--- title: 'Builder - Customer Support Specialist at Reevo' canonical: 'https://feeny.ai/job/builder-customer-support-specialist-reevo-san-francisco-ebr1v5fpgbq7' type: 'job' last_seen: '2026-09-07' --- # Builder - Customer Support Specialist at Reevo - **Company:** Reevo - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/reevo/441f5047-72ee-4d72-923a-14b4b7c7d290 ## Job description ## ABOUT US: At Reevo, we're reimagining the entire revenue stack from the ground up, and we're doing it with speed. We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster, smarter, and more collaboratively. By combining automation, intelligence, and a radically intuitive interface, we're helping companies unlock new levels of productivity and growth across marketing, sales, ops, and customer success teams. If you're excited about working on a product that reshapes how revenue teams work and being surrounded by curious, driven teammates, you'll feel right at home here. From day one, you'll get real ownership, real mentorship, and real impact. Our team of 100+ builders have over 30 exits under their belt, so you'll be in good company, and working alongside the best! ## THE OPPORTUNITY: When Reevo breaks, someone's pipeline stops moving. Our customers run their entire revenue motion on our platform: the leads they source, the sequences they send, the deals they forecast. A sync that fails quietly or a sequence that pauses when it shouldn't is not an inconvenience to them. It is a missed quarter. You are the person who catches that. Not by apologizing well, but by understanding the product deeply enough to find the actual cause and get it fixed. That’s real impact. We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now. ## WHAT YOU'LL DO: - Handle customer queries in our day-to-day support queues, ensuring timely resolution of issues and adherence to SLAs. You’ll own every issue end to end. - Reproduce reported issues in the product before escalating, and file clean, engineer-ready tickets when you can't resolve them yourself - Track recurring issues and patterns, ensuring that user insights contribute directly to product development - Improve operational efficiency by identifying process optimizations and automation. - Help build the playbooks: macros, triage rules, tagging taxonomy, and escalation paths ## WHAT YOU BRING: - 1+ years of experience in customer support or user operations within a B2B SaaS or a technology environment. - Highly ambitious , with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team. - Excellent verbal and written communication skills with a keen eye for detail. - Genuine curiosity about how products work. You read the error, you form a hypothesis before escalating. - Real ownership instinct. You follow a customer issue to resolution rather than handing it off and moving on - Comfort with ambiguity and no playbook. When the answer isn't documented, you find it and then document it ## NICE TO HAVES: - Experience with Pylon, Zendesk, Intercom, or a comparable ticketing platform - Familiarity with Salesforce, HubSpot, or similar CRM/database platforms - You've used a CRM as an end user and know where they usually break ## WHAT WE OFFER: - Compensation: A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth. - Comprehensive benefits: health, dental, and vision coverage, generous paid time off (PTO), plus additional benefits that support how you work. - Growth and development: Career advancement paths, dedicated mentorship opportunities, and a strong commitment to investing in your continuous professional development and skill enhancement. - Dynamic culture: Join a collaborative, innovative, and fast-paced work environment where your direct contributions have a tangible and immediate impact on the product, the sales strategy, and the overall company trajectory. Here at Reevo, we know the best ideas come from people with different experiences and perspectives. We welcome candidates from all backgrounds and are proud to be an equal opportunity employer. We do not discriminate based on any protected characteristic, and we’re happy to provide accommodations throughout the application process. ## About Reevo ## Company Overview - **One-liner**: Reevo is building an AI-native Revenue Operating System that replaces legacy CRM and fragmented sales stacks with a single, unified platform for GTM teams. - **Entity Type**: Private (Series A / Venture Round) - **Headquarters**: Santa Clara, California, United States - **Founded**: 2024 - **Founders**: David Zhu (CEO), Clement Fang (CTO), Cindy Hao (Co-Founder), Curtis Tan (Co-Founder) ## Core Business - **Primary industry/industries**: Sales technology / CRM / Revenue Operations - **Target customers**: B2B sales teams of all sizes (SMB to Enterprise), particularly revenue organizations looking to consolidate multiple point solutions into one AI-powered platform. - **Mission or purpose statement**: Reevo envisions a future where ambition is never limited by tools, and AI frees people to solve creative, strategic problems that software cannot. [reevo.ai/about](https://reevo.ai/about) ## Products & Services - **Reevo CRM & Workflow Engine**: A unified platform that combines CRM, sequences, dialer, inbox, meeting intelligence, reporting, and workflow automation. [reevo.ai](https://reevo.ai/) - **Ask Reevo Copilot**: An AI assistant that answers questions about pipeline, deal health, objections, and next steps, reasoning across the entire dataset rather than just summarizing. [reevo.ai](https://reevo.ai/) - **Find Module**: TAM sourcing, enrichment, lead routing, and lead scoring (with intent signals and scoring “Soon”). [reevo.ai](https://reevo.ai/) - **Engage Module**: Domain purchasing, inbox warming, sequences, schedule & dial, meeting prep & insights, smart task logging, smart email composer, deal monitoring, performance coaching. [reevo.ai](https://reevo.ai/) ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metric**: Total Funding – USD **$91.0 million** across three rounds (Seed $10M led by Zhu Ventures, Non-Equity Assistance $1M from AWS, Venture Round $80M led by Khosla Ventures and Kleiner Perkins). [linkedin.com](https://www.linkedin.com/company/reevo-ai) - **Notable Investors/Partners**: Khosla Ventures, Kleiner Perkins, Zhu Ventures, Amazon Web Services. Board Director: Mamoon Hamid. [linkedin.com](https://www.linkedin.com/company/reevo-ai) - **Growth Signals**: - 101 employees as of mid-2025, with **+153% YoY headcount growth** and **+9.2% monthly LinkedIn follower growth**. [linkedin.com](https://www.linkedin.com/company/reevo-ai) - 21 active job postings; job posting trend **+600% YoY**. - Founders and core engineering team have backgrounds scaling DoorDash, Stripe, Amazon, Affirm, and Square. [reevo.ai/about](https://reevo.ai/about) ## Competitive Advantages - **AI-native architecture**: Reevo is built from the ground up with AI at the foundation, not bolted on. The platform claims 90% of its front-end code is AI-generated. [reevo.ai/about](https://reevo.ai/about) - **Vertically integrated “best-in-one” platform**: Reevo eliminates the hub-and-spoke model, providing a single system that captures all first-party data across the entire revenue cycle. [reevo.ai/about](https://reevo.ai/about) - **Deep reasoning, not just summarization**: Ask Reevo Copilot analyzes accounts to prescribe next steps, drafts follow-ups, and coaches reps by learning from top performers’ talk tracks. [reevo.ai](https://reevo.ai/) - **Founding team experience**: Leaders have scaled hyper-growth tech (DoorDash, Square, Amazon, Stripe, Atomic/OpenStore) and bring an engineering-first mindset to GTM software. [reevo.ai/about](https://reevo.ai/about) ## Strategic Focus - **Current priorities**: Hiring aggressively across engineering, sales, product, marketing, and customer success to scale the platform and go-to-market motion. Open roles include Staff/Sr Staff Software Engineer, Founding Sales Engineer, SDR Manager, Product Marketing Lead. [reevo.ai/careers](https://reevo.ai/careers) - **Direction for growth**: Expand pipeline coverage features (intent signals, lead scoring), deepen AI coaching and meeting intelligence, and replace legacy CRM deployments with a single revenue operating system. [reevo.ai](https://reevo.ai/) - **Engineering philosophy**: Reevo aims to bring the “execution speed, architectural rigor, and relentless focus of hyper-growth tech to the bloated world of B2B SaaS.” [reevo.ai/about](https://reevo.ai/about) ## Why Work Here - **Culture highlights**: Core values emphasize building for the user, moving fast, and treating sales friction as an engineering problem. The team draws from top tech companies and values practical, real-world impact. [reevo.ai/careers](https://reevo.ai/careers) - **Remote/hybrid/office policy**: Offices in San Francisco and Santa Clara. Many roles list San Francisco or Santa Clara. The LinkedIn data shows 99% of employees in the US, with presence in Canada and China. [linkedin.com](https://www.linkedin.com/company/reevo-ai) - **Notable perks or engineering culture**: AI-driven development culture (90% front-end code generated by AI). Strong emphasis on not retrofitting AI but building it as the foundation. High-trust, high-ownership environment for builders. [reevo.ai/about](https://reevo.ai/about) ## Sources 1. [Reevo.ai – Homepage](https://reevo.ai/) 2. [Reevo.ai – About Page](https://reevo.ai/about) 3. [Reevo.ai – Careers Page](https://reevo.ai/careers) 4. [LinkedIn – Reevo](https://www.linkedin.com/company/reevo-ai) 5. [Jobs.ashbyhq.com – Reevo](https://jobs.ashbyhq.com/reevo) ## Other roles at Reevo - [Builder - Forward Deployed Revenue Operations](https://feeny.ai/job/builder-forward-deployed-revenue-operations-reevo-san-francisco-vrjc75hr63vh) — San Francisco, CA - [Builder - Forward Deployed Operations (Early Career)](https://feeny.ai/job/builder-forward-deployed-operations-early-career-reevo-san-francisco-g77xq1y97wap) — San Francisco, CA / Santa Clara, CA - [Builder - Senior Product Designer, Design Systems](https://feeny.ai/job/builder-senior-product-designer-design-systems-reevo-santa-clara-3ytsq2xreevj) — Santa Clara, CA - [Builder - Forward Deployed Generalist](https://feeny.ai/job/builder-forward-deployed-generalist-reevo-san-francisco-0mf5mrcamkrp) — San Francisco, CA - [Builder - Forward Deployed Generalist (Early Career)](https://feeny.ai/job/builder-forward-deployed-generalist-early-career-reevo-san-francisco-cgkt32dyh6kb) — San Francisco, CA / Santa Clara, CA - [Builder - Engineering Lead](https://feeny.ai/job/builder-engineering-lead-reevo-santa-clara-ch0agxjpxe0r) — Santa Clara, CA - [Builder - Senior Software Engineer, AI](https://feeny.ai/job/builder-senior-software-engineer-ai-reevo-santa-clara-57vf5caqpc4m) — Santa Clara, CA - [Builder - Senior/Staff Software Engineer](https://feeny.ai/job/builder-senior-staff-software-engineer-reevo-santa-clara-w0e40nt3e2p3) — Santa Clara, CA - [Builder - Product Lead, Find](https://feeny.ai/job/builder-product-lead-find-reevo-san-francisco-y14r3re0fzn1) — San Francisco, CA / Santa Clara, CA - [Builder - Senior/Staff Product Manager](https://feeny.ai/job/builder-senior-staff-product-manager-reevo-san-francisco-9mjqct3wh5jf) — San Francisco, CA / Santa Clara, CA