---
title: 'Billing Support Operations Manager (Remote) at Rula'
canonical: 'https://feeny.ai/job/billing-support-operations-manager-remote-rula-united-states-41a46k5mgp15'
type: 'job'
last_seen: '2026-09-05'
---

# Billing Support Operations Manager (Remote) at Rula

- **Company:** Rula
- **Location:** United States
- **Compensation:** $99k–$115k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/rula/d7065789-09d0-4435-9f6c-f768823e53d0/application

**Skills:** Medical billing support, Verification of benefits, Coding, Insurance claims, Billing processing, Revenue cycle management, Process mapping, Performance metrics definition, Dashboard building, Google Sheets, Excel, Root cause analysis, CRM systems, Zendesk, Salesforce, JIRA

> Lead the Billing Support function by driving change management, strengthening operating rigor, and improving alignment across cross-functional partners. The role involves turning operational data into performance stories, diagnosing root causes, and building scalable workflows in a remote-first healthcare environment.

## Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

## About the Role

At Rula, we are seeking a Billing Support Operations Manager who is highly adaptable, passionate about leading people, and energized by building in the face of constant change. This person will lead Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners.

This person will turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership. They will be expected to diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment.

Required Qualifications

- 5+ years of customer support experience, particularly in a high-volume ticketing and/or regulatory environment
- 3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, revenue cycle, or customer operations environment
- Expertise in independently mapping processes, defining performance metrics (i.e. CSAT, Average Handle Time, First Touch Resolution, Quality Assurance, Call Abandon Rates, etc.), and building scalable workflows that improve operational efficiency and quality
- Proficiency building or using dashboards, independently analyzing metric movement (i.e. Google Sheets/Excel, Looker, PowerBI, Tableau), to identify root causes, and communicating the performance story and recommended actions to senior stakeholders
- Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially when ownership is ambiguous and shared goals need to be created
- Demonstrated resilience and adaptability, possessing the skills to navigate emotionally charged customer situations and thrive in fast-paced, evolving environments

## Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

- An Associate’s Degree or higher, and/or equivalent experience
- Medical billing support, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, and revenue cycle management for patient populations
- Experience with multi-channel support teams (phone, email, chat)
- Strong knowledge of CRM systems (i.e. Zendesk, Salesforce, JIRA) and/or similar tools that enable support teams to be successful

We're serious about your well-being! As part of our team, full-time employees receive:

- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Supporting your mental and physical health
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

## Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

## About Rula

## Company Overview
- **One-liner**: Rula is a digital mental health platform that connects patients with licensed therapists and psychiatric practitioners, handling insurance, billing, and administrative tasks for providers.
- **Entity Type**: Private (Series C)
- **Headquarters**: Santa Monica, California, United States
- **Founded**: 2019
- **Founders**: Josh Bruno (CEO)

## Core Business
- **Primary industry/industries**: Mental Health Care, Healthcare Technology (HealthTech)
- **Target customers**: B2B (employers, health plans) and B2C (patients seeking therapy/psychiatry); B2B for providers (therapists and psychiatrists).
- **Mission or purpose statement**: "To make mental healthcare work for everyone."

## Products & Services
- **Rula Platform (Patient-Facing)**: A digital marketplace and telehealth platform that helps patients find a high-quality therapist or psychiatric practitioner who meets their unique needs, accepts their insurance, and is taking new patients.
- **Rula Platform (Provider-Facing)**: A practice management solution for therapists and psychiatrists that handles marketing, credentialing, billing, and administrative tasks, allowing providers to focus on patient care. It offers the flexibility of private practice with a filled caseload.
- **Rula Network**: A nationwide network of over 20,000 therapists delivering care, with 170M+ people having in-network access through partnerships with major insurers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$110.85 million** (as of Series C in July 2024).
- **Notable Investors/Partners**: Upfront Ventures (Seed lead), Wing Venture Capital (Series A lead), Tribe Capital (Series B lead), Hedosophia (Series C lead). Partners with most major health insurers.
- **Growth Signals**: 
    - 97% of therapist searches result in an exact match via their matching system.
    - Over 20,000 therapists in their network.
    - Over 170 million people have in-network access to therapy through Rula.
    - Series C funding round closed in July 2024, signaling continued investor confidence.
    - Appointed Manoj Sivakumar as SVP, Head of Engineering (from Amazon) and Alanna Nielsen as COO (from Amazon), indicating scaling of leadership.

## Competitive Advantages
- **Insurance Integration**: Deep integration with major health insurers, making care affordable and accessible for a massive patient population (170M+ covered lives). This is a significant moat compared to cash-pay-only platforms.
- **Provider-First Model**: By handling all administrative burdens (credentialing, billing, marketing), Rula attracts and retains a large, high-quality provider network, creating a strong supply-side advantage.
- **High Match Rate**: A 97% exact match rate for therapist searches suggests a superior patient experience and effective matching algorithm.
- **Remote-First, Nationwide Workforce**: A fully distributed team allows them to hire top talent from across the US, building a strong and diverse internal culture.

## Strategic Focus
- **Scaling the Provider Network**: Continuing to grow the network of therapists and psychiatrists to meet demand.
- **Deepening Payer Partnerships**: Expanding relationships with health plans and employers to increase the number of people with in-network access.
- **Technology & AI Investment**: Recent hires like a Principal AI Engineer and a Sr. Staff AI Engineer, along with a new SVP of Engineering, point to a focus on leveraging AI to improve matching, care quality, and operational efficiency.
- **Expanding B2B Sales**: Hiring for Director of B2B Sales and Healthcare Partnerships Managers indicates a push to sell directly to employers and health systems.

## Why Work Here
- **Mission-Driven Work**: Employees are directly contributing to solving a major societal problem—improving access to quality mental healthcare.
- **100% Remote-First Culture**: The company is fully remote within the US (excluding Hawaii), offering flexibility and work-life balance. They emphasize that benefits are not geo-locked.
- **Strong Benefits Package**: Includes competitive pay, medical/dental/vision insurance, 401(k), paid parental leave, two company-wide shutdown weeks per year for self-care, and home office equipment.
- **Engineering & Product Focus**: The tech stack includes TypeScript, React, and Figma. The company is investing heavily in engineering leadership (Manoj Sivakumar from Amazon) and AI, suggesting a strong, modern engineering culture.
- **Values-Driven Culture**: Core values include "Handle with care," "Make it happen," "Take big swings," and "Keep it real," emphasizing empathy, action, bold innovation, and direct, respectful communication.
- **Growth & Impact**: As a well-funded Series C company with a large and growing user base, employees have the opportunity to work on high-impact problems at scale.

## Sources
1. [Rula Careers Page](https://www.rula.com/careers/)
2. [Rula About Us](https://www.rula.com/about-us/)
3. [Rula LinkedIn](https://www.linkedin.com/company/rulahealth)
4. [Built In - Rula Careers, Perks + Culture](https://builtin.com/company/rula)
5. [Rula Jobs on Ashby](https://jobs.ashbyhq.com/rula)

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