--- title: 'Brandwatch, Customer Success Associate, Sales, APAC, Australia at Cision' canonical: 'https://feeny.ai/job/brandwatch-customer-success-associate-sales-apac-australia-cision-melbourne-93ff1yqse086' type: 'job' last_seen: '2026-10-30' --- # Brandwatch, Customer Success Associate, Sales, APAC, Australia at Cision - **Company:** Cision - **Location:** Melbourne, Australia - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.eu.greenhouse.io/cision/jobs/5005203101 ## Job description At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Customer Success Associate Cision / Brandwatch At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success—and together, we’ll create the conversations of tomorrow. Brandwatch’s award-winning consumer intelligence and social listening solutions empower brands and agencies to thrive in a fast-moving digital world. As part of Cision, Brandwatch combines social analytics with media intelligence to deliver end-to-end insights that drive impact. ## About the Role As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions. You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience. ## What You’ll Do Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities Support customers in achieving their goals through structured success journeys and best practice guidance Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage Contribute to the development and optimization of scaled CS programs, content, and automation workflows Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience ## What You Bring 2–4 years of experience in Customer Success, Account Management, or related SaaS roles Experience managing high-volume account portfolios or working in a scaled/tech-touch model Strong communication skills, with the ability to engage customers effectively in one-to-many formats A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions Highly organized with the ability to manage competing priorities at scale Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment Experience working with CRM/CS platforms (e.g., Planhat, Salesforce) ## Nice to Have ## Experience in digital customer engagement programs Familiarity with customer lifecycle automation, segmentation, and playbook design Knowledge of social listening, media intelligence, or marketing analytics platforms Experience creating or delivering customer-facing content (webinars, guides, onboarding materials) Basic understanding of data analytics or reporting tools Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/). Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process. ## About Cision ## Company Overview - **One-liner**: Cision is an AI-powered media monitoring and intelligence platform that helps PR, communications, and marketing professionals understand and engage with their audiences. - **Entity Type**: Private (owned by Platinum Equity Advisors, LLC) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 1876 (originating as a wire service; modern Cision formed through acquisitions) - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Public Relations and Communications Services, Media Intelligence, Social Media Management - **Target customers**: B2B – PR and corporate communications teams, marketing and social media professionals, enterprise and SMB organizations - **Mission or purpose statement**: “Powering the future of intelligence and impact” – equipping brands with AI, data, and human expertise to navigate complexity and make confident decisions. ## Products & Services - **[CisionOne](https://www.cision.com/)**: All-in-one media intelligence platform for media monitoring, analytics, journalist outreach, social listening, and reporting. (SaaS) - **[Brandwatch](https://www.cision.com/)**: Consumer intelligence, influencer marketing, and social media management suite. (SaaS) - **[PR Newswire](https://www.cision.com/)**: Press release distribution and news amplification service. - **[PR Newswire Amplify](https://www.cision.com/about/)**: AI-driven multi-channel campaign tool that extends press release reach and impact. - **[Trajaan](https://www.cision.com/about/)**: Search intelligence platform that monitors generative AI, social, shopping, and traditional search queries for emerging trends. - **Professional Services**: Strategic guidance, data analysis, and consulting to power data-driven communication strategies. ## Market Standing - **Valuation/Market Cap**: Not publicly available (privately held; acquired by Platinum Equity in 2019 for ~$2.74B) - **Key Metric**: Annual Revenue – $900M (LinkedIn, 2026) - **Notable Investors/Partners**: Platinum Equity (owner); served by 75,000+ organizations including 84% of the Fortune 500 - **Growth Signals**: Global presence in 38 countries; 1,413 employees; recent $250M debt financing (May 2025); continues to expand AI capabilities and search intelligence with Trajaan. ## Competitive Advantages - **Unified platform** combining traditional media monitoring, social listening, consumer intelligence, and press release distribution – reducing tool sprawl for comms teams. - **Exclusive data partnerships** and access to millions of media sources (print, online, TV, radio, social, podcasts). - **AI-powered insights** across the entire workflow, from content creation to performance measurement. - **Human expertise** layer provides strategic guidance that pure software competitors lack. - **Brand recognition** via legacy PR Newswire and Brandwatch acquisitions. ## Strategic Focus - Deepening AI integration across all products to automate workflows and deliver faster, smarter insights. - Expanding **search intelligence** (Trajaan) to capture intent signals from generative AI and e-commerce platforms. - Building a **unified intelligence** layer that blends social, traditional media, and search data. - Growing through strategic acquisitions and global market expansion. ## Why Work Here - **Culture**: Emphasizes diversity, equity, inclusion, and belonging (“Be seen, be understood, be you”). Values include innovation with impact, collaboration, and every interaction matters. - **Remote/Hybrid Policy**: Many roles offer hybrid or fully remote options across global locations (US, Canada, UK, India, Bulgaria, Hungary, Australia, etc.). - **Perks**: Quarterly paid wellness days, free Headspace subscription, mental health first-aiders, charity matching, competitive benefits. - **Growth**: “As Cision grows, you’ll grow, too” – internal mobility and development are encouraged. - **Engineering Culture**: Work alongside data analysts, full-stack engineers, and AI researchers building industry-leading solutions. ## Sources 1. [cision.com/about](https://www.cision.com/about/) 2. [cision.com/careers](https://www.cision.com/careers/) 3. [cision.com](https://www.cision.com/) 4. 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