---
title: 'Brandwatch, Customer Success Associate, Sales, APAC, Australia at Brandwatch'
canonical: 'https://feeny.ai/job/brandwatch-customer-success-associate-sales-apac-australia-brandwatch-melbourne-1rg5x7x231kh'
type: 'job'
last_seen: '2026-11-08'
---

# Brandwatch, Customer Success Associate, Sales, APAC, Australia at Brandwatch

- **Company:** Brandwatch
- **Location:** Melbourne, Australia
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.eu.greenhouse.io/brandwatch/jobs/5012992101

## Job description

Customer Success Associate

Cision / Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success—and together, we’ll create the conversations of tomorrow.

Brandwatch’s award-winning consumer intelligence and social listening solutions empower brands and agencies to thrive in a fast-moving digital world. As part of Cision, Brandwatch combines social analytics with media intelligence to deliver end-to-end insights that drive impact.

## About the Role

As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions.

You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience.

## What You’ll Do

Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model

Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions

Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption

Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities

Support customers in achieving their goals through structured success journeys and best practice guidance

Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage

Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage

Contribute to the development and optimization of scaled CS programs, content, and automation workflows

Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience

## What You Bring

2–4 years of experience in Customer Success, Account Management, or related SaaS roles

Experience managing high-volume account portfolios or working in a scaled/tech-touch model

Strong communication skills, with the ability to engage customers effectively in one-to-many formats

A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions

Highly organized with the ability to manage competing priorities at scale

Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment

Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)

## Nice to Have

## Experience in digital customer engagement programs

Familiarity with customer lifecycle automation, segmentation, and playbook design

Knowledge of social listening, media intelligence, or marketing analytics platforms

Experience creating or delivering customer-facing content (webinars, guides, onboarding materials)

Basic understanding of data analytics or reporting tools

## About Brandwatch

## Company Overview
- **One-liner**: Brandwatch is a digital consumer intelligence platform that helps businesses analyze and act on conversations from social media and the web.
- **Entity Type**: Private (subsidiary of Cision, acquired 2021)
- **Headquarters**: Brighton, England, United Kingdom [builtin.com](https://builtin.com/company/brandwatch)
- **Founded**: 2007 [builtin.com](https://builtin.com/company/brandwatch)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry/industries**: Consumer intelligence, social media management, influencer marketing, analytics
- **Target customers**: B2B – enterprise marketing, communications, and insights teams
- **Mission or purpose statement**: Not explicitly stated in provided materials; the company emphasizes helping organizations “make better decisions” using social data [brandwatch.com](https://www.brandwatch.com/)

## Products & Services
- **Social Media Management**: Engage with audiences, schedule posts, and monitor conversations across social platforms (SaaS) [brandwatch.com](https://www.brandwatch.com/)
- **Consumer Intelligence**: AI-powered analytics that parse social and web data to surface insights about consumers, trends, and brand health (SaaS) [brandwatch.com](https://www.brandwatch.com/)
- **Influencer Marketing**: Identify, analyze, and manage influencer relationships (SaaS) [brandwatch.com](https://www.brandwatch.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total employees reported as 5,000 (likely includes Cision group) [builtin.com](https://builtin.com/company/brandwatch); revenue not disclosed
- **Notable Investors/Partners**: Owned by Cision (backed by Platinum Equity); official data partners include Twitter, Reddit, and Tumblr [builtin.com](https://builtin.com/company/brandwatch)
- **Growth Signals**: Integrated into Cision’s suite; continues to hire across multiple global offices (e.g., London, Sofia, Chicago, Singapore, Melbourne) [brandwatch.com](https://www.brandwatch.com/company/careers/)

## Competitive Advantages
- **Data scale & access**: Official firehose access to Twitter, Reddit, and Tumblr, plus data from 100 million+ websites; historical archive of over 1 trillion conversations with 501 million new entries daily [builtin.com](https://builtin.com/company/brandwatch)
- **AI & query capabilities**: Combines natural language processing and powerful querying to filter and analyze massive datasets
- **Part of Cision ecosystem**: Access to broader media monitoring and PR tools

## Strategic Focus
- Continue to evolve AI-driven analytics and expand integrations within the Cision portfolio
- Strengthen real-time consumer insights for enterprises
- Grow global presence with hybrid/remote teams [brandwatch.com](https://www.brandwatch.com/company/careers/)

## Why Work Here
- **Culture & values**: Emphasizes authenticity, boldness, creativity, and inclusion [brandwatch.com](https://www.brandwatch.com/company/about/)
- **Diversity & Inclusion**: Active D&I committee, gender pay analysis, Women in Technology channel, Pride committee, and Green committee [brandwatch.com](https://www.brandwatch.com/company/about/)
- **Work environment**: Flexible working, hybrid model (combination of remote and on-site); offices in Brighton, London, Sofia, Chicago, New York, Boston, Singapore, Melbourne, Shenzhen, Copenhagen, Stockholm [builtin.com](https://builtin.com/company/brandwatch)
- **Perks & community**: Personal development focus, internal communities (Parents at Brandwatch, Bakers, Creators, Dogs of Brandwatch) [brandwatch.com](https://www.brandwatch.com/company/careers/)
- **Open roles**: ~26 jobs listed across engineering, sales, marketing, operations, and professional services [job-boards.eu.greenhouse.io](http://job-boards.eu.greenhouse.io/brandwatch)

## Sources
1. [brandwatch.com – About Us, Leadership & Culture](https://www.brandwatch.com/company/about/)
2. [brandwatch.com – Careers & Open Roles](https://www.brandwatch.com/company/careers/)
3. [brandwatch.com – Homepage](https://www.brandwatch.com/)
4. [job-boards.eu.greenhouse.io – Jobs at Brandwatch](http://job-boards.eu.greenhouse.io/brandwatch)
5. [builtin.com – Brandwatch Company Profile](https://builtin.com/company/brandwatch)

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