---
title: 'Business Continuity Specialist at dLocal'
canonical: 'https://feeny.ai/job/business-continuity-specialist-dlocal-nairobi-307b0e2v3g1t'
type: 'job'
last_seen: '2026-09-09'
---

# Business Continuity Specialist at dLocal

- **Company:** dLocal
- **Location:** Nairobi, Kenya
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/dlocal/2c74e2a9-5cd8-4a20-9574-26734267df53

## Job description

Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What's the Opportunity?

TheBusiness Continuity Specialist is responsible for ensuring that regional operations remain stable and perform at full capacity. Its responsibilities go beyond immediate incident response, encompassing proactive monitoring, swift and effective resolution of disruptions and a deep expertise in the markets where we operate. Acting as operational experts, it maintains close communication with partners to safeguard service quality and consistency. At the same time, it serves as the central point of contact for internal teams, providing clarity on the functionality, performance and capabilities of each partner and enabling informed decision- making across the organization.

What will I be doing?

- Lead end-to-end incident handling for assigned markets: receive and triage incident Jira tickets, manage processor-facing tickets, follow up across CS/BA/other internal teams, and escalate when processors are unresponsive.
- Coordinate downtimes with the Ops Monitoring team per on-call status, ensuring timely escalation, communication and restoration of service.
- Manage PIBADIFF and RFBADIFF workflows assigned to Ops Payins: investigate transactional discrepancies and drive closure in coordination with Business Assurance
- Execute “no capture/cancel left behind” reviews and generate Jira tickets for respective countries; own follow-ups to resolution
- Investigate settlement differences and provide a timely rationale to Business Assurance with auditable explanations
- Run the urgent payment method turn-off process: raise Jira to Customer Success and post high-priority alerts in country Slack channels, coordinating stakeholders for swift mitigation
- Engage directly with processors, acquirers, APMs, card schemes and issuers to troubleshoot, escalate and remove technical or business blockers to protect merchant experience and continuity
- Provide hands-on merchant operational enablement during go-lives: ensure credential readiness, testing support, and serve as a key contact for CS/AMs during troubleshooting
- Execute and follow up on end-to-end credential requests via Jira with partners; supply additional information and ensure timely completion
- Perform and coordinate testing as required (APMs testing, onboarding card testing, issue card testing) to validate flows and readiness
- Own error-code mapping updates and collaborate with Product on mapping logic to improve triage and resolution quality
- Keep operational documentation current: update focal points and maintain country/processor/global process Guru cards to ensure transparency and knowledge continuity

What skills do I need?

- Experience in payments operations, business continuity, incident management, technical operations, service operations, reconciliation, or a closely related field.
- Practical experience investigating and resolving operational incidents in a time-sensitive environment.
- Working knowledge of payment processors, acquirers, APMs, issuers, card schemes, banks, merchants, and payment integrations.
- Experience working with external partners and managing support tickets, escalations, service levels, and follow-ups.
- Strong ability to organize multiple cases, deadlines, stakeholders, and priorities without losing ownership or detail.
- Ability to assess operational impact and communicate clearly under pressure.
- Strong written and verbal English communication skills.
- Strong documentation, ticket-management, and evidence-retention discipline.
- Comfort working with operational data, incident trends, transaction impact, SLA reporting, and reconciliation information.
- Proficiency with Jira, Slack, PagerDuty, Statuspage, Guru, reporting dashboards, and related operational tools

What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!

## About dLocal

## Company Overview
- **One-liner**: dLocal provides a cross-border payment platform that enables global merchants to accept payments and disburse payouts in emerging markets through a single API.
- **Entity Type**: Public (Nasdaq: DLO)
- **Headquarters**: Montevideo, Uruguay
- **Founded**: 2016
- **Founders**: Sebastián Kanovich (former CEO), Sergio Fogel, Andrés Bzurovski, and Federico Pfeifer

## Core Business
- **Primary industry/industries**: Financial technology (Fintech), Payment Infrastructure
- **Target customers**: B2B; global e-commerce merchants, digital platforms, marketplaces, and enterprises seeking to expand into emerging markets
- **Mission or purpose statement**: To close the payments innovation gap between international businesses and emerging economies.

## Products & Services
- **Payins**: Accept local payment methods (credit/debit cards, cash, bank transfers, digital wallets) across 60+ countries, with dynamic FX conversion, to boost conversion rates.
- **Payouts**: Disburse funds to local bank accounts, digital wallets, and other methods in emerging markets.
- **dLocal for Platforms**: A solution for global marketplaces to onboard users, accept, send, and split funds between multiple users across high-growth markets.
- **Defense Suite**: A comprehensive fraud management solution designed to minimize financial loss and build merchant reputation.
- **Direct Issuing**: Enables merchants to issue virtual and physical cards in local markets.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. As of early 2025, it was roughly in the $2-3 billion range (check latest figures).
- **Key Metric**: Processed **$41 billion** in payment volume in 2025. Annual revenue is publicly reported in SEC filings (10-K/10-Q), with recent reports showing strong growth.
- **Notable Investors/Partners**: Key investors include Alkeon Capital, General Atlantic, and others. Major merchants include global giants like Uber, Amazon, and Spotify.
- **Growth Signals**: Expanded to over 1,000 payment methods and operations in 44+ countries as of 2025; team has grown to over 1,200 employees; continues to expand into Africa, Asia, and Latin America.

## Competitive Advantages
- **Deep Local Expertise**: Has "boots on the ground" in every region where they process payments, offering superior compliance, KYC, and local regulatory knowledge.
- **Single API, Broad Coverage**: A single integration provides access to 1,000+ payment methods in 60+ countries, simplifying a highly complex landscape.
- **AI-Powered Smart Routing**: Uses AI to optimize transaction routing for higher conversion rates, with robust fallback and redundancy.
- **First-Mover Advantage**: Pioneer in the cross-border payments space for emerging markets, building a strong network effect with merchants and local partners.

## Strategic Focus
- **Geographic Expansion**: Continuing to expand payment coverage in Africa, Asia, and Latin America.
- **Product Innovation**: Enhancing the platform with AI-driven fraud prevention, smart routing, and new financial products like direct issuing.
- **Platform Economics**: Deepening relationships with large global merchants and expanding the "dLocal for Platforms" offering to capture marketplace and platform payment flows.

## Why Work Here
- **Culture ("dLocal Drive")**: The company seeks ambitious people who thrive in a fast-paced, high-adrenaline environment with a focus on making the "impossible happen."
- **Remote/Hybrid Policy**: Offers flexible schedules and a "Work From Anywhere" policy allowing employees to work from anywhere for up to 3 months per year. Many roles are hybrid (Buenos Aires, Montevideo, Sao Paulo, Madrid, London, etc.).
- **Global Team**: A diverse team of over 1,200 professionals from around the world, with a strong presence in Latin America, Africa, and Asia.
- **Benefits**: Includes a referral bonus program, learning & development tools, a social budget for team connection, and a focus on global talent with local expertise.
- **Growth Opportunity**: Working at a public company with a strong growth trajectory provides exposure to complex global challenges and career advancement in a high-impact fintech.

## Sources
1. [dlocal.com](https://www.dlocal.com/)
2. [dlocal.com - About Us](https://www.dlocal.com/company/about-us/)
3. [dlocal.com - Careers](https://www.dlocal.com/careers/)
4. [investor.dlocal.com](https://investor.dlocal.com/)
5. [jobs.lever.co/dlocal](https://jobs.lever.co/dlocal)

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