---
title: 'Business Analyst (chat bot) at Kyivstar'
canonical: 'https://feeny.ai/job/business-analyst-chat-bot-kyivstar-ukraine-ch8asmprnfyh'
type: 'job'
last_seen: '2026-09-08'
---

# Business Analyst (chat bot) at Kyivstar

- **Company:** Kyivstar
- **Location:** Ukraine
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/kyivstar/9d27f1d1-4121-4405-ad2a-35f96f7e4bbc

## Job description

We are looking for a Business Analyst to join our Product Development Team. You will join the in-house development team, whose primary responsibility is analyzing and designing scenarios for chat bot via Node-red. The role has all the advantages of working in a product team — versatile projects, plenty of independence, a chance to influence the direction of development, and the opportunity to grow with the role.

## About us

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine's largest telecom operators. Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users' needs. Over 500+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services. We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.

## What you will do

- Work in a cross-functional team with analysts, developers & designers to deliver product features
- Identifying options for potential solutions and assessing them for technical and business suitability
- Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction
- Analyze requirements, and define use cases and functional requirements for the software
- Design chat bot scenarios for B2B users
- Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution
- Perform requirements management, prioritization, traceability, verification, and validation of the requirements
- Backlog management and facilitation if needed
- Oversees test implementation, gathers feedback from users, and proposes functional improvements
- Selection and implementation of the necessary tools, technologies, and techniques

## Qualifications and experience needed

- 2+ years of relevant working experience
- Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc
- Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process
- Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.)
- Understanding of low code engineering
- Experience with configuration in Node-red
- Strong understanding of SDLC principles
- Understanding of CI/CD (principles, instruments)
- Good communication & facilitation skills
- Strong analytical and system thinking skills
- Team player with proven ability to work cross-functionally
- Can effectively deal with ambiguity

A plus would be

- Experience in low code programming
- Experience with data sources such as PostgreSQL, MySQL, MongoDB, or MS SQL servers
- Understanding and experience applying SOA, DDD, monolith, and design patterns
- Experience in designing RESTful APIs
- Basic expertise in mobile development technologies
- Experience in integration projects
- Excellent knowledge of Atlassian stack (Jira, Confluence)

## What we offer

- Office or remote — it’s up to you
- Remote onboarding
- Performance bonuses
- We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners
- Health and life insurance
- Wellbeing program and corporate psychologist
- Reimbursement of expenses for Kyivstar mobile communication

## About Kyivstar

## Company Overview
- **One-liner**: Kyivstar is the largest electronic communications operator in Ukraine, providing mobile, fixed internet, digital TV, and enterprise digital solutions (Big Data, IoT, cybersecurity, cloud) to over 23 million subscribers.
- **Entity Type**: Private (wholly owned subsidiary of publicly traded international telecom group VEON Ltd., NASDAQ: VEON)
- **Headquarters**: Kyiv, Ukraine
- **Founded**: 1994 (first call made on December 9, 1997)
- **Founders**: Not publicly available (founded as a joint venture; current structure is a subsidiary of VEON)

## Core Business
- **Primary Industries**: Telecommunications, Digital Services (Big Data, IoT, Cloud, Cybersecurity)
- **Target Customers**: B2C (23.3 million mobile subscribers, 1.1 million home internet users), B2B (enterprise digital solutions for businesses and public sector), SMB
- **Mission**: "We protect Ukraine and provide assistance to people."

## Products & Services
- **Mobile Services**: 4G connectivity, voice, SMS, and data plans via the largest network infrastructure in Ukraine (over 70,700 base stations).
- **Fixed Internet**: FTTB and GPON technology, serving more than 1.1 million home internet subscribers with a fiber-optic network spanning 44,000+ km.
- **Kyivstar TV**: OTT TV platform offering 430+ channels and a video library with 20,000+ movies and shows.
- **Big Data**: Analytics solutions for audience insights, location intelligence, and personalized marketing.
- **Data Platform**: Data consolidation, analysis, and visualization tools (e.g., Power BI, predictive analytics).
- **Cybersecurity**: Network and cloud security solutions delivered in partnership with Fortinet, Barracuda, and Commvault.
- **IoT**: Industrial IoT for automation, logistics, security, and smart services in healthcare, manufacturing, agriculture, and utilities.
- **Cloud Solutions**: Digital solutions for business process optimization, cost reduction, and flexible work.

## Market Standing
- **Valuation/Market Cap**: Not disclosed separately (parent VEON Ltd. has a market cap of approximately $X.XB – not publicly stated in provided data)
- **Key Metric (Revenue)**: USD 297 million for the quarter ended September 30, 2025 (Q3 FY2025 per SEC Form 6-K) – Operating income: -$48M, Net income: -$89M
- **Notable Investors/Partners**: Sole shareholder is VEON Ltd., whose shareholders include major investment funds such as Exor NV, Shah Capital, Prosperity Capital, and Kopernik Global Investors. No majority shareholder.
- **Growth Signals**:
  - Plans to invest $1 billion in network development between 2023 and 2027.
  - Largest taxpayer in Ukrainian telecom – over UAH 90 billion contributed to state budget.
  - First operator in Ukraine to fully upgrade switching network for high-speed mobile data.
  - Actively rolling out GPON technology for fixed broadband.

## Competitive Advantages
- **Largest telecom infrastructure** in Ukraine – 70,700+ base stations and 44,000+ km of fiber-optic backbone.
- **Market leadership** – #1 mobile operator by subscriber base (23.3 million) and largest fixed internet provider.
- **Broad digital portfolio** – offers not just connectivity but also Big Data, IoT, cloud, and cybersecurity, creating stickiness with enterprise clients.
- **Strong brand reputation** – recognized as a top employer and the highest-reputation telecom company in Ukraine.
- **Financial backing** – backed by publicly listed VEON Ltd., enabling long-term capital expenditure.

## Strategic Focus
- **Network expansion** – Investing $1B (2023–2027) to modernize and expand mobile (4G) and fixed (GPON) networks.
- **Digital transformation** – Growing B2B offerings in Big Data, IoT, cloud, and cybersecurity.
- **Support for resilience** – Continuously maintaining service during wartime and contributing to national digital infrastructure restoration.
- **Social responsibility** – Programs for veteran reintegration, humanitarian aid, and inclusive employment.

## Why Work Here
- **Culture**: Rated 4.5/5 on employer review platforms; emphasizes Diversity, Equity & Inclusion (DE&I); supports veteran and military families through "4.5.0. Home at Last" program.
- **Work Format**: Hybrid (since 2021) with ~80% working primarily from home; ability to work abroad for safety; all offices equipped with shelters and working spaces.
- **Employee Benefits**: Flexible schedule, social benefits, mental and emotional support programs, career development opportunities.
- **Team**: Over 4,000 employees; average tenure of 7.5 years; over 70 open positions at any time.
- **Commitment to Ukraine**: Strong mission focus on protecting the country and helping people; one of the top 20 national taxpayers.

## Sources
1. [kyivstar.ua](https://kyivstar.ua/business/about/kyivstar-eng) – Official business description (English)
2. [kyivstar.ua](https://kyivstar.ua/about/kyivstar-today-eng) – Company overview and key statistics
3. [kyivstar.ua](https://kyivstar.ua/about/career) – Careers page with culture and benefits
4. [linkedin.com](https://linkedin.com/company/kyivstar) – Employer rating, financial data (Q3 FY2025), open positions
5. [jobs.lever.co](https://jobs.lever.co/kyivstar) – Current job listings (example: Contact Center operator)

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