--- title: 'Business Analyst - Insurance Domain at Capco' canonical: 'https://feeny.ai/job/business-analyst-insurance-domain-capco-kuala-lumpur-hrj18daxd0sm' type: 'job' last_seen: '2026-11-09' --- # Business Analyst - Insurance Domain at Capco - **Company:** Capco - **Location:** Kuala Lumpur, Malaysia - **Posted:** 2026-05-12 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/capco/jobs/7915278 ## Job description Malaysia Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ## ABOUT CAPCO Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. ## THE ROLE The Business Analyst – Insurance Transformation will support business and technology transformation initiatives across Life, General, and/or Motor Insurance. The role focuses on understanding business needs, analysing current processes, eliciting and documenting requirements, and supporting the delivery of technology-enabled business change. Working closely with business stakeholders, product owners, technology teams, and delivery partners, the Business Analyst will act as a key liaison between business and technology teams to ensure requirements are clearly defined and solutions are aligned to business objectives. Key Responsibilities: 1. Business Analysis & Requirements Management - Gather, analyse, and document business, functional, and non-functional requirements. - Conduct stakeholder interviews, workshops, and requirements gathering sessions. - Translate business needs into detailed requirements, user stories, process flows, and functional specifications. - Maintain requirements traceability throughout the project lifecycle. - Support prioritisation of requirements and scope management activities. 1. Process Analysis & Improvement - Analyse and document current-state business processes, workflows, and operating models. - Identify process gaps, inefficiencies, risks, and opportunities for improvement. - Develop future-state process maps and support process re-engineering initiatives. - Assist stakeholders in evaluating options and recommending process improvements. 1. Stakeholder Management & Collaboration - Collaborate with business stakeholders, product owners, SMEs, technology teams, and external vendors. - Facilitate workshops and working sessions to validate requirements and obtain stakeholder alignment. - Support communication between business and technical teams to ensure shared understanding of requirements and expected outcomes. - Assist in managing stakeholder expectations throughout project delivery. 1. Solution & Delivery Support - Work closely with solution architects, developers, and delivery teams to ensure solutions meet business requirements. - Support impact assessments for business process, system, and organisational changes. - Participate in solution reviews and requirements validation activities. - Assist with change requests and requirement clarifications during implementation. 1. Testing & Implementation Support - Develop and review test scenarios, test cases, and acceptance criteria. - Support User Acceptance Testing (UAT), defect management, and business validation activities. - Assist with implementation planning, business readiness, and transition activities. - Support post-implementation reviews and benefits realisation tracking. Required Experience - 5-10 years of experience as a Business Analyst within insurance transformation programmes. - Strong domain knowledge across Life, General, and/or Motor Insurance. - Experience supporting business and technology transformation initiatives. - Proven experience in requirements gathering, process analysis, and stakeholder management. - Experience working within Agile, Waterfall, or hybrid delivery environments. - Previous consulting or advisory experience would be advantageous. Transformation & Delivery Knowledge - Understanding of end-to-end insurance value chains and core insurance platforms. - Familiarity with policy administration, claims, underwriting, distribution, and customer servicing processes. - Experience supporting digital transformation and process improvement initiatives. - Knowledge of Agile delivery methodologies, including backlog management and user story development. - Experience working in multi-vendor and cross-functional delivery environments. - Exposure to UAT planning, test execution, and implementation support activities. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and building lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement ## NEXT STEPS If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application. To learn more about Capco and its people check out the website on www.capco.com ## About Capco ## Company Overview - **One-liner**: Capco is a global management and technology consultancy specializing in the financial services and energy industries, known for its deep industry expertise and entrepreneurial culture. - **Entity Type**: Private (Wholly owned subsidiary of Wipro Limited since 2021) - **Headquarters**: London, England, United Kingdom - **Founded**: 1998 - **Founders**: Rob Heyvaert ## Core Business - **Primary industries**: Financial services (banking, payments, capital markets, wealth & asset management, insurance) and energy - **Target customers**: Large enterprises in highly regulated sectors (B2B/Enterprise) - **Mission/Purpose statement**: “Do something different by combining deep industry expertise, strong consulting fundamentals, real innovation, and a relentless focus on client impact.” [capco.com](https://www.capco.com/about-us) ## Products & Services Capco delivers consulting services rather than standalone products. Major service areas include: - **Banking & Payments**: Digital banking transformation, core modernization, payments advisory. - **Capital Markets**: Technology and data transformation, operational efficiency, regulatory compliance. - **Wealth & Asset Management**: Customer relationship enhancement, operational scalability, control environment strengthening. - **Insurance**: M&A support, technology innovation, profitability improvement. - **Energy**: Commodity trading and risk management, energy transition, utilities transformation. All services are delivered as **management and technology consulting** engagements. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (acquired by Wipro in March 2021 for $1.45 billion) [linkedin.com](https://www.linkedin.com/company/capco) - **Key Metric (Private)**: Total headcount of ~5,930 (9.2% YoY growth); 670 active job postings [linkedin.com](https://www.linkedin.com/company/capco) - **Notable Investors/Partners**: **Wipro Limited** (parent company); earlier investor **Thomas Weisel Partners** (led $80M PE round in 2000) - **Growth Signals**: +9.2% headcount growth year-over-year; +30.5% LinkedIn follower growth (530,600 followers); recruitment volume up 10.4% quarterly [linkedin.com](https://www.linkedin.com/company/capco) ## Competitive Advantages - **Deep domain expertise** across financial services and energy – nearly three decades of focused experience. - **Expert-led, AI‑infused** delivery model that embeds technology and AI into every engagement. - **Strong brand and alumni network** (graduates of Capco work at UBS, Accenture, HSBC, etc.) – signals talent development and industry connections. - **Low bureaucracy, entrepreneurial culture** – flat hierarchies encourage ownership and client impact. ## Strategic Focus - Embedding AI and data as core enablers across all consulting work (“AI is not an add‑on – it is a core part of how we shape, build, and deliver value” [capco.com](https://www.capco.com/about-us)). - Continuing to expand in energy consulting alongside core financial services. - Driving measurable outcomes and lasting value for clients while maintaining a people‑first culture. ## Why Work Here - **Culture**: “Be Yourself at Work” (#BYAW) is a foundational value promoting inclusion, authenticity, and belonging. Minimal hierarchy and entrepreneurial freedom are emphasized. [capco.com](https://www.capco.com/about-us/our-culture-and-values) - **Learning & Development**: Structured programs from entry‑level Associate Talent Program (ATP) to experienced hire tracks; mentorship and hands‑on client exposure. - **Wellbeing**: Wellbeing@Capco program integrated into culture; benefits designed to support work‑life balance. [capco.com](https://www.capco.com/about-us/our-culture-and-values) - **Remote/Hybrid**: Not explicitly stated, but global offices in 43 countries suggest hybrid presence; role‑dependent. - **Notable perks**: Global mobility opportunities, comprehensive benefits, flat structure allowing early responsibility. ## Sources 1. [capco.com](https://www.capco.com/) – Company overview 2. [capco.com - About Us](https://www.capco.com/about-us) – History, leadership, vision 3. [capco.com - Careers](https://www.capco.com/careers) – Culture, learning, benefits 4. [capco.com - Culture & Values](https://www.capco.com/about-us/our-culture-and-values) – ESG, #BYAW, wellbeing 5. [linkedin.com/company/capco](https://www.linkedin.com/company/capco) – Headcount, funding, acquisitions, recruitment data ## Other roles at Capco - [Data Analytics Specialist](https://feeny.ai/job/data-analytics-specialist-capco-warsaw-8xk6gkayvb43) — Warsaw, Poland - [.NET - Fullstack](https://feeny.ai/job/net-fullstack-capco-bengaluru-v8mmkx9qgcpn) — Bengaluru, India - [Project Manager | TOM Delivery (CIB)](https://feeny.ai/job/project-manager-tom-delivery-cib-capco-hong-kong-d7n4ja6130wg) — Hong Kong, China - [Senior Manager/Director | Digital Assets & Tokenisation](https://feeny.ai/job/senior-manager-director-digital-assets-tokenisation-capco-hong-kong-2ccec1gk0g3t) — Hong Kong, China - [PM - Transaction Banking](https://feeny.ai/job/pm-transaction-banking-capco-india-cdpcx31dv901) — India - [PM- Channels](https://feeny.ai/job/pm-channels-capco-india-yhvyfysep6hj) — India - [PM - Business Banking](https://feeny.ai/job/pm-business-banking-capco-pune-9hze6gkz1sy6) — Pune, India - [BA Avaloq](https://feeny.ai/job/ba-avaloq-capco-pune-kdavjr562npj) — Pune, India - [AI Business Analyst](https://feeny.ai/job/ai-business-analyst-capco-india-za6014cb29dq) — India - [AI Business Analyst](https://feeny.ai/job/ai-business-analyst-capco-india-jyvcsy0xrz3w) — India