---
title: 'BizOps Lead, Customer Success at Waystation AI'
canonical: 'https://feeny.ai/job/bizops-lead-customer-success-waystation-ai-redwood-city-wdq5n9dsbx9p'
type: 'job'
last_seen: '2026-10-19'
---

# BizOps Lead, Customer Success at Waystation AI

- **Company:** Waystation AI
- **Location:** Redwood City, CA
- **Employment:** full-time
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/waystation/3c498e17-3a60-4061-83f1-b871d5dc384d

## Job description

BizOps Lead, Customer Success Waystation AI | Redwood City, CA | In-person, 5 days/week | Full time

## About Waystation

Waystation is an AI Native Sourcing Consulting Services business for consumer packaged goods (CPG) procurement. We leverage technology and procurement experts, via technology and consulting arrangements, to help clients improve margin. We advise CPG procurement teams on how their sourcing should actually run — where spend and supplier data break down, where margin leaks, and what a better operating model looks like — and we operationalize it through a combination of consulting services and the AI-powered platform. Waystation is led by repeat founder and CEO Ryan Caldbeck (previously founded CircleUp). Before writing a line of code, we conducted 200+ customer interviews to validate the problem. Today, we have paying customers, real usage, and real impact. We're backed by top-tier investors, including Founder Collective, Homebrew, Slow Ventures, and 87 Capital.

## Why this role matters

Delivering for our customers is critical to our success. We have the opportunity to drive immense value for our customers in the form of margin. As an AI-native services business, we leverage both product and our team to drive outcomes for our customers. This role will own defining, executing, and constantly improving how we do this across our customers, today and as we scale. You'll shape the client offering end to end: which problems we solve first, how our consulting services and platform come together, how we engage from kickoff through renewal, and how we prove value. You'll work directly with the CEO, our Chief of Staff, our procurement experts, Product and Engineering to turn what you learn from clients into the offering and roadmap we commit to. This is a strategic operating role. You’ll define our strategy, build the playbook, and own client relationships and outcomes. If you've done the consulting tour, moved to a startup, and want to both set the direction and own the results, read on.

## What you'll do

- Own the post-sales relationship for our portfolio of clients— onboarding through renewal and expansion — with C-level executives and Procurement buyers at mid-market food, beverage, supplement, and pet brands
- Design and run onboarding and enablement so clients reach measurable value fast: data connected, workflows live, first margin opportunities identified
- Build the Customer Success operating system: playbooks, health metrics (time-to-value, adoption, gross and net retention), tooling, and weekly cadence
- Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
- Inform our strategy and product roadmap based on customer insights
- Own and report on customer satisfaction and health metrics.
- Take ambiguous questions — which clients get the most value and why, how we price renewals, what CS looks like at 3x the clients — and turn them into a recommendation and a plan

## What we're looking for

We care far more about drive, judgment, and pride than pedigree. For this role, the strongest signal is the combination of consulting rigor, operational excellence, and customer centricity. You might be a fit if you:

- Have 4-6 years of experience, including time at a top-tier consulting firm. You may also have experience at a high-growth startup in BizOps, Customer Success, Growth, or similar.
- You are a strategic problem solver. You break down ambiguous problems and apply a first principles approach to solving them.
- You are analytical and metrics-focused. You can define KPIs, size opportunities, and measure and report on performance.
- Are able to translate customer needs into practical solutions and business outcomes.
- Are process-driven and have built processes or playbooks from scratch and seen it through to adoption.
- Communicate at an executive level, written and verbal: you can take a leader from context to decision in one page. You can be as effective with C-Level as you can with a procurement buyer.
- Are comfortable with ambiguity and building from zero. Processes will be missing; you'll build them
- Have hands-on experience with modern AI platforms and tools
- Prefer being in the room, in person, solving problems together
- Take pride in your craft and your reputation

Experience that helps (but isn't required):

- Customer Success, Account Management, or RevOps at a B2B software or services company
- CPG, food and beverage, supply chain, or procurement
- Products that combine software with a service model

Not a fit if you want a pure analytics or strategy role, don’t want to interact with customers, need an established playbook to run, or prefer recommending over owning the result. Values

- We are reliable, credible, and authentic
- We are solution-oriented
- We are proud of our work, our customers, and ourselves

## What we offer

- Competitive base salary
- Meaningful equity
- Direct mentorship from a repeat founder & CEO (Ryan) and former Head of BizOps at Faire (Katie)
- Real ownership of how our clients succeed and grow with us
- Full health, dental, and vision coverage
- Unlimited vacation
- A product and mission you'll be proud to work on
- A team you'll be proud to build with every day

Hiring process

- Intro conversation with Ryan (CEO) or Katie (Chief of Staff)
- Working session: a real client scenario — diagnose where they stand and build the plan
- Team conversations
- References and offer

## About Waystation AI

## Company Overview
- **One-liner**: Waystation AI is an AI-powered procurement intelligence platform that transforms unstructured email workflows into actionable sourcing data for mid-market CPG companies.
- **Entity Type**: Private (early-stage startup)
- **Headquarters**: Redwood City, California, United States
- **Founded**: Year not publicly available
- **Founders**: Ryan Caldbeck (Founder & CEO); founding team includes Arun Srinivasan, Rohan Dalal, Susy Manrique

## Core Business
- **Primary industry**: AI-enabled supply chain software for the Consumer Packaged Goods (CPG) industry, specifically food, beverage, supplement, and pet food manufacturing.
- **Target customers**: B2B mid-market CPG companies, co-manufacturers, and consulting firms — serving procurement, R&D, quality, and operations teams.
- **Mission/purpose**: “Empower visionary teams to bring exceptional products into the world” by unlocking the hidden margin trapped in email-based sourcing.

## Products & Services
- **[Waystation Platform](https://www.waystationai.com/)**: SaaS platform that connects to a company’s inbox, automatically extracts pricing, specs, certifications, lead times, and COAs from supplier emails, and structures them into a searchable, actionable database. Supports the full sourcing lifecycle: spot buys, RFPs, quotes, validation, and compliance.
- **Key features**: AI-driven quote comparison tables, document and certificate management with expiration tracking, audit trails, version control, and collaboration across procurement, quality, R&D, and operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Headcount of 5 employees (as of mid-2025); claims an annualized ROI <45 days and 25%+ secondary supplier coverage for customers.
- **Notable Investors/Partners**: Not publicly disclosed.
- **Growth Signals**: 
  - Customer case study (Gold Coast Bakery) achieved 11.7% avg per-ingredient savings, paid for annual contract in first 30 days, and cut RFP cycles 50%.
  - Reported that customers run 2–3× more RFPs with the same team.
  - Website traffic ~2,000 monthly visits (global rank ~7.9M), 100% from United States.

## Competitive Advantages
- **Zero-supplier change required**: Integrates via email without forcing suppliers onto a new portal — a key adoption moat.
- **AI-native extraction**: Automatically structures data from email threads and attachments (quotes, COAs, spec sheets, certifications) into a centralized system of record.
- **Audit-ready by default**: Expirations flagged weeks in advance; complete version-controlled audit trail without manual effort.
- **Fast onboarding**: Claimed two business days to go from supplier list to live dashboard.

## Strategic Focus
- Deepen penetration in mid-market food & beverage CPG, co-manufacturers, and PE-backed portfolio companies.
- Continue building "answer-shaped software" that directly answers procurement, quality, and CFO questions rather than providing dashboards.
- Expand capabilities for R&D teams (real-time spec access, ingredient comparison) and executives (gross margin improvement, supply risk visibility).

## Why Work Here
- **Early-stage impact**: Small team (5 people) means high ownership, direct influence on product and strategy, and ability to shape the company's direction.
- **Mission-driven**: Focus on solving a concrete, painful problem for CPG companies — unlocking margin from email chaos.
- **Remote/hybrid policy**: Not publicly stated, but headquarters is in Redwood City, CA; likely in-office or hybrid given small team size.
- **Culture**: Stated building philosophy — “If a feature can’t be tied to a decision, it doesn’t ship” — suggests a pragmatic, outcome-oriented engineering culture.
- **Notable perks**: Not disclosed; typical for an early-stage startup.

## Sources
1. [waystationai.com](https://www.waystationai.com/)
2. [waystationai.com/about](https://www.waystationai.com/about/)
3. [waystationai.com/faq](https://www.waystationai.com/faq/)
4. [linkedin.com/company/waystation-ai-inc](https://www.linkedin.com/company/waystation-ai-inc)
5. [jobs.ashbyhq.com/waystation](https://jobs.ashbyhq.com/waystation)

## Other roles at Waystation AI

- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-waystation-ai-redwood-city-gwbmrneyybyv) — Redwood City, CA
- [Head of Product](https://feeny.ai/job/head-of-product-waystation-ai-redwood-city-cfhyc7qezq7x) — Redwood City, CA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-waystation-ai-redwood-city-z1dkaz6damvk) — Redwood City, CA
- [Business Development Representative (BDR)](https://feeny.ai/job/business-development-representative-bdr-waystation-ai-redwood-city-vwr7r9gnrg2q) — Redwood City, CA