---
title: 'Business Analyst at ATI Business Group'
canonical: 'https://feeny.ai/job/business-analyst-ati-business-group-central-jakarta-ynr03bfqq064'
type: 'job'
last_seen: '2026-09-15'
---

# Business Analyst at ATI Business Group

- **Company:** ATI Business Group
- **Location:** Central Jakarta
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/atibusinessgroup/ea79ee41-e82c-451c-b698-4b23f2dad3e8

## Job description

Are you passionate about solving business problems through process improvement, data, and automation? Do you enjoy turning complex operational challenges into structured solutions that create measurable business impact?

We're looking for an analytical and detail-oriented Business Analyst to join our Business Performance & Transformation (BPT) team. In this role, you'll help assess, standardize, and optimize business processes while supporting automation and continuous improvement initiatives that increase efficiency and enable scalable growth across ATI.

You'll partner with stakeholders across Operations, Commercial, Technology, and BPT to gather requirements, map current and future-state processes, and build data-driven recommendations that guide business decisions and transformation priorities.

Key Responsibilities:

- Lead process improvement and automation initiatives from discovery through implementation, including business assessment, requirements gathering, user acceptance testing (UAT), and rollout
- Own project scope, timelines, and delivery while ensuring initiatives are completed on time and aligned with business objectives
- Partner with stakeholders across Operations, Commercial, Technology, and Business Performance & Transformation (BPT) to facilitate workshops, align priorities, and communicate project progress, risks, and key decisions
- Analyze current-state processes and design standardized future-state processes, reports, templates, and solution recommendations that improve efficiency and scalability
- Develop business cases by evaluating expected benefits, implementation effort, and business impact to support project prioritization and investment decisions
- Drive the successful rollout of proven solutions across multiple operational teams by creating reusable documentation, playbooks, templates, and best practices
- Monitor project outcomes and identify opportunities for continuous improvement, automation, and operational excellence
- Translate complex operational and performance data into clear, structured, and persuasive narratives
- Develop executive-ready presentations for QBRs, client engagements, leadership reviews, and strategic discussions
- Work closely with Operations and BPT teams to extract meaningful business insights from performance data
- Partner with senior stakeholders across Operations, Commercial, BPT, and Executive Leadership
- Act as a thought partner in shaping strategic messaging and executive communication

Is this you?

- More than 4 years of experience in business analysis, process analysis, or business process improvement, with a proven track record of leading projects from initiation to implementation and delivering measurable business outcomes
- Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field
- Strong stakeholder management and communication skills, with professional proficiency in English (written and spoken)
- Hands-on experience using at least one Business Intelligence (BI) tool, such as Power BI, Looker, or Tableau, to analyze, model, and visualize data
- Strong analytical, logical, and problem-solving skills with excellent attention to detail
- Experience documenting business requirements, process maps, workflows, and business cases
- Ability to manage multiple priorities independently in a fast-paced environment
- Experience with process automation, Business Process Management (BPM), or continuous improvement initiatives
- Understanding of ETL processes, data warehouse concepts, or data transformation
- Experience using project management or collaboration tools such as JIRA
- Exposure to the travel, BPO, consulting, or shared services industry
- Professional certifications such as CBAP, Agile/Scrum, Lean, or Six Sigma
- Previous people management experience
- Deep software engineering or programming expertise
- Exceptional storytelling and narrative structuring ability
- Strong PowerPoint and presentation development capability (non-negotiable)
- Ability to simplify complex operational topics into compelling executive messaging
- Strong commercial awareness and business acumen
- Excellent written and verbal communication skills

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

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- [Travel Consultant (Fluent in English)](https://feeny.ai/job/travel-consultant-fluent-in-english-ati-business-group-central-jakarta-gzamq03533s9) — Central Jakarta
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