---
title: 'Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD at NASA Federal Credit Union'
canonical: 'https://feeny.ai/job/branch-member-service-associate-iii-banking-experience-required-upper-marlboro-k3y7c84akckf'
type: 'job'
last_seen: '2026-09-13'
---

# Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD at NASA Federal Credit Union

- **Company:** NASA Federal Credit Union
- **Location:** Upper Marlboro, MD
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-21
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/nasafcu/7f94b6f9-4c1a-45b9-a104-2691ce78a19a

## Job description

As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous benefits opportunity.  This role will require travel to other locations on an as needed basis. You must have reliable transportation.  Must have current or previous banking experience. Experience opening new personal accounts and processing consumer loans.

Job Duties and Responsibilities

- Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
- Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
- Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
- Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
- Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
- Handles consumer loan application processing, document collection, and disbursements.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
- All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
- All MSAs may be assigned duties to support other areas in the Credit Union.
- All MSAs are expected to support the Call Center queues (phone and email).

Education and Experience: Member Service Associate II

- High school diploma or general education degree (GED).
- Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
- Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.

Member Service Associate III

- High school diploma or general education degree (GED).
- Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
- Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.
- Advanced sales/cross-selling experience.

Our generous benefit package includes:

- Salary: Position is overtime eligible.
- Branch MSA II: $23 - $[24.50](http://24.50)
- Branch MSA III: $26 - $27.50
- Work Schedule: All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

- Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
- Dental Insurance: Generous employer contribution toward premium+
- Vision Insurance: Generous employer contribution toward premium+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Life Insurance+
- Voluntary Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply) *
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional fee to add family members) +*
- Pet Health Insurance
- Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

We're Stronger Together

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted 4/21/26

## About NASA Federal Credit Union

## Company Overview
- **One-liner**: NASA Federal Credit Union is a member-owned, not-for-profit financial cooperative serving over 200,000 members with banking, lending, and investment solutions.
- **Entity Type**: Private (Credit Union cooperative) – not publicly traded
- **Headquarters**: Upper Marlboro, Maryland, USA (Washington, D.C. region)
- **Founded**: 1949
- **Founders**: 7 members of the scientific community (individual names not publicly available)

## Core Business
- **Primary industry/industries**: Financial services (credit union banking, consumer lending, mortgages)
- **Target customers**: B2C (individual members and households), with a focus on the scientific community and the broader Washington, D.C. region
- **Mission or purpose statement**: “Empowering people to achieve a brighter financial future”

## Products & Services
- **Checking & Savings Accounts**: Standard deposit accounts with competitive rates and low fees.
- **Mortgage Loans**: Innovative mortgage products for first-time homebuyers, refinancing, and low-down-payment options (over $402 million in mortgage products in 2025).
- **Auto Loans**: Vehicle financing for members.
- **Credit Cards**: Consumer credit card offerings.
- **Investment Services**: Financial advisory services (in-person/hybrid roles available).
- **Digital Banking**: Online and mobile banking platform for account management.

## Market Standing
- **Valuation/Market Cap**: Not applicable (member-owned cooperative)
- **Key Metric**: Over 200,000 members (as of 2025); 381 employees; $99.2 million in member savings through lower rates and fewer fees in 2025.
- **Notable Investors/Partners**: None (member-owned); community partners include local food banks, Children’s Hospitals, and scholarship funds.
- **Growth Signals**: 92% member satisfaction rate; $124,000 in philanthropic donations in 2025; 209-ton annual carbon footprint reduction from facility upgrades; continuous hiring across multiple locations.

## Competitive Advantages
- **Member-owned, not-for-profit structure**: Allows lower interest rates on loans, higher deposit rates, and fewer fees compared to for-profit banks.
- **Strong community focus**: Deep ties to the Washington, D.C. region and the scientific community, with a history dating back to 1949.
- **Employee-centric culture**: High investment in training (16,869 hours in 2025), generous benefits, and a culture of collaboration and inclusion.
- **Environmental stewardship**: Active energy efficiency programs (LED, HVAC upgrades).

## Strategic Focus
- **Continuous improvement**: Emphasis on training, innovation, and personalized solutions for members.
- **Digital transformation**: Likely expanding digital banking capabilities (implied by remote/hybrid work options and technology roles).
- **Community impact**: Continued philanthropic giving and affordable housing initiatives.

## Why Work Here
- **Culture**: Values include “Go Above & Beyond,” “Be Accountable,” “Be Partners In Action,” and “Continuously Improve.” Employees report feeling valued and respected.
- **Work model**: On-site, hybrid, and remote options available depending on position.
- **Benefits** (Full-Time):
  - 401(k) with employer match up to 6% and immediate 100% vesting
  - Health insurance (two PPO plans, high-deductible plan 100% employer-paid)
  - Dental and vision insurance with generous employer contribution
  - Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  - Employer-paid life insurance and AD&D
  - Long-term disability insurance
  - Vacation, sick & safe leave, 11 paid holidays
  - Employee Assistance Program, education assistance, gain sharing bonus, employee referral bonus
  - Identity theft protection, pet insurance, employee discount program
- **Professional development**: Dedicated training team, classes on products, service excellence, leadership, and skill-based learning.
- **Diversity & Inclusion**: Equal Opportunity Employer, drug-free workplace (excludes marijuana), commitment to recruiting and retaining a diverse team.
- **Hiring process**: Phone screen, credit check, video/in-person interview, background check and drug screening.

## Sources
1. [NASA Federal Credit Union Careers](https://nasafcu.com/careers)
2. [About Us – NASA Federal Credit Union](https://nasafcu.com/careers/about-us)
3. [Employee Benefits – NASA Federal Credit Union](https://nasafcu.com/careers/benefits)
4. [Careers FAQs – NASA Federal Credit Union](https://nasafcu.com/careers/careers-faqs)
5. [NASA Federal Credit Union Job Listings (Lever)](https://jobs.lever.co/nasafcu)

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