---
title: 'Business & AI Process Automation Analyst at Crypto.com'
canonical: 'https://feeny.ai/job/business-ai-process-automation-analyst-crypto-com-hong-kong-3rjdr20w1yj9'
type: 'job'
last_seen: '2026-10-24'
---

# Business & AI Process Automation Analyst at Crypto.com

- **Company:** Crypto.com
- **Location:** Hong Kong
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.lever.co/crypto/bc9b829d-77a4-436d-85ba-d8973c461b54

## Job description

## About the role

We are looking for a Business & AI Process Automation Analyst to help our Corporate Development team turn business data and operational processes into better decisions, faster execution, and measurable improvements.

This is a hybrid business-and-technology role for someone with a Computer Science, Information Systems, or related background who enjoys working closely with business users. You will work across Corporate Development, Product, Operations, Finance, Engineering, Legal, Compliance, and other stakeholders.

## What you’ll do

Cross-functional and external stakeholder delivery

- Manage operational requirements, timelines, and issue resolution across Corporate Development, Product, Operations, Finance, Engineering, Legal, Compliance, and other internal teams.

- Manage end-to-end operational workflows for new digital asset integrations and asset offerings across products — from initial assessment through to live launch and ongoing maintenance.

- Oversee and execute platform updates for critical asset events: token migrations, smart contract swaps, protocol upgrades, rebrands, and asset deprecation/offboarding.

- Act as the primary operational point of contact for external project teams, foundations, and key stakeholders.

- Coordinate internally to facilitate joint promotional campaigns, user engagement activities, and ecosystem growth initiatives with external partners.

AI-enabled process automation

- Identify repetitive analytical and operational work that can be improved with AI, LLMs, Python, SQL, APIs, low-code tools, or workflow platforms.

- Design and implement multi-step workflows with prompts, data transformations, validation rules, operating procedures, and clear business ownership.

- Test and monitor workflows for accuracy, edge cases, failures, exceptions, human review, approval gates, escalation, and safe fallback procedures.

Business analysis and decision support

- Translate ambiguous business questions into structured analysis, measurable metrics, data requirements, and actionable recommendations.

- Analyse business performance, product and operational trends, opportunities, bottlenecks, and process effectiveness.

- Build dashboards, reports, and executive-ready presentations, clearly explaining assumptions, trade-offs, limitations, and impact.

Data quality and control

- Investigate discrepancies across reports, systems, data sources, and metric definitions, and establish consistent business logic.

- Document data sources, transformations, analytical assumptions, ownership, and control requirements.

- Identify and escalate data-quality, access-control, privacy, security, and operational risks, ensuring AI-assisted outputs are validated before use.

## What we’re looking for

- 3+ years of relevant professional experience in business intelligence, business analytics, process automation, operations analytics, or a related role.

- A degree in Business Administration or Computer Science, Data Analytics, Information Systems or a related discipline; equivalent practical experience is also welcome.

- Practical experience using AI-enabled tools, LLMs, workflow automation, low-code platforms, or agentic workflows to improve analytical or operational processes.

- Strong business judgment and the ability to connect analysis to priorities, trade-offs, and measurable outcomes.

- Strong written and verbal communication skills, with the ability to work effectively across technical and business teams.

- A structured, detail-oriented approach to problem-solving and the ability to prioritise effectively when requirements are ambiguous or changing.

- Based in Hong Kong and able to work with stakeholders across different functions and time zones.

## Nice to Have

- Experience building dashboards, reports, data pipelines, or analytical tools using Power BI, Tableau, Looker, Excel, or equivalent tools.

- Experience with Python and SQL for data preparation, analysis, automation, or workflow development.

- Experience building or implementing AI agents or multi-step workflows with exception handling and human handoffs.

- Experience with APIs, Git, n8n, Databricks, cloud data tools, or workflow-orchestration platforms.

- Exposure to financial services, fintech, digital assets, payments, trading, capital markets, or another fast-moving technology environment.

## #LI-CY2

## About Crypto.com

## Company Overview
- **One-liner**: Crypto.com operates a comprehensive cryptocurrency exchange and financial services platform, aiming to accelerate the world’s transition to cryptocurrency.
- **Entity Type**: Private (Funding Stage: Series A, multiple past ICOs; $53.7M in total disclosed funding)
- **Headquarters**: Singapore
- **Founded**: 2016
- **Founders**: Kris Marszalek, Bobby Bao, Rafael Melo, Gary Or

## Core Business
- **Primary industry**: Cryptocurrency Exchange & Financial Services
- **Target customers**: B2C (over 100 million retail users globally), B2B (institutional trading, exchange API services)
- **Mission or purpose statement**: “Cryptocurrency in Every Wallet™”

## Products & Services
- **Crypto.com App**: Retail-focused mobile app for buying, selling, and trading over 250 cryptocurrencies, also offering staking, crypto-backed loans, and the Crypto.com Visa Card.
- **Crypto.com Exchange**: Professional-grade spot and derivatives trading platform for advanced traders and institutions, providing deep liquidity and low fees.
- **Crypto.com DeFi Wallet**: Non-custodial decentralized wallet that gives users full control of their private keys for interacting with DeFi protocols.
- **Crypto.com Visa Card**: A prepaid card (in various metal tiers) that lets users spend cryptocurrency at merchants worldwide and earn cashback in CRO tokens.
- **Crypto.com Price & Market Data**: Real-time crypto price tracking and portfolio management tools.
- **Crypto.com Capital**: Venture capital arm investing in early-stage crypto and blockchain startups.
- **Cronos (CRO)**: The native blockchain and token powering the Crypto.com ecosystem, used for transaction fees, staking, and governance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held); CRO token market cap fluctuates (approximately $2-4B range in recent months based on market conditions).
- **Key Metric**: Over 100 million users worldwide; annual revenue estimated at $1.2 billion (per LinkedIn).
- **Notable Investors/Partners**: Past investors include a Series A round of $25M (2 investors) and two ICO rounds raising a combined ~$28.7M. Key partners include Visa for the card program, Chainlink for oracle data, and partnerships with major sports leagues (F1, UFC, Paris Saint-Germain, etc.).
- **Growth Signals**: Headcount of ~2,183 with +9.8% YoY growth; operations in 10 countries with 12 offices; acquisitions include Nadex, The Small Exchange (regulated derivatives exchanges in the US), and The Card Group Pty Ltd.

## Competitive Advantages
- **Massive user base & brand recognition**: Over 100 million users, making it one of the world’s largest crypto platforms.
- **End-to-end ecosystem**: Integrated suite from retail app and card to exchange, DeFi wallet, and institutional services.
- **Regulatory emphasis**: Strong focus on compliance with licenses and registrations in key markets (e.g., US, UK, Malta, Singapore).
- **VIP marketing & partnerships**: Major sports and entertainment sponsorships (UFC, F1, PSG) drive global brand awareness.
- **Security track record**: No major hacks to date; emphasis on security and insurance coverage.

## Strategic Focus
- **Global expansion & compliance**: Growing into regulated markets (Europe under MiCA, US, UK, Asia) and acquiring regulated entities (Nadex, Small Exchange).
- **Product diversification**: Expanding into derivatives, prediction markets, sports betting, and institutional-grade trading platforms.
- **Talent & culture scaling**: Maintaining a “startup within a global company” culture while scaling headcount and adding senior hires across engineering, compliance, and product.
- **Token ecosystem growth**: Driving utility and adoption for Cronos (CRO) through staking, card rewards, and DeFi.

## Why Work Here
- **Culture & values**: Known for a high-performance, “get it done” culture where clarity of thought, ownership, and grit are prized. Described as a meritocracy with a flat hierarchy where good ideas win regardless of seniority. “Leave your ego at the door.”
- **Engineering & product focus**: Strong technical team (492 people in technical roles), work on cutting-edge blockchain, DeFi, and trading infrastructure. Employees work closely with the executive team.
- **Global & diverse environment**: Team spans ~86 nationalities, with major hubs in Hong Kong, Bulgaria, Singapore, the US, the UK, and more. Hybrid work model in most locations.
- **Growth & impact**: “You are empowered to think and do things that have never been done before.” Opportunity to build from scratch in a fast-growing industry.
- **Competitive total rewards**: Competitive compensation, token grants/staking opportunities for employees, and a strong benefits package (specifics vary by region).
- **Current open roles** (~132 active postings as of mid-2026): Roles for senior backend engineers (Golang), security engineers (AI/DevSecOps), trading analytics developers, product managers (exchange, verification), and compliance managers.
- **Hybrid/Office policy**: Hybrid model in most offices (e.g., Singapore, Hong Kong, US); full remote in some roles but generally prefers in-person collaboration.

## Sources
1. [Crypto.com About Page](https://crypto.com/us/about)
2. [LinkedIn Company Page - Crypto.com](https://linkedin.com/company/cryptocom)
3. [Crypto.com Global Careers](https://crypto.com/en/careers)
4. [Crypto.com US Careers](https://crypto.com/us/careers)
5. [Crypto.com Lever Careers Portal](https://jobs.lever.co/crypto)

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