--- title: 'Business Continuity Management Lead at Mercury' canonical: 'https://feeny.ai/job/business-continuity-management-lead-mercury-san-francisco-ca-new-york-ny-aze704pnfzrt' type: 'job' last_seen: '2026-10-25' --- # Business Continuity Management Lead at Mercury - **Company:** Mercury - **Location:** San Francisco CA New York NY Portland OR OR Within Canada OR, United States - **Compensation:** $147k–$204k - **Work type:** remote - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-25 - **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6230246004 ## Job description ## About the Role Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. As part of the Risk team, this leader will establish practical standards, clear accountability, and tested capabilities to maintain critical services and recover effectively from disruptions, with direct visibility to the CRO and senior leadership. This role fills the need for a dedicated leader to coordinate BCM across the organization. The ideal candidate combines deep continuity and resilience expertise with the judgment to build a proportionate program in a fast-moving environment, working effectively with Engineering, Operations, Product, Information Security, Legal, Compliance, and business teams. The BCM Lead will own the enterprise framework, coordination, oversight, and reporting. Business and technology owners will remain accountable for their continuity plans and recovery execution.Because this is a new program, the Lead will be hands-on in the initial build: facilitating the first round of BIAs and plans side by side with owners, running exercises, and driving identified gaps through remediation. This leader will also work closely with Engineering on technology disaster recovery and with relevant teams on incident response, crisis management, and third-party resilience. ## Key Responsibilities - Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap aligned to bank-launch readiness and critical services. - Partner with business owners to identify critical services, conduct business impact analyses (customer, financial, operational, and regulatory), and map dependencies across people, processes, technology, facilities, and third parties, including single points of failure. - Establish recovery time objectives (RTOs) and recovery point objectives (RPOs), where applicable, with business and technology owners; challenge gaps between objectives and recovery capabilities. - Set standards for continuity plans and recovery procedures, and facilitate and support accountable owners in developing actionable plans and alternative operating arrangements. - Coordinate business continuity with technology disaster recovery, incident response, and crisis management, with clear activation criteria, escalation paths, and communications responsibilities. - Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests, and drive lessons learned, remediation tracking, and verification that gaps are closed. - Partner with Third-Party Risk Management and vendor owners to assess critical provider recovery capabilities, contingency arrangements, and concentration dependencies. - Embed continuity considerations into new products, material business changes, and technology implementations. - Establish metrics and reporting that give management and relevant committees visibility into readiness, testing outcomes, material gaps, and overdue remediation. - Build and lead a growing BCM team, including hiring and developing analysts as the program scales over the next year. - Deliver role-based training and promote awareness of continuity responsibilities across the organization. - Support regulatory examinations and bank-launch readiness reviews with accurate documentation and evidence of recovery capability. ## Qualifications - 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment. - Demonstrated experience building or materially enhancing an enterprise BCM program, including governance, implementation, testing, and reporting. - Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development. - Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps. - Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery. - Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities, contingency arrangements and concentration risk. - Proven ability to drive cross-functional remediation through influence, with a clear view of where BCM oversight ends and business or technology ownership begins. - Excellent written and verbal communication skills, including the ability to explain readiness gaps and tradeoffs to senior leadership. - Experience managing a team of Business Continuity analysts. ## Preferred Qualifications - Familiarity with banking supervisory expectations for business continuity, and operational resilience. - Experience operating in a company-building or bank-building environment. - Familiarity with recognized continuity standards, such as ISO 22301, and BCM tools for plan management, exercises, and issue tracking. - Relevant professional certification, such as CBCP or MBCI. Leadership Attributes - Pragmatic, first-principles builder who turns ambiguous needs into clear priorities and designs a program that fits Mercury’s operations and scale. - Takes ownership and follows through from identified gaps to demonstrated recovery. - Collaborative, low-ego, and effective across the three lines of defense. - Calm under pressure and able to facilitate clear decisions during disruptions. - Able to challenge constructively, distinguish material gaps from theoretical concerns, and avoid over-engineering. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. ## #LI-DR1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000—$203,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700—$183,400 USD Canadian employees (any location): $154,100—$192,600 CAD ## About Mercury ## Company Overview - **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies. - **Entity Type**: Private (venture-backed) - **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Fintech, Business Banking, Financial Operations - **Target customers**: B2B – primarily startups and growing companies - **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth. ## Products & Services - **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service) - **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service) - **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work). - **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC). - **Growth Signals**: - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later. - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative. - 96% of employees say Mercury is a great place to work (Great Place to Work certified). ## Competitive Advantages - **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools. - **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise. - **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit. - **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility. ## Strategic Focus - **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance. - **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes. - **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada. ## Why Work Here - **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration. - **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada. - **Benefits Package**: - Health, dental, vision insurance - 12+ weeks paid parental leave - $600 custom work-from-home equipment setup - Annual $1,000 learning & development budget - Paid 6-week sabbatical after 5 years - Weekly $100 food budget - Monthly $100 wellness budget - Monthly $50 cellphone reimbursement - Unlimited vacation (with mandatory minimum) - 401(k) matching up to 4% of base salary - Inclusive fertility and family-forming benefits (Carrot Fertility) - Pet-friendly offices with free lunch, snacks, and beverages - **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work. - **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work. ## Sources 1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles 2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote 3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings 4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page 5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount ## Other roles at Mercury - [Frontend Engineer - Design Systems](https://feeny.ai/job/frontend-engineer-design-systems-mercury-san-francisco-ca-new-york-ny-portland-0pkm87gq0pe2) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Software Engineer - Cards](https://feeny.ai/job/senior-software-engineer-cards-mercury-san-francisco-ca-new-york-ny-portland-or-kj3dgna4jspq) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Recruiter - Technical](https://feeny.ai/job/recruiter-technical-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-5nfm2s9geq6b) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Software Engineer - Mercury Command](https://feeny.ai/job/software-engineer-mercury-command-mercury-san-francisco-ca-new-york-ny-portland-nr84ay9018dk) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Workplace Experience Specialist - NYC](https://feeny.ai/job/workplace-experience-specialist-nyc-mercury-new-york-czjbyna6rqxq) — New York, NY - [Senior Recruiter - GTM](https://feeny.ai/job/senior-recruiter-gtm-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-fntxankygt5a) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Recruiter - Sales](https://feeny.ai/job/recruiter-sales-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-p8wab3ax7b18) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Risk UX Specialist](https://feeny.ai/job/risk-ux-specialist-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-pyqrhqt4nrdz) — San Francisco CA New York NY Portland OR OR Within, United States - [Senior Account Executive - Credit & Lending Products](https://feeny.ai/job/senior-account-executive-credit-lending-products-mercury-san-francisco-ca-new-dyjw0ccmhyh7) — San Francisco CA New York NY Portland OR OR Within, United States - [Senior Customer Support Service Delivery Program Manager](https://feeny.ai/job/senior-customer-support-service-delivery-program-manager-mercury-san-francisco-m9n91w231bsn) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States