--- title: 'Branch Member Service Associate (Banking Experience Required) - Annapolis, MD at NASA Federal Credit Union' canonical: 'https://feeny.ai/job/branch-member-service-associate-banking-experience-required-annapolis-md-nasa-vf1315szy6gb' type: 'job' last_seen: '2026-09-07' --- # Branch Member Service Associate (Banking Experience Required) - Annapolis, MD at NASA Federal Credit Union - **Company:** NASA Federal Credit Union - **Location:** Annapolis, MD - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/nasafcu/06e7f3db-8977-456f-a9ee-08748a44eb7a ## Job description As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills. We are looking for a candidate who has account opening experience. Work Schedule All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours. Salary: $21.00 - $28.75/Hourly (based on level and experience) Job Duties and Responsibilities - Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services. - Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security. - Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications. - Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes. - Handles complex member situations such as deceased member, guardianships, and representative payee accounts. - Handles consumer loan application processing, document collection, and disbursements. - Advises members regarding available insurance protection (life, disability, gap, etc.). - All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union. - All MSAs may be assigned duties to support other areas in the Credit Union. - All MSAs are expected to support the Call Center queues (phone and email). Education and Experience ## MSA I - High school diploma or general education degree (GED). - A minimum of one year of customer service experience with cash handling or Bank/Credit Union/Financial Call Center knowledge/experience with financial products. - Cash handling experience required. MSA II - (In addition to the requirements of Level I) - Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. - Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling. MSA III –  (In addition to the requirements of Level II) - Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. - Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience. Our Generous Benefit Package Includes: NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid Full-Time Employee Benefits: - 401(k) with employer match up to 6% and immediate 100% vesting - Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans) - High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* - Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ - Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ - Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ - Long-term Disability Insurance+* - Flexible Spending Medical Account (FSA)+ - Flexible Spending Dependent Care Account+ - Health Savings Account (HSA)+ - Voluntary Supplemental Employee and Dependent Life Insurance+ - Voluntary Short-term Disability Insurance+ - Life Insurance/AD&D+* - Vacation Leave (excluding Outside Loan Officers) - Sick and Safe Leave - 11 Paid Holidays - Education Assistance - Employee Referral Bonus* - Credit Union Membership Eligible - Employee Assistance Program+* - Identity Theft Protection (Additional premiums to add family members)+* - Pet Insurance - Employee Discount Program All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions. ## WE’RE STRONGER TOGETHER At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together Posted: 8/10/2026 ## About NASA Federal Credit Union ## Company Overview - **One-liner**: NASA Federal Credit Union is a member-owned, not-for-profit financial cooperative serving over 200,000 members with banking, lending, and investment solutions. - **Entity Type**: Private (Credit Union cooperative) – not publicly traded - **Headquarters**: Upper Marlboro, Maryland, USA (Washington, D.C. region) - **Founded**: 1949 - **Founders**: 7 members of the scientific community (individual names not publicly available) ## Core Business - **Primary industry/industries**: Financial services (credit union banking, consumer lending, mortgages) - **Target customers**: B2C (individual members and households), with a focus on the scientific community and the broader Washington, D.C. region - **Mission or purpose statement**: “Empowering people to achieve a brighter financial future” ## Products & Services - **Checking & Savings Accounts**: Standard deposit accounts with competitive rates and low fees. - **Mortgage Loans**: Innovative mortgage products for first-time homebuyers, refinancing, and low-down-payment options (over $402 million in mortgage products in 2025). - **Auto Loans**: Vehicle financing for members. - **Credit Cards**: Consumer credit card offerings. - **Investment Services**: Financial advisory services (in-person/hybrid roles available). - **Digital Banking**: Online and mobile banking platform for account management. ## Market Standing - **Valuation/Market Cap**: Not applicable (member-owned cooperative) - **Key Metric**: Over 200,000 members (as of 2025); 381 employees; $99.2 million in member savings through lower rates and fewer fees in 2025. - **Notable Investors/Partners**: None (member-owned); community partners include local food banks, Children’s Hospitals, and scholarship funds. - **Growth Signals**: 92% member satisfaction rate; $124,000 in philanthropic donations in 2025; 209-ton annual carbon footprint reduction from facility upgrades; continuous hiring across multiple locations. ## Competitive Advantages - **Member-owned, not-for-profit structure**: Allows lower interest rates on loans, higher deposit rates, and fewer fees compared to for-profit banks. - **Strong community focus**: Deep ties to the Washington, D.C. region and the scientific community, with a history dating back to 1949. - **Employee-centric culture**: High investment in training (16,869 hours in 2025), generous benefits, and a culture of collaboration and inclusion. - **Environmental stewardship**: Active energy efficiency programs (LED, HVAC upgrades). ## Strategic Focus - **Continuous improvement**: Emphasis on training, innovation, and personalized solutions for members. - **Digital transformation**: Likely expanding digital banking capabilities (implied by remote/hybrid work options and technology roles). - **Community impact**: Continued philanthropic giving and affordable housing initiatives. ## Why Work Here - **Culture**: Values include “Go Above & Beyond,” “Be Accountable,” “Be Partners In Action,” and “Continuously Improve.” Employees report feeling valued and respected. - **Work model**: On-site, hybrid, and remote options available depending on position. - **Benefits** (Full-Time): - 401(k) with employer match up to 6% and immediate 100% vesting - Health insurance (two PPO plans, high-deductible plan 100% employer-paid) - Dental and vision insurance with generous employer contribution - Health Savings Account (HSA) and Flexible Spending Accounts (FSA) - Employer-paid life insurance and AD&D - Long-term disability insurance - Vacation, sick & safe leave, 11 paid holidays - Employee Assistance Program, education assistance, gain sharing bonus, employee referral bonus - Identity theft protection, pet insurance, employee discount program - **Professional development**: Dedicated training team, classes on products, service excellence, leadership, and skill-based learning. - **Diversity & Inclusion**: Equal Opportunity Employer, drug-free workplace (excludes marijuana), commitment to recruiting and retaining a diverse team. - **Hiring process**: Phone screen, credit check, video/in-person interview, background check and drug screening. ## Sources 1. [NASA Federal Credit Union Careers](https://nasafcu.com/careers) 2. [About Us – NASA Federal Credit Union](https://nasafcu.com/careers/about-us) 3. [Employee Benefits – NASA Federal Credit Union](https://nasafcu.com/careers/benefits) 4. [Careers FAQs – NASA Federal Credit Union](https://nasafcu.com/careers/careers-faqs) 5. 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