted by over half of the Fortune 500
- **Mission/purpose**: To build the future of software development and help engineers "engineer anything"

## Products & Services
- **Cursor (AI Coding Agent)**: The flagship product — an AI-powered code editor and agent that searches codebases, edits files, runs terminal commands, and completes multi-step programming tasks from natural-language instructions. Available as a desktop IDE, web app, mobile app (iOS), and CLI.
- **Bugbot**: A code-review tool integrated with GitHub pull requests that autonomously detects bugs and issues.
- **Composer Models**: A family of proprietary agentic coding models (Composer, Composer 1.5, Composer 2, Composer 2.5) trained with reinforcement learning for long-running coding tasks.
- **Cursor Automations**: Always-on agents that run on schedules or triggers to build, maintain, and fix software.
- **Cloud Agents**: Agents that run in their own cloud environments to build, test, and demo features end-to-end.
- **Graphite**: A separate product acquired by Cursor (formerly a stack-based Git workflow tool).

## Market Standing
- **Valuation**: $29.3 billion (Series D, November 2025); pending acquisition by SpaceX/xAI at $60 billion (announced June 16, 2026)
- **Key Metric**: $3 billion+ Annual Recurring Revenue (ARR) as of May 2026
- **Notable Investors**: Accel, Coatue Management, Thrive Capital, OpenAI Startup Fund, Google, Nvidia; angel investors include Nat Friedman (former GitHub CEO) and Arash Ferdowsi (Dropbox co-founder)
- **Growth Signals**: Crossed $100M ARR in Jan 2025, $500M ARR by June 2025, $1B ARR by Nov 2025, and $3B ARR by May 2026. Headcount grew from ~300 (2025) to 579 (mid-2026). Expanding into mobile, Jira integration, and enterprise features.

## Competitive Advantages
- **Proprietary coding models (Composer series)** trained with reinforcement learning specifically for software development tasks — a deep technical moat
- **Complete codebase understanding** at any scale, enabling agents to work contextually across large, complex codebases
- **Multi-model flexibility**: Integrates models from OpenAI, Anthropic, Gemini, xAI, and their own models, letting users choose the best tool per task
- **Agentic infrastructure**: Agents that run autonomously, in parallel, and across environments (terminal, Slack, GitHub, Jira, cloud)
- **Massive adoption**: Trusted by over half the Fortune 500 and millions of developers — strong network effects and brand lock-in

## Strategic Focus
- **Scaling agentic capabilities**: Moving from assisted coding to fully autonomous software development agents
- **Enterprise expansion**: Building admin controls, SSO, compliance features, and usage analytics for large organizations
- **Platform ecosystem**: Expanding into adjacent tools (Jira, Slack, GitHub, mobile) to embed agents everywhere developers work
- **Model research**: Continued investment in training frontier coding models with reinforcement learning and synthetic data
- **Post-acquisition integration with xAI**: Leveraging SpaceX/xAI compute and infrastructure for even larger models

## Why Work Here
- **Mission-driven research environment**: Cursor describes itself as "an applied research team focused on building the future of software development" — a rare blend of R&D and product engineering
- **Talent density**: The company "obsesses over talent to an unusual degree" and designs itself as "a haven for self-motivated individual contributors"
- **Rapid growth trajectory**: From 0 to $3B ARR in ~4 years — employees work on products used by millions and see massive scale
- **Compensation**: Competitive for AI/engineering talent; top-of-market salaries and equity in a high-valuation private company
- **Work policy**: Mix of in-office (San Francisco, New York) and remote roles; many engineering roles are on-site
- **Engineering culture**: Two-day on-site final interviews with the core team; no AI tools allowed in first-round coding interviews — they value raw problem-solving
- **Team composition**: 579 employees with strong talent density from Stripe, Figma, Notion, Vercel, Graphite, Slack, Rubrik, and Plaid
- **Recent departures to**: Anthropic, OpenAI, Google, AWS — alumni are highly sought after

## Sources
1. [cursor.com](https://cursor.com)
2. [cursor.com/careers](https://cursor.com/careers)
3. [LinkedIn](https://www.linkedin.com/company/cursorai)
4. [Wikipedia](https://en.wikipedia.org/wiki/Cursor_(company))
5. [JobsByCulture](https://jobsbyculture.com/blog/working-at-cursor-2026)

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