---
title: 'Business Analyst at Contact Government Services, LLC'
canonical: 'https://feeny.ai/job/business-analyst-contact-government-services-llc-boston-989c6549e9ve'
type: 'job'
last_seen: '2026-09-07'
---

# Business Analyst at Contact Government Services, LLC

- **Company:** Contact Government Services, LLC
- **Location:** Boston, MA
- **Compensation:** $60k–$110k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/cgsfederal/991d7aeb-6c6c-4578-91d0-0b4e7b19e991

## Job description

Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology

CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

- Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
- Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
- Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
- Create high-level briefings and communications materials for customers, management, and executive stakeholders
- Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
- Evaluate program materials and develop innovative approaches for improvement
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
- Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
- Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
- Support a continuous improvement process by providing recommendations on improving products, services, and processes.
- Manage client interaction and expectations regarding team efforts
- Identify and coordinate cross-team dependencies and collaboration
- Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Qualifications:

- Must be a U.S. Citizen
- Bachelor's Degree (Computer Science, or engineering)
- Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
- 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
- Experience working with phase-based and Agile delivery methods
- Experience with Jira or other Agile tools
- Ability to clearly communicate technical concepts to both technical and non-technical users.
- Must be able to work well both in a team environment and independently.
- Must possess exceptional attention to detail
- Excellent interpersonal and communication skills
- Familiarity with government projects and policy/procedures teams
- Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis
- Experience in managing client requirements and small teams
- Excellent analytical skills and business presentation skills

Ideally, you will also have:

- Experience supporting DHS HQ or other US Federal Agencies
- Experience tracking and reporting project or program delivery progress and  budget execution
- Experience developing project briefs and reports for non-technical audiences
- Knowledge of the federal acquisition lifecycle
- Familiarity with Business Intelligence and Data Analytics
- Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)

Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com

#CJ

## About Contact Government Services, LLC

## Company Overview
- **One-liner**: Contact Government Services (CGS) delivers technology, staffing, and consulting solutions to help U.S. federal agencies modernize and streamline operations.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Washington, District of Columbia, United States
- **Founded**: Not publicly disclosed (the company references a 7-year history of government contracting as of its website content, suggesting formation around 2017)
- **Founders**: Not publicly listed; key executives include Anthony Miller (Partner, CEO) and Brian York (Partner, COO)

## Core Business
- Primary industry: Government Relations Services / Federal Contracting
- Target customers: U.S. federal government agencies (B2G)
- Mission: “Simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources” — combining cutting-edge technology with world-class personnel to solve complex public-sector challenges

## Products & Services
- **Staffing**: Full-time, part-time, contract, and temp placements for legal, IT, software engineering, document review, data management, network management, help desk, and project management roles.
- **Technology Solutions**: Cloud services, data processing & hosting, IT infrastructure & operations, software development, eDiscovery platforms (e.g., Veritas, Relativity), and cybersecurity (ISO 27001 certified).
- **Consulting & Project Management**: Agile project management, business process design, analytics/dashboarding, and strategic advisory for government modernization.
- **Training & Support**: Custom training programs and ongoing technical support for deployed solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of 46 employees (+119% year-over-year); active job postings exceed 3,900 (+2,452% year-over-year), signaling rapid scaling.
- **Notable Investors/Partners**: Sister company Contact Discovery Services LLC; strategic partnerships with technology vendors (e.g., Microsoft Azure, AWS, ServiceNow, Veritas). No external funding rounds publicly reported.
- **Growth Signals**: Massive surge in hiring (3,905 open positions), strong LinkedIn follower growth (+69.8% yearly to 169K), and expansion into multiple office locations (Washington, DC; San Francisco, CA; remote/hybrid roles).

## Competitive Advantages
- **Government-First Focus**: Entirely dedicated to federal contracting, with deep understanding of agency compliance, security requirements, and procurement processes.
- **ISO 27001 Certification**: Demonstrated commitment to information security management, a critical differentiator for government work.
- **Bicoastal Presence**: Headquarters in Washington, DC (proximity to federal clients) and a San Francisco office (access to tech talent and innovation).
- **Integrated Service Model**: Offers a full spectrum from staffing to technology implementation and project management, providing end-to-end solutions.

## Strategic Focus
- **Scaling Rapidly**: Aggressively hiring across IT, legal, and consulting roles to meet growing government demand.
- **Technology Modernization**: Helping agencies replace legacy systems with cloud, automation, and data-driven solutions.
- **eDiscovery & Legal Services**: Expanding its strong foothold in electronic discovery and document review through its partnership with Contact Discovery Services.

## Why Work Here
- **Mission-Driven Culture**: Employees work on meaningful problems that directly improve government efficiency and public service.
- **Growth Opportunities**: With explosive headcount and job posting growth, early hires have significant room for advancement.
- **Benefits Package**: Health, dental, vision, life insurance, 401k, flexible spending accounts, paid time off, and 11 federal holidays.
- **Work Arrangements**: Mix of on-site (primarily DC), hybrid, and remote roles depending on the position; recent postings include remote-friendly options.
- **Engineering & Tech Culture**: Emphasis on cutting-edge tools (cloud, AI, automation) and agile methodologies, appealing to technologists who want to apply their skills in the public sector.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/contact-government-services-cgs)
2. [CGS Federal About Page](https://cgsfederal.com/about/)
3. [CGS Federal Careers Page](https://cgsfederal.com/join-our-team/)
4. [CGS Federal Staffing Page](https://cgsfederal.com/staffing/)
5. [CGS Federal Job Board (Lever)](https://jobs.lever.co/cgsfederal)

## Other roles at Contact Government Services, LLC

- [eDiscovery Deputy Program Manager](https://feeny.ai/job/ediscovery-deputy-program-manager-contact-government-services-llc-remote-6mxm4gk8yycx)
- [Legal Assistant](https://feeny.ai/job/legal-assistant-contact-government-services-llc-washington-gaphsjbsg32p) — Washington, DC
- [Senior Paralegal](https://feeny.ai/job/senior-paralegal-contact-government-services-llc-washington-611s6bxxnr77) — Washington, DC
- [Paralegal Admin Specialist](https://feeny.ai/job/paralegal-admin-specialist-contact-government-services-llc-washington-mm4qgc1jyvqc) — Washington, DC
- [Paralegal (Top Secret Clearance Required)](https://feeny.ai/job/paralegal-top-secret-clearance-required-contact-government-services-llc-fyqxc21re20e) — Washington, DC
- [Paralegal](https://feeny.ai/job/paralegal-contact-government-services-llc-washington-0s574y6b54c7) — Washington, DC
- [Law Clerk/Attorney](https://feeny.ai/job/law-clerk-attorney-contact-government-services-llc-jackson-zsdr13fbtmy9) — Jackson, MS
- [Senior Paralegal](https://feeny.ai/job/senior-paralegal-contact-government-services-llc-albuquerque-emya9xr0bmh9) — Albuquerque, NM
- [Paralegal](https://feeny.ai/job/paralegal-contact-government-services-llc-indianapolis-3z07s8skb12w) — Indianapolis, IN
- [Paralegal Admin Specialist](https://feeny.ai/job/paralegal-admin-specialist-contact-government-services-llc-baltimore-bmj7rggazjf7) — Baltimore, MD