---
title: 'Billings Resolution Specialist at Macquarie Technology Group'
canonical: 'https://feeny.ai/job/billings-resolution-specialist-macquarie-technology-group-2-market-street-tvcyjddcm904'
type: 'job'
last_seen: '2026-11-04'
---

# Billings Resolution Specialist at Macquarie Technology Group

- **Company:** Macquarie Technology Group
- **Location:** 2 Market Street, Sydney Nsw 2000
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/macquarietechnologygroup/26edad82-7b7e-447b-a6c9-0cde4d304f8f

## Job description

The Opportunity: Join our Finance team as a Billing Consultant, where you’ll play a key role in resolving complex customer billing enquiries and disputes while delivering a high standard of customer service. You’ll investigate billing issues from end to end — analysing invoices, contracts, pricing, account information and billing data to understand what has happened, determine the right outcome and communicate it clearly to customers and internal stakeholders. Working closely with Credit, Account Management, Service Delivery, Sales, suppliers and carriers, you’ll help resolve complex billing matters while identifying the root causes behind recurring issues and finding ways to prevent them happening again. This is a hands-on role for someone who enjoys solving problems, working with data and getting to the bottom of complex issues. You’ll also have the opportunity to improve processes, reporting and ways of working, including leveraging AI and modern technology to make billing resolution smarter and more efficient. Based in our Sydney office, you’ll work across Macquarie Technology Group’s business and government customer base in a role where your work has a direct impact on customer experience and our NPS.

About You:

- You’re an analytical problem solver who enjoys investigating issues and finding practical solutions.
- You have experience in billing, customer resolutions, revenue analysis or a similar role, ideally within telecommunications or technology.
- You’re highly detail-oriented and comfortable working through complex invoices, contracts, pricing and account information.
- You have a strong customer focus and take ownership of issues from initial enquiry through to resolution.
- You’re confident communicating with customers and stakeholders, including explaining complex billing matters in a clear and straightforward way.
- You’re commercially minded and able to understand how billing issues impact customers and the wider business.
- You naturally look for ways to improve processes, eliminate recurring issues and make things more efficient.
- You’re comfortable working across multiple teams and building strong relationships to get things resolved.
- You’re proactive, organised and able to manage competing priorities while meeting deadlines.

Required Skills:

- Experience in a billing, customer resolutions, revenue analysis or similar environment.
- Strong analytical skills, with the ability to interrogate data and translate findings into meaningful business outcomes.
- Strong understanding of billing, invoicing and account management concepts.
- Excellent Microsoft Excel and Microsoft Office skills, with experience across tools such as Power BI, Teams and Copilot.
- Experience with ServiceNow or a similar ticket management system.
- Ability to interpret contracts, business rules and pricing structures.
- Strong written, verbal and presentation skills.
- Experience working with telecommunications products, services and billing processes is highly desirable.
- Knowledge of billing processes such as data staging, mediation, rating and billing is advantageous.
- An interest in AI, automation and emerging technology and how it can improve billing and operational processes.
- Strong process improvement mindset, with experience in process mapping, reporting or operational excellence desirable.
- A relevant finance degree or equivalent industry experience.

If you’re someone who loves solving problems, gets satisfaction from finding the answer and wants to make a real difference to the customer experience, we’d love to hear from you.

## About Macquarie Technology Group

## Company Overview
- **One-liner**: Macquarie Technology Group is Australia’s data centre, cloud, cyber security and telecom company for mid‑to‑large business and government customers [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/).
- **Entity Type**: Public (ASX: MAQ) [macquarietechnologygroup.com/investors](https://www.macquarietechnologygroup.com/investors/)
- **Headquarters**: Sydney, NSW, Australia [au.seek.com](https://au.seek.com/companies/macquarie-technology-group-433446)
- **Founded**: Not publicly available (the company traces its roots to the early 1990s as Macquarie Telecom, but a specific founding year is not stated in the provided sources)
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Data centres, cloud services, cyber security, telecommunications
- **Target customers**: Mid‑sized and large enterprises, Federal Government agencies (serves 42% of Federal Government agencies) [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/)
- **Mission / Purpose**: To deliver the best customer experience in Australia, underpinned by a “Personal Accountable Service” (PAS) culture and a commitment to being “refreshingly different” [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/)

## Products & Services
Macquarie Technology Group operates four core businesses:

- **[Macquarie Cloud Services](https://www.macquarietechnologygroup.com/cloud-services/)**: Specialists in hybrid IT – integrates data centre, cloud services, and dedicated servers, managing private, public, and hybrid cloud hosting for business customers.
- **[Macquarie Data Centres](https://www.macquarietechnologygroup.com/data-centres/)**: Portfolio of certified Tier III colocation, connectivity, and engineering services, ranging from a single rack to multi‑megawatt hyperscale requirements. Campuses are located in Sydney (Macquarie Park) and Canberra.
- **[Macquarie Government](https://www.macquarietechnologygroup.com/government/)**: Australian specialists in cyber security, secure cloud, and data centres for Federal Government, delivering services to 42% of Federal Government agencies.
- **[Macquarie Telecom](https://www.macquarietechnologygroup.com/telecom/)**: Full‑service provider of data, voice, mobile, and colocation services for business customers.

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided sources; publicly traded on the ASX (MAQ).
- **Key Metric**:
  - **Annual Revenue**: Not publicly available in search results.
  - **Total Funding / Investment**: Secured a A$200 million hybrid investment from the National Reconstruction Fund Corporation (NRFC), a sovereign investor established by the Australian Government [macquarietechnologygroup.com/investors](https://www.macquarietechnologygroup.com/investors/).
- **Notable Investors / Partners**: National Reconstruction Fund Corporation (NRFC); also recognized as a “Certified Strategic” partner by the Australian Federal Government [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/).
- **Growth Signals**:
  - Live Net Promoter Score (NPS) of +82 (and previously reported +86, the highest of any ASX company in Australia) [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/).
  - Won “Best Customer Experience in the World” for its Heartbeat program at the World Communications Awards (2020).
  - Named the 2025 #1 Technology Great Place to Work in Australia for the second year running [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/).
  - Three‑peat Gallup Exceptional Workplace Award winner [macquarietechnologygroup.com/careers](https://www.macquarietechnologygroup.com/careers/).
  - Employee headcount reported as 101–1,000 on SEEK [au.seek.com](https://au.seek.com/companies/macquarie-technology-group-433446).

## Competitive Advantages
- **Exceptional customer experience**: Highest NPS among ASX companies (+86), with live tracking showing +82 over the last 3 months.
- **Sovereign & certified infrastructure**: Data centres are Tier III certified, part of the nation’s critical infrastructure, and designated “Certified Strategic” by the Australian Federal Government.
- **Deep government trust**: Serves 42% of Federal Government agencies, providing a strong moat in the public sector.
- **Integrated offering**: Combines cloud, data centre, cyber security, and telecom under one roof, enabling hybrid IT solutions for complex enterprise needs.

## Strategic Focus
- Scaling data centre capacity to meet growing demand from AI and cloud workloads, particularly at the Macquarie Park Data Centre Campus in Sydney.
- Leveraging the A$200 million NRFC investment to accelerate infrastructure development and innovation.
- Continuing to invest in cyber security and sovereign cloud capabilities for government and regulated industries.

## Why Work Here
- **Culture**: Recognised as a three‑peat Gallup Exceptional Workplace Award winner and #1 Technology Great Place to Work in Australia (2025). The culture is built on “Personal Accountable Service” (PAS), where employees are driven to deliver exceptional results for customers.
- **Flexibility**: Hybrid working model – teams are expected in the office 3 days per week, with the option to come in as needed [macquarietechnologygroup.com/careers](https://www.macquarietechnologygroup.com/careers/).
- **Wellbeing & Perks**: Free Employee Assistance Program (EAP) for employees and their families, additional leave options (purchased leave, discretionary study leave, birthday sleep‑in), and regular celebrations for milestones and customer experience targets.
- **Career Growth**: Offers graduate programs (“Cloud Networking and Cyber Graduate Program” for 2026) and opportunities for experienced professionals across all four business units. A dedicated Talent Acquisition Partner guides candidates through the process.
- **Engineering & Tech Focus**: Opportunities to work with cutting‑edge data centre infrastructure, cloud platforms, and cyber security solutions for Australia’s largest enterprises and government agencies.

## Sources
1. [macquarietechnologygroup.com](https://www.macquarietechnologygroup.com/)
2. [macquarietechnologygroup.com/investors](https://www.macquarietechnologygroup.com/investors/)
3. [macquarietechnologygroup.com/careers](https://www.macquarietechnologygroup.com/careers/)
4. [au.seek.com](https://au.seek.com/companies/macquarie-technology-group-433446)

## Other roles at Macquarie Technology Group

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- [Commercial Analyst](https://feeny.ai/job/commercial-analyst-macquarie-technology-group-2-market-street-93yet95qwq42) — 2 Market Street, Sydney Nsw 2000
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- [2026 Cloud Networking and Cyber Graduate Program](https://feeny.ai/job/2026-cloud-networking-and-cyber-graduate-program-macquarie-technology-group-2fz19hwfe8z4) — Sydney, Australia
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