---
title: 'Business Analyst - Payment at Capco'
canonical: 'https://feeny.ai/job/business-analyst-payment-capco-kuala-lumpur-6agb5j62y1q0'
type: 'job'
last_seen: '2026-09-07'
---

# Business Analyst - Payment at Capco

- **Company:** Capco
- **Location:** Kuala Lumpur, Malaysia
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/capco/jobs/8163768

## Job description

## About Capco

Capco is an entrepreneurial global consulting firm dedicated exclusively to the financial services industry. We help banks, insurers, and capital markets firms navigate complex change across transformation, technology, risk & compliance, and strategy.

With a strong and growing presence across Asia‑Pacific, including Malaysia, Capco partners with some of the world’s largest financial institutions on high‑impact, large‑scale transformation initiatives. Our consultants combine deep industry expertise with innovative thinking to deliver measurable outcomes for clients.

As we continue to scale rapidly in Malaysia, this is an exciting time to join Capco. You’ll have the opportunity to make a real impact, build new capabilities, and grow your career quickly within a collaborative, high‑performance consulting environment.

## Role Overview

We are looking for a individual with strong Retail Banking Payments experience to join our team and support client engagements across payments strategy, transformation and advisory.

The successful candidate will bring a strong understanding of the payments ecosystem, including payment rails, payment gateways, and domestic and cross-border payment flows. You will work closely with client stakeholders to understand business challenges, conduct discovery and analysis, and translate findings into structured recommendations and high-quality client deliverables.

This role is well suited to someone who combines payments domain expertise with strong consulting, analytical and communication skills.

## Key Responsibilities

- Support and deliver client engagements across retail banking payments, including payments strategy, transformation, capability assessment and related initiatives.
- Apply strong knowledge of payment rails, payment gateways and end-to-end payment flows to analyse client challenges and identify opportunities.
- Conduct discovery activities, including stakeholder interviews, workshops, current-state assessments and requirements gathering.
- Analyse existing payment capabilities, processes and customer journeys to identify gaps, pain points and opportunities for improvement.
- Assess the impact of relevant regulatory requirements and industry developments on domestic and cross-border payment propositions.
- Structure complex or ambiguous problems and translate analysis into clear insights and actionable recommendations.
- Develop high-quality, client-ready presentations and executive-level materials, with a clear storyline and compelling supporting analysis.
- Facilitate or support client workshops and stakeholder discussions, capturing key decisions, outcomes and next steps.
- Collaborate with business, technology, operations, risk and compliance stakeholders to support the delivery of payment-related initiatives.
- Contribute to internal capability development and thought leadership across payments and banking.

## Experience & Skills

Required Experience

- Relevant professional experience in retail banking payments, gained within consulting, banking, financial services, fintech or a related environment.
- Strong understanding of the payments ecosystem, including payment rails, payment gateways and payment processing flows is mandatory.
- Good understanding of the local payments and regulatory landscape, covering both domestic and cross-border payments.
- Ability to understand the interaction between business processes, technology, operations and regulatory considerations within payments.
- Strong analytical and structured problem-solving skills, with the ability to work effectively with complex or ambiguous requirements.
- Excellent PowerPoint and slide-writing capabilities, including the ability to develop concise, structured and senior-management-ready materials.
- Strong written and verbal communication skills in English and Mandarin (as will be working closely with technology team based in China).
- Previous experience in consulting, advisory or discovery engagements is highly desirable.

Why Join Capco?

- Work exclusively with leading banks and financial institutions on meaningful transformation programmes
- Be part of an entrepreneurial, growing Malaysia practice with strong APAC momentum
- Gain exposure to complex, high‑profile projects and senior stakeholders
- Enjoy faster career progression, strong performance‑based rewards, and real responsibility in building Capco’s future

## About Capco

## Company Overview
- **One-liner**: Capco is a global management and technology consultancy specializing in the financial services and energy industries, known for its deep industry expertise and entrepreneurial culture.
- **Entity Type**: Private (Wholly owned subsidiary of Wipro Limited since 2021)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 1998
- **Founders**: Rob Heyvaert

## Core Business
- **Primary industries**: Financial services (banking, payments, capital markets, wealth & asset management, insurance) and energy
- **Target customers**: Large enterprises in highly regulated sectors (B2B/Enterprise)
- **Mission/Purpose statement**: “Do something different by combining deep industry expertise, strong consulting fundamentals, real innovation, and a relentless focus on client impact.” [capco.com](https://www.capco.com/about-us)

## Products & Services
Capco delivers consulting services rather than standalone products. Major service areas include:

- **Banking & Payments**: Digital banking transformation, core modernization, payments advisory.
- **Capital Markets**: Technology and data transformation, operational efficiency, regulatory compliance.
- **Wealth & Asset Management**: Customer relationship enhancement, operational scalability, control environment strengthening.
- **Insurance**: M&A support, technology innovation, profitability improvement.
- **Energy**: Commodity trading and risk management, energy transition, utilities transformation.

All services are delivered as **management and technology consulting** engagements.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (acquired by Wipro in March 2021 for $1.45 billion) [linkedin.com](https://www.linkedin.com/company/capco)
- **Key Metric (Private)**: Total headcount of ~5,930 (9.2% YoY growth); 670 active job postings [linkedin.com](https://www.linkedin.com/company/capco)
- **Notable Investors/Partners**: **Wipro Limited** (parent company); earlier investor **Thomas Weisel Partners** (led $80M PE round in 2000)
- **Growth Signals**: +9.2% headcount growth year-over-year; +30.5% LinkedIn follower growth (530,600 followers); recruitment volume up 10.4% quarterly [linkedin.com](https://www.linkedin.com/company/capco)

## Competitive Advantages
- **Deep domain expertise** across financial services and energy – nearly three decades of focused experience.
- **Expert-led, AI‑infused** delivery model that embeds technology and AI into every engagement.
- **Strong brand and alumni network** (graduates of Capco work at UBS, Accenture, HSBC, etc.) – signals talent development and industry connections.
- **Low bureaucracy, entrepreneurial culture** – flat hierarchies encourage ownership and client impact.

## Strategic Focus
- Embedding AI and data as core enablers across all consulting work (“AI is not an add‑on – it is a core part of how we shape, build, and deliver value” [capco.com](https://www.capco.com/about-us)).
- Continuing to expand in energy consulting alongside core financial services.
- Driving measurable outcomes and lasting value for clients while maintaining a people‑first culture.

## Why Work Here
- **Culture**: “Be Yourself at Work” (#BYAW) is a foundational value promoting inclusion, authenticity, and belonging. Minimal hierarchy and entrepreneurial freedom are emphasized. [capco.com](https://www.capco.com/about-us/our-culture-and-values)
- **Learning & Development**: Structured programs from entry‑level Associate Talent Program (ATP) to experienced hire tracks; mentorship and hands‑on client exposure.
- **Wellbeing**: Wellbeing@Capco program integrated into culture; benefits designed to support work‑life balance. [capco.com](https://www.capco.com/about-us/our-culture-and-values)
- **Remote/Hybrid**: Not explicitly stated, but global offices in 43 countries suggest hybrid presence; role‑dependent.
- **Notable perks**: Global mobility opportunities, comprehensive benefits, flat structure allowing early responsibility.

## Sources
1. [capco.com](https://www.capco.com/) – Company overview
2. [capco.com - About Us](https://www.capco.com/about-us) – History, leadership, vision
3. [capco.com - Careers](https://www.capco.com/careers) – Culture, learning, benefits
4. [capco.com - Culture & Values](https://www.capco.com/about-us/our-culture-and-values) – ESG, #BYAW, wellbeing
5. [linkedin.com/company/capco](https://www.linkedin.com/company/capco) – Headcount, funding, acquisitions, recruitment data

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