---
title: 'Business Applications Analyst (Customer Success and Support) at Pleo'
canonical: 'https://feeny.ai/job/business-applications-analyst-customer-success-and-support-pleo-portugal-5938qjkvgptc'
type: 'job'
last_seen: '2026-11-07'
---

# Business Applications Analyst (Customer Success and Support) at Pleo

- **Company:** Pleo
- **Location:** Portugal
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/pleo/4f0c7f90-b7f5-45e7-8280-9079d4170bf0

## Job description

## About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

## The role

You’ll be the go-to systems partner for Pleo’s Customer Experience and Customer Success teams. When a support agent can’t find what they need, or a CSM wants a better view of account health, you’ll be the one making it happen. You’ll look after the tools our CX and CS teams depend on. You’ll gather requirements, configure solutions, fix what’s broken, and make sure people know how to use what you build. This is a no-code configuration role. You’ll work alongside BAT’s engineers when something needs custom code or integration work.

## What you’ll do

- Run the CX and CS stack. Administer and support tools such as Vitally, Hubspot, Freshdesk, Freshchat, Freshcaller, Circle, and Rocketlane.
- Partner with the business. Build trust with CX and CS stakeholders, gather requirements, and understand the use case behind every request.
- Configure and fix. Deliver small and medium enhancements, such as ticket routing, SLAs, macros, health scores, playbooks, and onboarding workflows. Resolve bugs and incidents quickly.
- Document clearly. Write functional specifications, process flows, and user stories for the changes you deliver.
- Test before you ship. Run and document UAT, and support peer reviews before anything reaches production.
- Keep tickets moving. Manage your queue of requests and simple projects, track progress, and share regular updates with stakeholders.
- Handle vendors day to day. Raise and track support tickets, follow up on SLAs, and escalate recurring problems.
- Enable the teams. Train CX and CS colleagues on new tools and processes, and keep documentation current.

## What you’ll bring

- 3–5 years in business applications, systems administration, or a CX or CS operations role with a strong systems focus.
- Hands-on admin experience with at least one support or customer success platform, such as Freshworks, Zendesk, HubSpot Service Hub, Gainsight, or Vitally.
- A working knowledge of how support and customer success teams operate, including ticket lifecycles, SLAs, escalations, onboarding, health scoring, and renewals.
- Comfort with data: properties, fields, reports, and dashboards. You can spot when something doesn’t add up.
- Clear written and spoken English. You’ll work with teams across Europe every day.
- A curious, service-minded approach. You ask why before you build.

## Nice to have

- Experience with CRM integrations or data flows between support tools and a CRM.
- Exposure to AI agents or automation in support, such as chatbots and ticket deflection.
- Relevant certifications in HubSpot, Freshworks, or a CS platform.
- Experience in a SaaS or fintech company.

Show me the benefits

- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- 25 days of annual leave + public holidays (additional days may apply in select countries based on local standards).
- For our Team, we offer both hybrid and fully remote working options
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to

## About your application

- English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.
- A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.
- Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.
- Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you.
- Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy [here](https://www.pleo.io/en/legal).
- Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.
- Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.

## About Pleo

## Company Overview
- **One-liner**: Pleo provides a spend management platform that combines smart company cards with automated expense, invoice, and reimbursement handling for businesses.
- **Entity Type**: Private (Series C stage; total funding $459.2M across 8 rounds)
- **Headquarters**: Copenhagen, Denmark
- **Founded**: 2015
- **Founders**: Jeppe Rindom and Niccolo Perra

## Core Business
- **Primary industry**: Financial Services / Spend Management
- **Target customers**: B2B – small, medium, and enterprise teams (over 40,000 customers across 16 European countries)
- **Mission/purpose statement**: "To make spend management surprisingly effective and empowering."

## Products & Services
- **Pleo Smart Company Cards**: Physical and virtual cards with individual spending limits, real-time controls, and automatic receipt matching.
- **Expense Management Platform**: SaaS that automates expense reporting, approvals, and policy enforcement.
- **Invoice & AP Automation**: Digital invoice handling, approval workflows, and automated payments.
- **Reimbursements**: Streamlined employee expense reimbursement process.
- **Integrations**: Connects with major accounting and ERP systems (e.g., QuickBooks, Xero, NetSuite).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: **Total Funding** – $459.2M (as of latest round) / **Annual Revenue** – SEK 131.4M (approx. $12M, per LinkedIn)
- **Notable Investors/Partners**: Raised a record-breaking Series C round (investor names not publicly specified in provided sources); backed by top-tier European venture firms
- **Growth Signals**: 800+ employees (721 reported on LinkedIn with a -9.3% YoY headcount change); presence in 32 countries; offices in Copenhagen, London, Berlin, Stockholm, Madrid, Lisbon, Paris, Amsterdam, and Chennai; 40,000+ customers

## Competitive Advantages
- **End-to-end automation**: Combines cards, expenses, invoices, and reimbursements in one platform, reducing manual work for finance teams and empowering employees.
- **Nordic trust & autonomy culture**: Emphasizes simplicity, transparency, and employee ownership, creating a strong employer brand.
- **European focus**: Deeply localized for multiple countries (regulatory compliance, multi-currency support).
- **Customer obsession**: Driven by uncovering what customers truly need, not just listening to requests.

## Strategic Focus
- Continue scaling across Europe and expanding into more countries.
- Deepen product integrations and automation to become the default spend management solution for growing businesses.
- Maintain a culture of "building to accelerate" while caring deeply for customers and team members.

## Why Work Here
- **Culture**: "Build brilliantly, care deeply, move swiftly" – a flat, trust-based environment where ownership and impact matter more than hierarchy.
- **Work model**: Primarily hybrid (26 of 35 current open roles are hybrid); some remote and on-site roles available. Offices in multiple European hubs.
- **Perks**: Flexible hours, guilt‑free time off, weekly breakfasts, office lunch, home office supplies, learning budgets, consistent 1:1s for coaching, mental health support via MYNDUP, health insurance.
- **Team**: Over 850 people from 100+ nationalities; regular company-wide Team Camps.

## Sources
1. [Pleo About page](https://www.pleo.io/en/about)
2. [Pleo Careers page](https://www.pleo.io/en/careers)
3. [Pleo job listings (Ashby)](https://jobs.ashbyhq.com/pleo/)
4. [LinkedIn company page](https://www.linkedin.com/company/pleo-company)
5. [CB Insights company profile](https://www.cbinsights.com/company/pleo)

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