---
title: 'Business Analyst II - Insurance Operations at Zinnia'
canonical: 'https://feeny.ai/job/business-analyst-ii-insurance-operations-zinnia-gurugram-haryana-2py133cgsdwt'
type: 'job'
last_seen: '2026-09-08'
---

# Business Analyst II - Insurance Operations at Zinnia

- **Company:** Zinnia
- **Location:** Gurugram Haryana, India
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/zinnia/jobs/4689368006

## Job description

## WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

## WHO YOU ARE:

We’re looking for a Senior Business Analyst with 5+ years of experience who thrives on solving problems,eliminating ineƯiciencies, and improving processes through automation. You’re detail-oriented, analytical,and equally comfortable rolling up your sleeves to troubleshoot issues or stepping back to guide and mentor others. In this role, you’ll partner closely with Product and Operations to automate transaction workflows, uncover bugs, support root cause analysis, and may also lead a small team of Business Analysts to drive continuous improvement.

## WHAT YOU’LL DO:

- Partner with Product & Operations to identify manual, repetitive transaction processes that can beautomated
- Document business requirements and functional specifications for automation of transaction flows
- Analyze and investigate system/data issues, supporting bug identification and resolution tracking
- Collaborate with Engineering to ensure business needs are accurately translated into automated solutions
- Support UAT and validate outcomes for automation fixes or improvements
- Create documentation, workflows, and SOPs for automated processes
- Use data to measure automation success, identify gaps, and recommend improvements
- Write and run basic SQL queries to support analysis, validation, and troubleshooting
- Mentor and guide junior Business Analysts; may manage a small BA team

## WHAT YOU’LL NEED:

- Bachelor’s/Master’s degree with 5+ years of experience as a Business Analyst (Insurance, BFSI, or SaaS domain experience preferred)
- Prior exposure to business process automation, workflow tools, or transaction automation initiatives
- Excellent analytical and investigative skills; ability to dig into issues and identify patterns
- Strong experience in bug tracking, triaging, and cross-functional collaboration with QA/Engineering teams
- Familiarity with tools such as JIRA, Confluence, Excel/Sheets, and process mapping platforms
- Clear communication skills for working across business and technical teams
- Basic SQL skills for data extraction, validation, and analysis
- Leadership skills with the ability to mentor, coach, and manage junior team members.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

## About Zinnia

## Company Overview
- **One-liner**: Zinnia provides a cloud-native enterprise platform that simplifies the buying, selling, and administration of life insurance and annuity products for carriers, distributors, and agents.
- **Entity Type**: Private (backed by Eldridge Industries, with funding from KKR and Vista Credit Partners)
- **Headquarters**: Greenwich, Connecticut, United States
- **Founded**: 2005
- **Founders**: Not publicly available (the company was formed through the acquisition and combination of multiple entities including Ebix's life and annuity division)

## Core Business
- Primary industry/industries: Insurance Technology (InsurTech), Enterprise Software, Life & Annuity Administration
- Target customers: B2B – Life and annuity carriers, insurance distributors, broker-dealers, and agents
- Mission or purpose statement: "We simplify insurance. We make it faster, easier, and more human for everyone it touches."

## Products & Services
- **Zinnia Platform (The Modern Distribution Hub)**: A unified, cloud-native marketplace that integrates education, product matching, digital order entry, and policy servicing into a single experience for agents and advisors.
- **Zinnia Market Connect**: A connectivity solution that standardizes operations and accelerates growth across the insurance value chain.
- **Zinnia Now**: A set of modern digital tools to enhance and/or convert legacy systems for a transformed customer experience.
- **Zinnia Launch**: A fast-track solution to accelerate product design, deployment, and distribution to market.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $165.0M (LinkedIn estimate); Total Funding of $300.0M (Debt Financing, Oct 2024)
- **Notable Investors/Partners**: Parent company is Eldridge Industries. Backed by funds managed by KKR and Vista Credit Partners. [linkedin.com](https://www.linkedin.com/company/zinniatm)
- **Growth Signals**:
    - Over $180 billion in assets under administration.
    - Serves 100+ carrier clients, 2,500+ distributors and partners, and over 2 million policyholders.
    - Processes over 50% of U.S. annuity digital sales through broker-dealers via DTCC.
    - Headcount grew 20.8% year-over-year to 1,625 employees.
    - Has acquired multiple companies to scale, including PolicyGenius (2023), Breathe Life (2022), Convergent Financial Technologies (2020), and Life.io (2019).
    - Recently completed the acquisition of Ebix’s life and annuity division (announced 2025).

## Competitive Advantages
- **Market Dominance**: Processes a majority of digital annuity sales in the U.S., giving it a powerful network effect and deep integration with the DTCC.
- **Scale & Trust**: Supports over $180B in assets under administration and is trusted by top carriers and banks, creating a high barrier to entry for competitors.
- **End-to-End Platform**: Offers a unified, modular, cloud-native platform that covers the entire policy lifecycle (design, distribution, administration, servicing), reducing complexity for clients.
- **Proven Acquisition Integration**: Has a strong track record of acquiring and integrating complementary businesses (PolicyGenius, Breathe Life) to expand capabilities and market reach.

## Strategic Focus
- **Platform Consolidation**: Continuing to integrate acquired assets (especially the Ebix L&A business) into a single, cohesive platform.
- **Modernization of Legacy Systems**: Helping carriers convert from outdated legacy systems to modern, cloud-native digital tools.
- **Expanding Distribution**: Leveraging the "Modern Distribution Hub" to connect more carriers, distributors, and agents in a single marketplace.
- **Innovation with AI**: Actively hiring for AI and ML roles, indicating a focus on embedding intelligence into their platform for better product matching and servicing.

## Why Work Here
- **Impact at Scale**: Employees see the direct impact of their work on the financial security of millions of policyholders and retirees. As stated on their careers page, "as an engineer, your code ensures retirees can trust their income for decades." [zinnia.com](https://zinnia.com/en/careers)
- **Growth & Learning**: The company emphasizes mentorship, stretch projects, and a culture of curiosity. The rapid headcount growth and acquisition history provide opportunities for career advancement.
- **Culture**: Values are "Be Bold, Team Up, Deliver Value." The careers page highlights a collaborative, non-ego-driven environment where "every voice is heard."
- **Work Policy**: Hybrid and remote options available depending on the role and location (e.g., Alpharetta, GA is hybrid; some US roles are remote; major office hubs in Noida and Gurugram, India).
- **Compensation & Benefits**: Glassdoor reviews rate compensation and benefits at 3.9/5, with employees noting "excellent benefits" and "competitive pay" as pros. [glassdoor.com](https://www.glassdoor.com/Reviews/Zinnia-Reviews-E7684629.htm)
- **Employee Sentiment**: Glassdoor rating of 3.7/5, with 71% of employees willing to recommend to a friend. Pros include great people and culture. Cons mentioned include work-life balance concerns and recent layoffs/restructuring.

## Sources
1. [zinnia.com](https://zinnia.com/en)
2. [zinnia.com - Careers](https://zinnia.com/en/careers)
3. [linkedin.com](https://www.linkedin.com/company/zinniatm)
4. [glassdoor.com](https://www.glassdoor.com/Reviews/Zinnia-Reviews-E7684629.htm)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/zinnia)

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