---
title: 'Brandwatch, Account Manager I (fixed term cover), APAC, Singapore at Brandwatch'
canonical: 'https://feeny.ai/job/brandwatch-account-manager-i-fixed-term-cover-apac-singapore-brandwatch-krzqger7x76w'
type: 'job'
last_seen: '2026-09-06'
---

# Brandwatch, Account Manager I (fixed term cover), APAC, Singapore at Brandwatch

- **Company:** Brandwatch
- **Location:** Singapore
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.eu.greenhouse.io/brandwatch/jobs/4944876101

## Job description

Job Description

Role Overview (Junior AM/Digital CSM - Maternity Cover) A Digital Customer Success Manager (Digital CSM) manages a pooled portfolio of accounts, focusing on scalable engagement and servicing rather than dedicated, one-to-one account management. Their primary goal is to drive adoption, retention, and satisfaction using centralised digital platforms such as the Brandwatch Success Hub and Intercom.

## Key Responsibilities

Customer Onboarding: Digital CSMs guide customers through a self-service onboarding experience using resources provided in the Success Hub. For eligible accounts, onboarding may involve automated communications (such as a welcome email from success@brandwatch.com), a lightly structured welcome call, and tailored resources via the Success Hub. Portfolio Management: Digital CSMs manage a pool of accounts, optimising their capacity and engagement across a wide customer base rather than serving dedicated clients. Customer Support & Inquiries: All customer questions and support tickets are submitted via the Success Hub or email and managed with Intercom. Digital CSMs monitor these tickets, triage inquiries, and provide resolutions, escalating product-related issues to the Support team as needed. Communication is always team-based and conducted via the central inbox (success@brandwatch.com), not personal emails. Lifecycle Management & Success: CSMs ensure customers have the tools, resources, and guidance they need throughout the lifecycle — from onboarding through renewal. They provide usage insights, business reviews (often automated within the Success Hub), and recommendations tailored to each customer segment. Collaboration With Internal Teams: Digital CSMs collaborate closely with Support, Sales, MDR, and Account Management to ensure smooth processes for lead transition, escalation, and upsell/cross-sell opportunities. Lead passing and ownership transitions are well-documented and tracked using Salesforce and collaborative tools. Process Improvement & Scalability: As Brandwatch/Cision pivots to a digital-first CS model for certain segments, Digital CSMs help build, iterate, and scale internal processes. They often participate in pilot programs and provide feedback on platform improvements and workflow changes. Scope & Coverage Account Eligibility: Only customers meeting certain criteria (e.g., MRR below $1,400 USD, specific product bundles) are assigned to Digital CSM pools. Accounts with a need for higher-touch management or complex packages are managed separately. Communication Standards: Digital CSMs must use team channels and do not introduce themselves as a dedicated point of contact. All messaging emphasises pooled coverage and scalable, digital engagement. Essential Attributes Efficient time and task management across a high-volume, pooled portfolio. Excellent written communication skills, with empathy and solution-oriented mindset. Familiarity with customer success platforms (Intercom, Salesforce, Salesloft, Success Hub/EverAfter). Comfortable with continual process improvement and digital tools.

In summary: A Digital CSM drives customer success via scalable, digital methods, supporting clients through centralized platforms rather than individual relationships, and collaborating with cross-functional teams to optimize outcomes for a large customer segment.

## About Brandwatch

## Company Overview
- **One-liner**: Brandwatch is a digital consumer intelligence platform that helps businesses analyze and act on conversations from social media and the web.
- **Entity Type**: Private (subsidiary of Cision, acquired 2021)
- **Headquarters**: Brighton, England, United Kingdom [builtin.com](https://builtin.com/company/brandwatch)
- **Founded**: 2007 [builtin.com](https://builtin.com/company/brandwatch)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry/industries**: Consumer intelligence, social media management, influencer marketing, analytics
- **Target customers**: B2B – enterprise marketing, communications, and insights teams
- **Mission or purpose statement**: Not explicitly stated in provided materials; the company emphasizes helping organizations “make better decisions” using social data [brandwatch.com](https://www.brandwatch.com/)

## Products & Services
- **Social Media Management**: Engage with audiences, schedule posts, and monitor conversations across social platforms (SaaS) [brandwatch.com](https://www.brandwatch.com/)
- **Consumer Intelligence**: AI-powered analytics that parse social and web data to surface insights about consumers, trends, and brand health (SaaS) [brandwatch.com](https://www.brandwatch.com/)
- **Influencer Marketing**: Identify, analyze, and manage influencer relationships (SaaS) [brandwatch.com](https://www.brandwatch.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total employees reported as 5,000 (likely includes Cision group) [builtin.com](https://builtin.com/company/brandwatch); revenue not disclosed
- **Notable Investors/Partners**: Owned by Cision (backed by Platinum Equity); official data partners include Twitter, Reddit, and Tumblr [builtin.com](https://builtin.com/company/brandwatch)
- **Growth Signals**: Integrated into Cision’s suite; continues to hire across multiple global offices (e.g., London, Sofia, Chicago, Singapore, Melbourne) [brandwatch.com](https://www.brandwatch.com/company/careers/)

## Competitive Advantages
- **Data scale & access**: Official firehose access to Twitter, Reddit, and Tumblr, plus data from 100 million+ websites; historical archive of over 1 trillion conversations with 501 million new entries daily [builtin.com](https://builtin.com/company/brandwatch)
- **AI & query capabilities**: Combines natural language processing and powerful querying to filter and analyze massive datasets
- **Part of Cision ecosystem**: Access to broader media monitoring and PR tools

## Strategic Focus
- Continue to evolve AI-driven analytics and expand integrations within the Cision portfolio
- Strengthen real-time consumer insights for enterprises
- Grow global presence with hybrid/remote teams [brandwatch.com](https://www.brandwatch.com/company/careers/)

## Why Work Here
- **Culture & values**: Emphasizes authenticity, boldness, creativity, and inclusion [brandwatch.com](https://www.brandwatch.com/company/about/)
- **Diversity & Inclusion**: Active D&I committee, gender pay analysis, Women in Technology channel, Pride committee, and Green committee [brandwatch.com](https://www.brandwatch.com/company/about/)
- **Work environment**: Flexible working, hybrid model (combination of remote and on-site); offices in Brighton, London, Sofia, Chicago, New York, Boston, Singapore, Melbourne, Shenzhen, Copenhagen, Stockholm [builtin.com](https://builtin.com/company/brandwatch)
- **Perks & community**: Personal development focus, internal communities (Parents at Brandwatch, Bakers, Creators, Dogs of Brandwatch) [brandwatch.com](https://www.brandwatch.com/company/careers/)
- **Open roles**: ~26 jobs listed across engineering, sales, marketing, operations, and professional services [job-boards.eu.greenhouse.io](http://job-boards.eu.greenhouse.io/brandwatch)

## Sources
1. [brandwatch.com – About Us, Leadership & Culture](https://www.brandwatch.com/company/about/)
2. [brandwatch.com – Careers & Open Roles](https://www.brandwatch.com/company/careers/)
3. [brandwatch.com – Homepage](https://www.brandwatch.com/)
4. [job-boards.eu.greenhouse.io – Jobs at Brandwatch](http://job-boards.eu.greenhouse.io/brandwatch)
5. [builtin.com – Brandwatch Company Profile](https://builtin.com/company/brandwatch)

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