--- title: 'Business Analyst - Hibrido (CDMX) at Orion Innovation' canonical: 'https://feeny.ai/job/business-analyst-hibrido-cdmx-orion-innovation-mexico-city-mexico-city-cm81zz8wax6s' type: 'job' last_seen: '2026-09-17' --- # Business Analyst - Hibrido (CDMX) at Orion Innovation - **Company:** Orion Innovation - **Location:** Mexico City Mexico City, Mexico - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-09-17 - **Apply:** https://www.orioninc.com/careers/job/?gh_jid=4713198006 ## Job description Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. IT Business Analyst Esquema: Hibrido 3 veces a la semana, Zona polanco Idioma: Ingles Avanzado Extra: Indispensable contar con Pasaporte y Visa de Estados Unidos Propósito del puesto Responsable de analizar procesos de negocio, identificar áreas de mejora y desarrollar estrategias para incrementar eficiencia y productividad. Gestiona un portafolio de proyectos eCommerce/Omni y otras solicitudes de negocio desde la iniciación hasta la ejecución, trabajando con equipos multifuncionales, definiendo requerimientos, creando planes de acción, dando seguimiento, mitigando riesgos y asegurando la implementación exitosa de entregables tecnológicos. Resultados críticos - Construir y mantener relaciones efectivas con socios de negocio. - Brindar soporte en planeación y preparación operativa. - Desarrollar y documentar requerimientos de negocio y traducirlos en planes técnicos ejecutables. - Capacitar usuarios en el uso productivo de sistemas. - Generar planes, dar seguimiento y reportar estatus de proyectos a stakeholders. Responsabilidades principales - Colaborar con stakeholders para entender necesidades y recopilar requerimientos de negocio. - Analizar requerimientos técnicos/funcionales y comunicar opciones y soluciones de forma clara. - Documentar modelos de procesos actuales y futuros. - Proponer y diseñar soluciones técnicas y de procesos alineadas a objetivos de negocio. - Coordinar con IT y otras áreas para implementar soluciones. - Comunicar hallazgos, recomendaciones y avances a stakeholders y ejecutivos. - Elaborar documentación detallada de requerimientos, procesos y soluciones. - Participar en pruebas y validación de sistemas y procesos. - Identificar oportunidades de mejora continua en procesos. Relaciones clave: usuarios de negocio, equipos de soporte IT global y local. Requisitos del puesto Educación: Licenciatura en Ciencias de la Computación, TI o experiencia equivalente. Experiencia: Mínimo 5 años en responsabilidades de IT y gestión de proyectos. Conocimientos y habilidades: - Inglés avanzado (oral y escrito). - SQL nivel medio. - Experiencia en eCommerce y retail (indispensable). - Conocimiento en OMS de eCommerce. - Vtex, Zendesk y CRM (preferible Cordial). - SAP deseable o experiencia en ERPs. - JIRA, Smartsheet y metodologías de gestión de proyectos. - Habilidades de comunicación verbal y escrita excepcionales. - Capacidad analítica y toma de decisiones bajo presión. - Experiencia en metodologías Waterfall y Agile. - PMP deseable. - Organización, inteligencia emocional y gestión de múltiples proyectos. - Adaptabilidad, aprendizaje rápido y orientación a resultados. Resolución de problemas y toma de decisiones - Decisiones basadas en análisis completo de información y prioridades del negocio. - Contribución a programas y proyectos críticos; errores pueden generar retrasos significativos. - Proveer soluciones técnicas a problemas complejos, alineadas con objetivos organizacionales. - Promover mejoras de procesos para mayor eficiencia y efectividad. Condiciones de trabajo - Modelo híbrido: oficina y home office (mínimo 3 días en oficina por semana). - Ubicación: oficinas en México. - 20% interacción con clientes y proveedores, 80% trabajo en oficina o remoto. - Actividad física: principalmente trabajo de oficina (sentado). Competencias - Transparencia y honestidad. - Empatía y colaboración. - Orientación a resultados. - Iniciativa y gestión de proyectos. - Construcción de relaciones y confianza. - Capacidad de planificación y priorización. - Comprensión de prácticas de negocio. Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This https://www.orioninc.com/candidate-data-privacy-policy/ (“Notice”) explains: - What information we collect during our application and recruitment process and why we collect it; - How we handle that information; and - How to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general [Privacy Policy](https://www.orioninc.com/privacy-policy/). ## About Orion Innovation ## Company Overview - **One-liner**: Orion Innovation is a global software engineering and data company that helps enterprises modernize technology, reimagine customer experiences, and accelerate growth through Data, AI, Cloud, and Experience Design. - **Entity Type**: Private (acquired by One Equity Partners in 2018) - **Headquarters**: Iselin, New Jersey, United States - **Founded**: 1993 - **Founders**: Not publicly available ## Core Business - **Industries**: IT Services and IT Consulting, with deep vertical expertise in Banking, Financial Services & Insurance (BFSI), Healthcare & Life Sciences, Telecom, Media & Technology, Sports & Entertainment, and Professional Services. - **Target Customers**: Large enterprises and mid-market organizations (B2B) across regulated industries seeking digital transformation. - **Mission/Purpose**: To help clients solve complex challenges, drive transformation, and move confidently toward what’s next. Their purpose is to build what matters, using Data, AI, and Cloud to turn technology into tangible business impact. ## Products & Services Orion delivers services rather than a single product, organized into core capabilities: - **Engineering**: Cloud-native development, AI/ML, mobile development, and quality engineering to accelerate time to market. - **Data & Analytics**: Data strategy, engineering, migration, analytics, and modern data platforms. - **AI**: Enterprise AI adoption advisory, responsible AI, generative AI development, and agentic systems. - **Cloud**: Cloud and VMware migration, legacy modernization, cloud security, managed services, and DevSecOps (hybrid and multi-cloud). - **Experience Design**: Human-centered design, UX/UI prototyping, journey management, and martech. - **Cybersecurity**: Adaptive cybersecurity, AI security, cyber defense operations, and GRC. ## Market Standing - **Valuation**: Not disclosed (private company, owned by One Equity Partners). - **Key Metric (Revenue)**: Annual revenue of **$1.3 billion** (2025 data from LinkedIn). - **Key Metric (Headcount)**: **6,000+ global associates** (as per company website; LinkedIn reports 3,122 with +8.0% YoY growth). - **Notable Investors/Partners**: **One Equity Partners** (majority owner); partner ecosystem includes hyperscalers (AWS, Azure, GCP) and leading data, cloud, and cybersecurity technology partners. - **Growth Signals**: - 30+ years in business with **20+ years average tenure** of top 10 clients (indicating high retention). - **12 major global delivery centers** in the US, Canada, Mexico, Europe (incl. Serbia, Romania), and India/APAC. - Active M&A history: acquired Banktech Software Services (2023), NetRD (2021), MERA (2019), Behavior (2019), Cabeus (2019). ## Competitive Advantages - **Deep Domain Expertise**: Unlike generalist IT shops, Orion has 30+ years of specialized experience in highly regulated industries (BFSI, Healthcare, Telecom). - **Full-Stack Digital Transformation**: Uniquely combines Data, AI, Cloud, Engineering, Design, and Cybersecurity under one roof, acting as a true end-to-end partner. - **Global Delivery Model**: Operates nearshore and offshore centers (12+ major delivery locations) enabling 24x7 support and cost efficiency. - **High Client Stickiness**: Average tenure of top 10 clients is **20+ years**, a strong signal of trust and delivery quality. - **Hyperscaler Partnerships**: Co-innovates with the three major cloud providers, acting as a trusted advisor. ## Strategic Focus - **Becoming a Data and AI Powerhouse**: The company is explicitly evolving into a global "Data and AI" leader, investing heavily in AI/ML, generative AI, and agentic systems. - **Enterprise AI Adoption**: Focus on moving clients from pilot to production scale with responsible and secure AI. - **Geographic Expansion**: Continued investment in their global delivery network across North America, Europe, and India/APAC. - **Industry Specialization**: Deepening vertical expertise in existing high-value sectors (BFSI, Healthcare, Telecom). ## Why Work Here - **Culture & Growth**: Described as a place where "curiosity drives progress" with a "Growth Mindset" value. Employees report high exposure to cutting-edge Data, AI, and next-gen engineering [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). - **Learning & Development**: Strong emphasis on upskilling through the **Orion Academy** and hands-on global project work. Leaders are said to invest in employee progress [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). - **Work Model**: **Hybrid** work model designed for "connection, flexibility, and high-performance teams" [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). They blend flexibility with intentional collaboration. - **Global & Diverse**: A team of 6,000+ across 20+ nationalities. Inclusion is a stated priority, with cultural celebrations and an environment encouraging authenticity. - **Impact & Stability**: The company boasts high client retention (20+ year average) and works on mission-critical systems for large enterprises, offering a mix of project stability and challenging work. - **Perks & Recognition**: Awarded the **Cigna Healthy Workforce Designation**, indicating a focus on employee well-being and health benefits [orioninnovation.com](https://www.orioninnovation.com/careers/life-at-orion/). ## Sources 1. [Orion Innovation - Homepage](https://www.orioninnovation.com/) 2. [Orion Innovation - About Us](https://www.orioninnovation.com/about/who-we-are/) 3. [Orion Innovation - Life at Orion](https://www.orioninnovation.com/careers/life-at-orion/) 4. [Orion Innovation - Careers](https://job-boards.greenhouse.io/orioninnovation) 5. [Orion Innovation - LinkedIn Profile](https://www.linkedin.com/company/orioninnovation) ## Other roles at Orion Innovation - [Dynatrace Observability Lead/Architect](https://feeny.ai/job/dynatrace-observability-lead-architect-orion-innovation-ambattur-avs7ykcwge4t) — Ambattur, India - [Computer Lab Support Specialist](https://feeny.ai/job/computer-lab-support-specialist-orion-innovation-olympia-fqv2m8xp57p4) — Olympia, WA - [Solution Architect](https://feeny.ai/job/solution-architect-orion-innovation-united-states-5z8s52tt22nx) — United States - [Payroll System Developer](https://feeny.ai/job/payroll-system-developer-orion-innovation-new-york-08wp3s11dq2t) — New York, NY - [Cloud Deployment Engineer - HÍBRIDO CDMX](https://feeny.ai/job/cloud-deployment-engineer-hibrido-cdmx-orion-innovation-mexico-city-mexico-city-pr1ymy8av92v) — Mexico City Mexico City, Mexico - [Devops Architect](https://feeny.ai/job/devops-architect-orion-innovation-edison-5s6qsxp2ce9g) — Edison, NJ - [Computer Systems Validation Engineer](https://feeny.ai/job/computer-systems-validation-engineer-orion-innovation-olympia-bbjpykd2skzq) — Olympia, WA - [Conversion Engineer: Go Developer – Banking Data Conversions](https://feeny.ai/job/conversion-engineer-go-developer-banking-data-conversions-orion-innovation-m2d91ebcz2py) — Alpharetta Georgia, United States / Berkeley Heights New Jersey, United States - [Business Analyst](https://feeny.ai/job/business-analyst-orion-innovation-alpharetta-georgia-xa1fsynr56j1) — Alpharetta Georgia, United States / Jacksonville Florida, United States - [Aeromexico - Product Owner (PAGOS)](https://feeny.ai/job/aeromexico-product-owner-pagos-orion-innovation-mexico-city-mexico-city-r1a5q1q25fa1) — Mexico City Mexico City, Mexico